Solved

It seems PSO is scheduling 2 calls on top of one another when the duration and plan start times show that they cant be that close Here is the PSO ScreenPSO screenshotThe first task that was assigned was done so at 4:30PM On 8/6/20 to start on 8/7/20 @ 8:05AM. 120 Min duration At 5AM on 8/7/20 it assigned another call to the same user for 7:30AM. Even though duration is 123 minutes, PSO expects the user to complete the newly assigned task and drive to the next task within 30 mins? This has happened a few times to different users. Not all users are advising if this has happened. Any insight is apprecaited

Hello, Currently we have an alert set for when a part need is entered, the alert will display the part alternatives for that original part.However, if there are 3 part alternatives, it will only show 1 Below is the business rule, how can i modify it in order to perform this? 

Hello all,  I’m curious to know if anyone has found a published changelog with details of what has been added/removed from IFS between updates? The log that comes with the notification contains a very general list of items moved to Aurena, etc. but there isn’t anything beyond that. I find that after we apply an update, there are a litany of items that have been added, some of which turn out to be very beneficial to our company. The issue is because there is no detailed log of what was updated/rolled out, we have no way of knowing unless we stumble upon it by accident.  Thank you!

In FSM, mobile users have an "On shift" & "Off shift" option. This is located under PERSON.WORK_STATUS.Is it possible to have PSO schedule a tech only when they're ON SHIFT and when they are OFF SHIFT it does not consider them for work?Thanks in advance,

What are the benefits of setting a functional object as a Geographical Object?  Can’t I just use a functional object with a particular object level to represent a geographical area?I know Geographical Objects are used in Service Contracts but I am still unsure of their advantages and disadvantages. Thanks, Curtis Taylor

Hi,I’m new to IFS.I can see these lines are in Event ActionsGeneral_SYS.Init_Method(lu_name_, 'SUP_BANK_ACCT4', 'Unblock_Sup_Pay_Address', TRUE);  Client_SYS.Clear_Attr(attr_);Client_SYS.Add_To_Attr('BLOCKED_FOR_USE', 'FALSE', attr_ );It seems these are system defined fuctions, If I want to understand these type of all fuctions/methods, where can I get? any docs or links or tools? Thanks,Narsi. 

 Hello there. I want to create a new theme for myself. The solutions I saw before did not work. I would like the simplest explanation to add a new theme. Question 2  What is FSM?What is  PATH_TO_CUSTOM_THEMES ?What is   GlobalThemeXaml I would like a screen shot to explain.Thank you so much.I could not understand the examples below.I want a simpler and simpler narration. https://community.ifs.com/service-fsm-touch-apps-document-management-mwo-mro-pso-43/easy-way-to-customize-ifs-fsm-theme-as-per-customer-branding-2829 https://community.ifs.com/service-fsm-touch-apps-document-management-mwo-mro-pso-43/custom-theme-3146     

Hi,   I am trying to configure email setup from Setup IFS Connect, I have input the mail settings in MAIL_SENDER1. Now I want to test those setting, what is the procedure to test the mail settings on IFS Apps 10

Hi,Could you please anyone eloborate reagrding “ApprovalRouting” on Application defined Events?I knowSTEP_READY_FOR_APPROVAL fires for next approver if anyone current step aprroved, it’s not firing first step approver STEP_REJECTED_NODOC fires if anyone rejected a stepI need to know about these STEP_APPROVED, APPROVAL_ROUTE_COMPLETE and APPROVAL_ROUTE_REJECTED events Thanks,Narsi. 

Hi ,can anyone tell me, how to apply the custom theme in FSM .i have copied the default.xaml and chaged to globaltheme.xaml and provided the primary and secondary color .The globalTheme is deployed in the theme folder.i have even given the path in app param (PATH_TO_CUSTOM_THEMES).But the custom theme is not reflecting .Can u tell me what is the step that i am missing here.Thanks Muthujayashree R

Hi all, I am trying to connect to one of our customers API to notify them of a new claim for one of their customers. I believe I can connect fine but the result I am getting is the "Request body does not match schema". It appears they would like to receive the transaction like the below. {     "windscreenRef": "10610710",     "policyNumber": "HG721101",     "fixType": "repair",     "fixDate": "2020-07-20",     "bookingInDate": "2020-07-20"   } However I am struggling as the Cust Integration Map is asking for Primary Path. With the message being sent using the JSONOutboundConnector, what do I need to do to be able to post the message but with out a Primary Path? If I add a value of 'primary_path' as a dummy value, the transaction is sent as the below, but doesn't match the schema they require. {   "primary_path": {     "windscreenRef": "10610710",     "policyNumber": "HG721101",     "fixType": "repair",     "fixDate": "2020-07-20",     "bookingInDate": "2020-07-20"   } } With le

 Can a newly added custom field return a value without saving the page? For example, when I enter the supplier code on the manual supplier invoice screen, I want to see the information I want from the supplier from a costom field. However, I want to see the page without saving it.

Hi All,I am facing an issue while changing the currency in the Purchase Order Change Order window.Let me give you some further details,I have created an Internal Purchase Order (Order Code 4) and had got it released. After releasing i sensed that the currency selected on the header is different than what i want it to be. Then i created a change order and tried changing the currency from “XXX” to “YYY” and then it started showing an error “It is not allowed to change currency when the supplier belongs to an Internal site”.I understand this is a standard error but i need to knowwhy am i getting this error? which setup basically invokes this error? Is there a way to change the currency in such cases?My client is using IFS 10 Standard Applications. Any update would be appreciated. Thanks in advance.Regards,Preetish Gautam Dehury 

When opening the Resource Gantt Chart user received the following: Error 351 (Class 2200: NetTimeAxis WorldToTime error. Can anyone please advise.

Hi,We won't use the cost module for a long time. we need to make all inventory parts zero cost allowed. I think there should be a way to give permission for zero cost but I could not find it. Is anybody know where is it?  

While trying to print a report in FSM Application I am getting this error as belowFileNotFoundException: Report file REQUESTS.rdlc not found.  Check CLIENT_REPORTS_PATH setting.

In Apps 10 I have a service contract with multiple lines and appropriate objects in scope for each line and each line is for a different work type. One of my lines is for Emergency Work which has a Invoice Type of Resources Used (T&M).I have a Customer Agreement for the Contract Customer Header that has all my pricing.  i.e. Non-Inventory Sale Part No. ‘LABOR’ and $100/hr The above works fine without issue.  Now here is where I am looking for suggestions.  The labor price is dependent on where the work is performed.  If it was in TX is could be 130/hr, and Florida could be 135/hr.   How would I achieve this automatic pricing with my Service Contract and Customer Agreement based on location of equipment?

Hi Team, We have migrated to IFS10 UPD7 from UPD3 , we are facing issue while login to BR in UPD7 same was not coming in UPD3. Regards, Mukesh Gupta

Hi All, I need to grant access to the CRM Panel in Apps 10 to our IFS CRM Consultant. Can you please share any set up document/guidance available. Thanks, Pradeep

Could someone please advise. When there are changes to the customer  order line(s) is the history of the change recorded anywhere.eg. in the event of the customer order line being cancelled is the date it was cancelled recorded.if the qty changes on the order line is the change recorded along with what it was changes from and to.etc. Or is it a case of switching on History Logging.

Hello, I’m noticing an issue on Shop Floor workbench. Currently, we have a 1st and 2nd shift. Shop Orders may span multiple shifts and it appears that if an operator on a prior shift (1st) is clocked into Start Production, a 2nd shift employee cannot join that operation without creating a Team and joining that. Is this correct, or is there a way to allow individuals to Start Production on operations without having to use a Team? Thank you!

HiHow can I voucher type: Mthen approvein voucher entry (no transfer to gl)

Anyone knows how to create the valuation for retention amount on a sub-contract?

Hi all, I’ve created a new draft Purchase Order Crystal report - it pretty much got it’s design refreshed and re branded - all schema, data, report rules have been unchanged.  I’ve given it different name to the original (added _v1 at the end). I’ve put it into correct folders on the server and I have also added new info in Report Definitions but yet I’m still getting typical error:Any ideas what else I’m missing? This is so far within test instance of IFS. 

Can anybody please tell me how i can change date format by changing app param. Like i want Y-M-D(Year-Month-Date) format.