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We have downloaded the CRM Companion  to iOS 14 devices and configured the touchapp.How to attach word documents to business activities from the CRM app in the mobile devices? 

Hi,Could you please guide me to connect Voucher Types to the user group. 

Hi, my ftpna.ifsworld.com user dont work… 

We are using FSM 6.3 and need to be able to populate invoices generated via SSRS with company specific data (eg Bank Acc No, Sort Code, Address, VAT no etc..) based on the customer who is being invoiced.    We have created 3 place records in FSM for the companies (eg DMC-001, DMC-002, DMC-003) These place records hold some of the company specific information (Address, website, phone no etc.. ).    My questions are:   how do I link the company specific place record with the customer place record? How could I store the bank details for the company specific place record? I have added some attributes to the place record (eg “Bank Name”, “Bank Sort Code”, “Bank Account No” and added the information to these attributes - but is this the best way to do it or is there a better way? Any help would be greatly appreciated!  

Hi allWe find that when we send a service order to audit queue, it can not be edited at all. It is flagged as Resolved, and we cannot change status, cancel it or do any other changes. Help?

Hi All,Customer have different user groups for eg. AP, AR, BILLING etc.  So is there a way we can default the document class when specific user group tries to create a document ?  For eg. when AP creates a document, can the document class defaults to INVOICE and if AR creates it then defaults to VOUCHER etc.I assume the document default value setup is enterprise level.  So what is happening now is that the document class always defaults to 'INVOICE' for all the users because our document basic setup default value is 'INVOICE'.   Each user user group has to take an extra step to change the document class when they try to create a document and Customer is trying to minimize that step. Thanks & Best Regards,Nipun

I have upgraded our UAT environment (v15.2) with data from our live environment (v12.5). After running the upgrade utility, there are some additional SQL scripts that need run. Is there a comprehensive lists of scripts?Right now we have problems with mobile, and the error message reads:Error in DBAdapter.RunQuery: The INSERT statement conflicted with the FOREIGN KEY constraint "fk_tax_ln_tax_rate_1". The conflict occurred in database "UAT_2_v15_dk", table "dbo.tax_rate", column 'tax_rate_id'.The statement has been terminated.

Hi Team,When I am trying to update the Voucher to GL, getting the below error in Voucher Entry window Request you to please help me in this.Thanks in advance.Best Regards,Rakesh

Apple has released a security update to address a vulnerability—CVE-2021-30883—in multiple products. An attacker could exploit this vulnerability to take control of an affected system. This vulnerability has been detected in in use already.Seems we should be upgrading as soon as possible to protect against this, please can you let us know as soon as we are safe to update?

Looking for a way to create a new employee into IFS 9 programmatically. There doesn’t seem to be any BizApis to call to do this and was wondering is someone else faced this issue or how to do it. Company uses a HCM system as the SOR and wanting to create this person automatically into IFS9. I have been able to get a message into IFS9 but after that I am stumped as I am not an IFS pro. Other thoughts have been to create a procedure wrapper to call either a package to insert the data into tables directly but I always fear missing a db constraint.

Dears,Does MT 101 file type support in IFS? (MT 101 SWIFT message is a payment request sent to the bank that will perform the payment transaction by the sender's bank through SWIFT, and may include one or multiple payments orders to be made from the accounts at the bank that will perform the payment transaction.)

I have come across a below business situation with a MRO customer. Appreciate your suggestions here.In MRO process, through disposition shop order, a business user created an external service repair order (PO with order code 06) which creates the component customer order. Unfortunately, user cancelled the originally created customer order line and added a new CO line and shipped out the parts for repair with new CO line.Now, the PO cannot be received and throwing error “Not enough components are shipped out to receive……”.Question 01: Is there a way to link back the new CO line with originally created PO ?Question 02: There is a way to receive back the part to inventory using order code 01 PO. But, my worry is about service cost associated with that order code 06 PO and what to do with that PO further? and how to cancel it further?Issue exists in App8, App9, App10.

Hi ,Conditional Fields is not working in one of the customer's APPS10 Environment.It gives below error View [MATERIAL_REQUISITION] not found in the dictionary.I have refreshed the Dictionary Cache using the IFS Refresh Cache option.But it's not resolved the issue.Can anyone help on this?Best Regards-Kelum

Hi, in our customer’s TEST environment;1. Create a CRO line with minimum 2 quantities and release it for disposition shop order. Part should be condition code enabled. CO should be created with CRO at the beginning.2. Create two DSO lines where one is for internal repair order and other one is for external service order.3. Complete the internal repair order.4. Internal repair order is received with condition code ‘USED’ as illustrated below. Serial No = E1.5. Serial E1 is now reserved in CRO’s customer order.6. Now process the 2nd DSO line for external repair order.7. As illustrated below, Serial E2 is received in inventory with condition code OVH.8. But, customer order failed to reserve the 2nd serial, since it has different condition code.Check the reserved qty field of the CO. Only a qty of 1 is reserved. Is there a fix available for the issue?

We have a table in UI designer but we do not have screen for that UI designer table in the Menu. How can we use that table to get a screen on the Menu ?

Hi All,We are having a Customer Invoice Postings Analysis with an error.Erroneous line contains the text ‘ AccountingCodestr.INVCODE: Invalid code part demand requirements for account 3300  connected to M30 posting type.’ Could you please advise me to change the invoice to add the project for this line.Project is Mandatory in Code Part Demands of Account 3300. Thank you.

Hi,Is there a way in standard  to populate  automatically the authorize tab  with the authorizer?The users don’t want spend time to add  the authorize line on authorize tab, they just whant to approuve it.Thanks   

Hope someone could help me with the following. When I try to book an invoice through the Manual Supplier Invoice and leave the PO Ref field blank and I want to match against a open PO that has still Quantity left, IFS10 doesnt show me a list of open PO's that have Received Quantity when I try Match PO receipts… How do I fix this?  

Hello all, I have noticed a clocking issue with regard to Labor and Machine clocking. We have often times where a user is clocked on to a Shop Order. They will forget to clock out of the SO and simply clock out of Time Clock. This will result in their labor being stopped for the SO, but not the machine time. This is leading to very large Shop Order variances, as the machine will remain clocked in for potentially days at a time.  I have been looking through Site and Work Center settings hoping to find a way to for machine time to stop when labor time is stopped, but I have not found anything. Is there a way to set this? Any help would be greatly appreciated!

Hi All, IFSAPP can see this CSV and EXCEL option in GL Balance Analysis. How can give that access to other permission sets?Other finance users can see only Save As.. and Quick Print.. options only.  

Hi all - are there short keys to zooming in/out in Astea browser (like Ctrl +/Ctrl - in Internet Explorer)? 

I can look up a PO’s attachments on part order lines and they are listed in Attachments, but then I go over to no part order lines tab, and then back to part order lines, the attachments are gone.  Not sure why this is happening.  Strangely,  I can re-search the PO again and they come back into view in the Attachments pane.  Has anyone experienced this, and if so, what appeared to be the issue?  This just recently started happening and is affecting all buyers.

Hi ALL,trying to understand numbering of Business Opportunity . I know we can specify a prefix per user but can I specify somewhere that auto numbering of B.O. start from 100 let’s say. thanks for your suggestions.  

Hi Phil, Is there a list somewhere of the modules assigned to each portal? I have tried to find this out but have come up blank? Appreciate if you can point me in the right direction. Thanksmegan 

Dear experts,I would be grateful if you could advise how to enter post-dated cheques received from customer using mix payment window ? Thank you,Theja