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Hi all,APPs 10 Upd 11.It use to be the case that running the ifshome backup prior to installing a new delivery would take around 40 mins to complete by running the create backup script as admin.However, now it is taking over an hour to complete for a 20gb backup. After it passes the hour mark, this message appears and no backup is created. SEVERE: Panic message: Watchdog kicked in, operation takes too long time! Aborting… So, increased the watchdog timeout limit to 2 hours and now the backup is created but it is incomplete as it hits the 2 hour mark and the same error message appears. I dont think a mws backup should take this long to run seeing as the db backup completes in far less time that this.So just wondering what would be considered a “reasonable time” and any suggestions to fix? Thanks    

what is the maximum allowed rows to upload voucher from CSV file to IFS 9

How to delay the expiration of Application Messages in APP10? Would there be any undesirable consequences of doing this?(requested on behalf of user)

You can remove the content, but I can’t find a way to remove the configuration itself.Is it possible? CheersTommy

While I’m trying to update the  “order” field in “customer” one error message is showing during save. “ Field( Print withholding Tax) is mandatory “ Could anyone suggest me how to solve this, please? 

Hi,Is there a way to extract these ‘report generator’ reports to Excel? Any workaround like use of the results key may be? Please advise.Thank YouRegardsNimesh

Is there an easy way to see if a service order has been signed by the customer? AFAIK the SA must tick off a box to indicated that signature could not be obtained. And if the order is signed, the signature is stored as a document on the order. But is there a field on the order itself that indicates whether it’s been signed or not? Our service managers would like to know without too much poking around

 We went live in with APPS 10 in Sept 2021 and our year end if 31st Dec.We want to close 2021 and transfer balances to 2022, We have followed the process to do preliminary Year end, clear cost/revenue, followed another Preliminary year end. Question 1We can see that the balance are transferred to  2022, when we run GL Bal analysis, but when we go in GL Voucher row analysis we cannot see the opening balances, we were informed that is due to the fact we have not done Final Year end Process.  How can we view opening balances in GL voucher row analysis. We tried to do the Final Year end, but we got error message , (please see below).  Question 2If we do final year end can we re-open the year again and post the final tax journals.As there was no opening balance 2021, we cannot understand the message below.Can you please help and advise.  Many Thanks Swati

 It's a checkbox located from Options / Server tab  Client version 9.0.54.0Server version 6.90.16.0

Hi! Does anyone know a way to edit/delete separate bookmarks in a bookmark group? If you have a bookmark group and want to remove a single bookmark in it, it seems that the only option is to remove the whole group?UPD13 Aurena is the version I have tested with.BR /Eva  

Is there a available REST API we can use to authenticate IFS user. Basically give ifs user id and password as basic auth and check user is a valid ifs user or not. I’m using App10 UPD9.

Can we impliment the drag & drop functionallity to add files in attachements in Customer Support Orders in Astea v15.3.3 ?I refer to the functionallity used in your support portal. 

Hi , Can I add a one of invoices to a mixed payment as an attachment

Hi,I need to modify an information source, however once created there is no option to move it back to draft status so it can be modified or deleted.I have looked in all the info source related pages and can’t find anything.Many thanksRodolfo 

Hello,  Trust we are doing fine.  For our system incident management we are using Case Management Module. Is there any way to collect client evaluation of their case resolution in IFS?  IFS APP 10, UPD 7 We will like to have something like this. To be send to user at Case completion.  Thank you for your feedback.  Best regards  

Hi Community, I migrated SSRS reports from VS2013 to VS2019 for IFS10 upgrades. I installed extensions required by Visual Studio 2019 in order to connect with IFS Oracle Database which includes, Oracle Dev tools for VS2019 and ODT.NET.I am able to test connection with the Report Server. However when I try to preview the SSRS report (inside Visual Studio) I receive this error:  Has anyone encountered this issue before? 

Hi, Why isn't the invoice showing up in the posting proposal window for  " I'm the next authorizer"  screen for the substitute authorizer?The following basic data has been set up.  Has logged in by the substitute user id: alain  Best Regards,Yoshini

Hi, I’m working on the balances. I have a balance with a max limit of 16hours (B-OT4-D), whenener we exceed this limit, i want the excess to be added to another balance (BAL_ACCR)   When we book on the proper wage code after exceeding the limit of 16, it creates this “Balance” line with -8 however it does not affect the 2nd balance BAL_ACCR setup of B-OT4-D I tried also with an accrual on the wage code. The accrued wage code appears on the timesheet but the balance connected to this wage code does not get updated…I don’t understand what setup I’m missing.Thanks in advance  

Hi, does anyone know if it’s possible to create a custom menu like below:  Full length of the URL is:ifsapf:frmAvailabilityPlanning?EXTERNAL_SEARCH=CONTRACT%3D{&CONTRACT}%26PART_NO%3D{&PART_NO}%26PROJECT_ID%3D%23 This works fine and takes the user to the following window:  However, I would like the user to land on the tab named “Tillgänglighetskontroll”. Is this possible? If so, how do I change the URL so the user end up on the specified tab?BRJonas

Hi all,  I have a customer order that has two charge lines.  Only one the top charge type is appearing on the Invoice operational report. I am using the stock IFS fields for the Charge_type and Charge_Description on my report. Is there a way for me to show both on the customer invoice report? Thanks,  Eli Williams

I created a new “User” and setup the “Person” and created a “Coordinator” and assigned to a group but the coordinator will not auto populate on the customer order screen. We have other users that auto populate their coordinator when creating a customer order but not this new user. We upgraded to APPS10 UPD11 4 months ago, is it different in APPS10?What am I missing?  

Hi,USING APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 after press complete button on mobile, fill out the fields, fault desc, Error cause desc and Performed work, the info does not sync to IEE and there is no transaction failed.  If I fill out those fields from debrief screen, it works well.Any ideas what may it be?Tks

Hello,I can't seem to attach documents in the purchase order lines of the B2B portal.The "paperclip" is not present in the lines:  But it is present in the customer order lines:   Is it necessary to make an additional parameterization? Is it possible?Thanks for your help! 

Hi, We are moving to Aurena from EE - Apps 10 UPD12. Our environment is cloud hosted by IFS.We traditionally send supervisors to the absence calendar when reviewing an anuual leave request.We have found if we link to the year view, the current month is “Selected” in some way and is greyed so you can’t see any leave in that month.If we send to the month view, when the manager clicks on a confirmed leave, the visible button in the dialog is “Cancel Confirmation” when it would make more sence for it to be “Approve” which we can access by clicking the 3 dots.When you click on Confirmed Leave.Is there a way we can  adjust the order of the buttons so that the Approve option shows as a button?We don’t give supervisors the “Cancel Confirmation” action anyway but the button is still there.

Dear Community!Passwords for IFSAPP, IFSSYS, IFSADMIN and IFSPRINT had been changed on the system. After this, the MainServer tells me the following"fndbasXA_main": ORA-28000: The account is locked Which account is this? As I can see from the DB, no IFS necessary accounts are locked. I already restarted the MainServer and then the whole IFS MWS.No change.Which account is this??? There is no hint for that.Kind regardsTobias