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Hello!When a work order is closed and moved to the historical work order window, when reopened, we cannot cancel or close it. What is the reason behind it? Thank you!

Hi,In the mobile app, we have a box in the bottom of the Home screen, with “Important information”. On one of the lines, it says “You have X overdue commitments!” When pushing the hyperlink on the commitments, the CommitmentList screen is opened, however, there are no values in that list.Is there any way to edit this “Important information” box?  Where is the “Overdue commitments” fetched from? Even though the technician has no assigned/commited tasks, there are still some overdue commitments.I saw a different case in the Community where it was referenced to some App Params, but as far as I can see from the documentation, these are only applicable for the “Important information” on the Overview-screen. 

Hi all, I am hoping to clarify an item regarding component qty per assembly in IFS Product Structures. In our environment, we laser cut sheet metal. When setting up the Product Structure, I was hoping to confirm that I am configuring them properly. Below is the current setup I am hoping to validate:Component part: Qty per Assembly - 3(lb)This is essentially the part weight (3lb). Reading the help, that is my assumption as to how it should be setup. I need 3lb of material to produce my part. 1lb of it is the scrap skeleton that is left over after laser cutting the part out.By-Product:steel scrap - 1(lb)This is the skeleton of the part that is left over. In total 4lb of material is used: 3lb is the part and 1lb is the scrap as a result of the laser process, which is then sold. Any guidance eon the setup would be greatly appreciated! 

Hi AllWe are upgrading from Apps9 to Apps10. We have around 400 users globally with roughly max of 250 at any point in time.With Apps9 we have a clustered Application server of two nodes, each node runs two managed servers (and a Admin server and http server), so that is four ManagedServers in total.For simplicity, we have decided to move away from the clustered setup. I am interested in anyone who has a Apps10 single node setup. How many ManagedServers run on your single node Application Server?ThanksMike

Hi,Do you know how to configure this menu in Shop Floor Workbench? I want to hide some menu items. I checked in the 'Page Designer’, but couldn't find a way. Could  someone  please help!Note: This is IFS Cloud 22R1  kind regards,Yashodha. 

Refer to the below scenario Site settings (Refer Image 1)  Reserve material (Automatic reservation) The material reservation has been done from the stock which doesn’t have a handling unit. Even though the highest priority of inventory automatic reservation is given to ‘Earliest Expiration Data’ as in the first image, the system doesn’t reserve quantity from the inventory having the earliest expiration date. The system reserves from the stock having no HU.  (Refer Image 2) However, when the ‘Handling Unit Optimization’ is unchecked in the site setting, the application behaves as intended. Why does the system reserve from stock with no HU when the settings are as above? 

Hi,is there a way to get attachments auto-added to a service order, e. g. by a special customer contract or other service order criteria? currently, there is an excel file which needs to be added to every order of a special type. can we automate this in any way, or is the addition of files only manually possible? thanks & regardsTorsten

Hi All,Would it be possible to get your valuable ideas to fix this, please? IFS ServicesPlease find the following error that we can see when we start/ stop servers.Exception in thread "main" java.lang.ExceptionInInitializerError    at javax.crypto.Cipher.getInstance(Cipher.java:518)    at sun.security.ssl.JsseJce.getCipher(JsseJce.java:189)    at sun.security.ssl.SSLCipher.isTransformationAvailable(SSLCipher.java:483)    at sun.security.ssl.SSLCipher.<init>(SSLCipher.java:472)    at sun.security.ssl.SSLCipher.<clinit>(SSLCipher.java:81)    at sun.security.ssl.CipherSuite.<clinit>(CipherSuite.java:67)    at sun.security.ssl.SSLContextImpl.getApplicableSupportedCipherSuites(SSLContextImpl.java:345)    at sun.security.ssl.SSLContextImpl.access$100(SSLContextImpl.java:46)    at sun.security.ssl.SSLContextImpl$AbstractTLSContext.<clinit>(SSLContextImpl.java:577)    at java.lang.Class.forName0(Native Method)    at java.lang.Class.forName(Class.java:264)    at java.sec

Hello, Could you please explain to me when the M120 and M137 postings are triggered? Thank you, Lina

Hello,Is there any service which can be used to monitor if IFS 10 Middleware is running or not. Also if we can  know the request is coming from which node (Incase the environment as more that 1 node) RegardsPankaj

I am trying to display a full address in a multi-line custom field. The custom field settings are:read-only text (unformatted) with multi-line enabled The implementation type is a Select Statement to grab and concat the information.  I am using CHR(13) for the carriage return in the select statement.The format expected to be displayed in the custom field is:Address 1City, State, Zip CodeCountry The custom field displays in the information in one line and it seems that the carriage return did not work. However, when I copy and paste the information into notepad, the carriage return is here.Is there a way for a custom field to read a break line or carriage return for multi-line records and, if so, how?

We have some instances where the address zip in Google Maps are incorrect, and can not be validated. In these instances we add the zip to the Zip Codes module in Astea.But I now have an case where even adding a Zip Code here allows me to save the address. I get the dreaded: The zip does not show up during validation:But is added in the Zip Code module:And there is no error in the event log

 System has created an unusual posting error on UNRCPT- (Reverse Receipt for Purchase Order) .  Any Idea about this posting. We have fallowed the usual purchase order receipt cancelation process.  Thank You

Hello,Is there video learning about FSM configuration? for beginner and can be shared to customer to learn. Thanks 

We are trying to figure out: how do we enable/disable push notifications on mobile? We found a user with this disabled, but have not figured out how to enabel it. On the mobile? 

Hello Community, I have a question, how can we capture any new Customer order in Manual historical data for demand planner. do we have to manually enter the list of new customer orders in manual historical data from customer order lines?can you please also help me understand that all newly entered customer orders will be captured by Base flow under internal source data or external source data?Thanks in advance for help.

Hi - Does anyone know what the difference is between a Gold and Silver Channer support partner. We are looking at starting a relationship and want to know if there is a material difference before we jump into bed. Thanks,Matt​​​​​​​

Hi,We are starting the journey to IFS Cloud and as part of the potential enhancements it has been suggested that we use Customerville. I am sure IFS will provide a ‘sale pitch’ - but I’m wanting to see if anyone is using it and what their experience with it are. I’ve not seen many posts in the community about it - so that has me a little worried.

What mechanism controls the default screen design? Currently there are two design with multiple revisions, however I am unclear on what controls which screen is used

Hello, We have a requirement for Appointment booking and I wanted to check if PSO would support this behavior or has anyone had a similar experience. Let’s say we have 100 Dealer Centers across the country which has their own In-house tech teams. A customer calls in and request to go to the nearest dealer center to get his service done. (There are no travel times for technicians, the customer is the one who would travel to the nearest dealer center to get a service) When a customer calls, he wanted to know which Dealer center has free times for him to make an appointment. Appointments window in FSM should showGrouped by Distance from Customer Location by Dealer Centre by Available booking slots. This requirement is different from our standard PSO Appointment booking process and We wanted to know if PSO still can be used to cater this. Appreciate your thoughts. Cheers!Praveen

Hello,I wonder what mean the different access levels of attachments on the customer portal ?We have 3 different access levels :EmployeeCustomer & vendorSupplierCustomerHow can we manage access to these documents (for customers especially)? What are the differences between them ?Thank youLaurence Alliance v 15.1

Hello, In the "Customer Invoice Details" screen, for some invoices, I don't see the right click "Reprint Original" in the header. And I can't understand why it is displayed for some invoices and not for others. (See attached screenshot) Could you please help me? Could this have anything to do with a treatment that goes into "Report Archive"? Thank you very much. 

Hello all, We would like to ask if it’s pobbile to change the UI of the FSM mobile in the Android Application, in order to be the same as the Windows Application. For example, in the below “Details” screen, are we able to make the form fields to be displayed as in the Windows Application? (Label and Field in the same row) We want this configuration, in order for the user not to scroll down in order to see all the fields. Thank you!Android AppWindows App 

We’re using IFS Apps 10. Some of our users are forgetting to attach a file to the document before releasing or approving the document. My question is twofold:First, is there a way to block the Release or Approval of a document without a file being associated with the document revision record?Secondly, for those that were released or approved as essentially “empty” records, what is the best way to add a file to those records?ThanksEric 

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately?  thank you in advance