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With a recent update to Apps 10 came the ability to execute a service order invoice approval online (rather than a batch job background process).  I see the RMB for this in the invoice approval screen but it’s always greyed out.  Does anyone know how to enable the online processing for service invoice approvals?

Hi Curtis,

 

Please check below setting in the Site window.

 

Check box “Approve Invoice Online”

This will enable the option to "Approve Online" or "Approve Offline" on the invoice preview page. If this check box is selected, the customer order will be created online from the invoice preview. If not selected it will instead create a background job.

  • Open Application Base Setup\Enterprise\Site\Site.
  • Query for the relevant site.
  • Unser Extended Site Info > Maintenance Tab, select check box “Approve Invoice Online”.

 

Let me know whether this solves the issue.

 

Best Regards,

Thilini

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