IFS not updating when a Supplier Invoice is authorized in Notify Me Aurena 10

Question

Hi,I have what appears to be identical issue to the following thread, however that thread is now locked and no answer was given. User acknowledges Posting Proposal in Notify Me but the transaction isn't acknowledging | IFS Community We have installed Aurena 10 Notify Me and are trying to approve supplier invoices through the app, however whilst authorising, IFS never actually updates the invoice status.We can see IFS is receiving some information as a background job is posted which updates the notifications to stop them from being sent to the device again. There is an error obtained from the client{"LoggedAt":"2022-08-05T12:49:23.259781+01:00","Name":"Exception","Properties":{"Exception":"400: Bad request: request method denied at Ifs.Cloud.Client.Comm.CallRequest`1[T].ExecuteRequestAsync (System.Threading.CancellationToken cancellationToken) <0x103141910 + 0x00b88> in <0b09a6abb0334aa0a768ac0629b57dd5#01c59613b10d1840be59075db4889a65>:0 at Ifs.Cloud.Client.Comm.CallRequest`1[T].ExecuteRequestWithRetryAsync (System.Threading.CancellationToken cancellationToken) <0x103140e70 + 0x0091c> in <0b09a6abb0334aa0a768ac0629b57dd5#01c59613b10d1840be59075db4889a65>:0 at Ifs.Cloud.Client.Comm.CloudResourceProxy`1[T].ExecutePutAsync () <0x1031451c0 + 0x001f3> in <0b09a6abb0334aa0a768ac0629b57dd5#01c59613b10d1840be59075db4889a65>:0 at Ifs.Uma.Services.Comm.TouchApps.TouchAppsComms+<>c__DisplayClass50_0.<RegisterForPushNotifications>b__0 () <0x103108060 + 0x001bf> in <918528201d6f4beda2b6c07afb3271f2#01c59613b10d1840be59075db4889a65>:0 at Ifs.Uma.Services.Comm.TouchApps.TouchAppsComms.HandleAuthenticatedRequest (System.Func`1[TResult] action, System.Boolean isInitializing) <0x1031064a0 + 0x004cc> in <918528201d6f4beda2b6c07afb3271f2#01c59613b10d1840be59075db4889a65>:0 at Ifs.Uma.Services.Comm.TouchApps.TouchAppsComms.RegisterForPushNotifications (Ifs.Uma.Services.Comm.TouchApps.PushRegistration reg) <0x103108320 + 0x00333> in <918528201d6f4beda2b6c07afb3271f2#01c59613b10d1840be59075db4889a65>:0 at Ifs.Uma.Framework.Services.PushNotificationServiceBase.RegisterForPushNotificationsAsync (System.String pnsHandle) <0x10226cad0 + 0x0040b> in <680131cbb6bb44739f0b259548a9af7f#01c59613b10d1840be59075db4889a65>:0 ","Kind":"Recoverable"}}, We have raised an IFS case in the portal, however this is stuck in a queue for 10 days now… Thanks, Callum

JOOLSE · Accepted Answer

HiI have discussed this issue with our experts in Financials and according to them it is a defect.The answer I got from them was the following:“It works when both are Authorizers but not if the first one is Acknowledge and the second one is Authorizer.”If you have alreddy raised a defect towards IFS, then we will hopfelly get it soon and can start work on the issue.RegardsJohan

CallumW · Answer

Had a bit of a brainwave whilst reading the error message ‘400: Bad Request’ - I checked the HttpServer1 and can see it is not working as expected which I believe is the root cause of the issues. However, I cannot confirm until I can arrange some downtime on the LIVE server to resolve the issue

I think its stuck in an intermediate where it is showing as ‘SHUTDOWN’, however this cannot be fully true as users would not be able to connect to IFS at all.

IFS not updating when a Supplier Invoice is authorized in Notify Me Aurena 10

4 replies

Reply

Reply

Did you find what you're looking for? If not:

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded