Solved

11751 Topics

BharatDo Gooder (Customer)

In Production (and UAT), on Tablet (it's OK in BO), in a service order or a quote, technician add a file whose title contains an accent and he can see this file in attachment. If he changes something in the service order or in the quote and if he checks attachment again, file has disappeared.This problem is solved if we change name of this file and delete accent (ex : e instead of é).How do we make sure that all characters can be accepted in the file labels?

756

3 years ago

ktolkacevicHero (Customer)

asked in Alliance

Some Periodic Process Flows are no longer working

I recently installed HF9 & HF10 for 15.1 and several periodic process flows have stopped. I’ve reviewed all of the troubleshooting steps outlined in the Process Flow User Guide, and not able to recover. Rebuilding the process works but that’s not a task I want to deal with.Anyone else run into this issue after updating or better yet have a super secret method to kick start the failed process flows?

904

3 years ago

bskallerudSidekick (Customer)

asked in Alliance

Service Order - Cause not searchable v15.2

We find that Cause is not searchable in v15.2. We also think that the field is missing a button for lookup Searching for cause %filt% yields 0 hits. I expect several - the cause codeID is Filterrevnet

571

3 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM UI Desginer Default Field Value Based Upon Otheer Field

In the UI Designer, how can i make a field default to the value of another field. i.e. on the Project Screen i want field PERSON_ID_OWNER to default to CREATED_BY, i have putting the field path in the default value field but it just prints the path and not the value? its important that it populates as soon as they hit the ‘New’ button so that they onlty need to change it if it needs to be a different value

1403

3 years ago

Chamaka WimalarathneHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Due date not getting filtered when going from lobby to page

We have created a lobby in REGIONAL TEST CMB to display the no of invoices per due date . And we expect when we click on a record to traverse to “ManageSupplierInvoice” and only display the specific no of invoices . EX - fourth record says the count as 9 and if we click on the line it should only display nine records. The lobby is available in Regional TEST CMB under the name supplier Invoice . Lobby details This is the web access URL we use page/ManageSupplierInvoice/Form?$filter=(Company eq $[COMPANY]) & DueDate eq due_date.But it does not work as we expect and it seems it does not get filtered by the due date. when it goes to the page. Kindly advice on fixing this matter :) is it a limitation from the framework on using a date variable or is it a syntactical error.Feel free to do changes to the lobby element if you need to

3563

3 years ago

roshangaSidekick (Customer)

asked in Upgrades & Updates

Migrating sticky notes

Hi, Is there a replacement in cloud for sticky notes? do we have to go for a customization or configuration to achieve that? ThanksROshanga

3434

3 years ago

neville.eliasDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobby performance and concurrent users

If multiple concurrent users are accessing a lobby and the data is set to refresh automatically, will FSM run the SQL query once (at predefined data refresh interval) and send the data over to users or run the query separately for each user who has the lobby open?

2212

3 years ago

AndreiaLeitaoSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile - Filter and Sort option on custom screen

Hi Community, Is it possible to have the same functionality that is in Task List on a custom screen for a custom table?We tried to check on the mobile and we didn’t found the way to set it up. Thank you,Best Regards,Andreia Leitão

1912

3 years ago

AbhinavcSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Access Group Issue in FSM

There are two issues that we need to get guidance from R&D. Issue that need R&D input. Work Calendar Issue : The Work Calendar don’t have access_group and due to which Dispatcher Role is affected : They should only be able to see the Calendars which belong to their access_groupCluster : they should be able to see all the calendars in multiple access groups Access Group Issue on Place in Request ScreenA Dispatcher is able to Type in a Place record which belongs to a different access group. This is a major issue since the lookup filters out the access group but why the FSM is fetching the details of Place which doesn’t belong to the current access group. Dispatcher current access group : 00301008Place in the above screenshot was typed in and its access group is 0000101 Dispatcher has two Roles : Both are incrementalOnly LC_ZELHEM_ACESS_DATA has access group 00301008 CONTRACTS : Same issue Any product can be typed in. The lookup are fine but typed in products are not vali

2261

3 years ago

DerekDDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Received - Not Yet Invoiced Report

Hi allIs there a way to get this report into Excel, rather than a PDF? We don’t have the business reporter function ready yet and I can’t interrogate this report if it’s in PDF format.Thanks

9046

3 years ago

MiguelSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

LINKS Lobby Element - next page label not available

Hi,Please see screenshot below. Could you please confirm that the LINKS element does not include a next page functionality?As you can see in the screenshots the lobby element presented in the lobby is not showing the next page functionality. I have included 9 links in the definition of the Element and only 6 links are shown.So the user is not aware that there is more document linked to this element because the further pages display is not shown in the bottom right corner of the element.A double clicking in the element box is not ideal because it is something that not everybody is going to do to find out that there are more document links.Many thanks for your advise.

832

3 years ago

USYBENADo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: What is the format/example of "to minutes" operator

The online documentation indicates business rule operators:to days, to hours, to minutes, to secondsConvert to days, convert to hours, convert to minutes, convert to secondsBut there is no example as to how this is actually implemented. to_minutes() does not work.I am trying to calculate the duration (time difference) between two dates in a business rule.Thanks in advanceBen

802

3 years ago

csandersSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

XML Business Rules

Is there any documentation about how to use XML_MESSAGE, VALIDATION_XML_MESSAGE, VALID_IF_FOUND and ALTERNATE_XML_MESSAGE?I have written some simple rules using only XML_MESSAGE, but If I wanted to use the other fields how do they work. My First question would be Does the VALIDATION XML run before or after XML MESSAGE?When does the ALTERNATE XML run?How do I use VALID_IF_FOUND? I’m Working in FSM 6.5Thanks!

4212

3 years ago

bldrayiSidekick (Customer)

asked in Finance (Financials)

AP Matching by different Currencies

Hi,is it possible to match AP supplier payment against supplier invoice with different currency than payment. how to achieve such matching? Best Regards,Bilal Drayi

1481

3 years ago

bskallerudSidekick (Customer)

asked in Alliance

Alerts - Mobile Edge and Dispatch Console v15

We have quite a few customers where we use Alerts - often because we need to contact them a certain time before a PM. But it is often difficult for the technicians and/or dispatchers to see this. In Mobile Edge the alert is shown here - so the SA has to open the order to see it We would really love to have it in the Work List somewhere. Like: And if it is possible to show it someplace in Dispatch Console as well, my users would really applaud

693

3 years ago

DBowdenDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Hiding lobby elements

Hi all,Apps 10, upd 11.Bit of an odd use case but i was wondering if anyone knows how to hide a lobby element from a group of users but not the rest?Cant do it via profile to my knowledge.Have tried it via permission set by hiding the element ID presentation object but that does nothing. Seems to be once they have the lobby granted to them then it doesnt matter if they have the permission to view the element itself.Im trying to avoid duplicating lobbies for the sake of a few elements that need to be hidden from some users otherwise will end up with too many lobbies.Also don't wish to have X’s all over the screen so they need to disappear. Cheers

1691

3 years ago

AlanSSidekick

asked in Finance (Financials)

External File Assistant - Field [Statement_Date] is Mandatory

Hi I created an External File Template for a Bank Statement upload.The input file processes correctly with all records going to Unpacked status.When I run the External File Assistant I now get the below error message where as you can see the Statement Date parameter is shown defaulting to the SYSDATE.Does anyone have any ideas as to why I’m suddenly getting this error message? I’m sure I’ve come across this previously but can’t remember what causes the issue and what the resolution is. ThanksAlan

1722

3 years ago

csandersSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Client Report Default Filename

Hello,Is there a way to specify a default filename when printing client reports? (FSM 6.5)When we use the print button we see a preview of the PDF version of the report and the default file name will be something like: REQUESTS_SERV_67c439a7-e9fc-413d-8d4c-44879a55ff4e.pdfI’d like to change that name, or at least remove all the extra stuff so we get REQUESTS_SERV.pdf to match the rdlc file name. Ideally we could append the request ID, or some other useful value. Is this possible? Thanks!

1482

3 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Command_Sys.Mail is sending the email using CONNECT@LOCALHOST

Hello IFS Community, Why Command_Sys.Mail is using the following domain CONNECT@LOCALHOST ?The event is sending the email but using the domain described above.Even when my code is using noreply@companydomain.comWe are suing IFS9 1- Screenshot about the email received 2- Code that send the emailThanks,JL

6055

3 years ago

christine.muntheSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Tracking which application is used to login

Hi :-)We have users on mobile app, mobile web portal, web client and smart client.Is there any way to track which application their login originated from?

1062

3 years ago

nimesh

asked in Assets (Asset Management)

Work Task Transactions - Automatic Authorization

Hi,I have setup the system definitions to set automatic authorization of Work Task Transactions. However, still I have to authorize it manually using RMB. Is there something that I’m missing here? Any configuration setup or functionality needed? something like scheduled task, etc.? Please advise. Thanks in advanceRegardsNimesh

5824

3 years ago

RvdBosDo Gooder (Customer)

asked in Finance (Financials)

IFS10 Cancelled invoice but Receipts are still linked to cancelled invoice

Dear all,I cancelled an invoice with PO but the receipts that were linked to the cancelled PO arent usable anymore as the are still linked to the cancelled invoice. Can someone please tell me how I can resolve this problem.As I want to book the invoice again I cant match the receipts anymore that were used on the cancelled PO

1437

3 years ago

Devindya SathsaraniDo Gooder (Employee)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Receiving stocks under different cost levels.

Hi Team,Please let me know how to receive same inventory part with different costs from receive inventory part window and using purchase orders.(What are the pre requests needed in inventory valuation method etc.)

1444

3 years ago

KristenGastaldoSuperhero

asked in Forum FAQs & Help

How do you earn points?

I see points listed on the leaderboard. How do you earn points?

3177

3 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

mWO Apps 10, UPD 9: Definition of different Pools of mWO user

The requirement is like this: mWO users should be grouped and work assignments (work task) should be transferred to mWO users which are assigned to a group. If a user accepts the assignment, it should be removed from all other users. It should be possible to define several groups of users.This sounds pretty much as the pool functionality in our mWO. But if a work task is transferred to the pool, all mWO users which have access to the site of the work task see the work task in the pool. Only the mWO users of a specific group (Team? Resource Group?) should get the work tasks of their pool (group).Is there any possibility to define different pools/groups and how it could be defined in Apps 10 UPD 9 or greater?Thx in advance for your support

462

3 years ago

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