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Hi,I use a DEV environment in IFS Build Place. I expanded its lifespan several times (it seems its age is about 90 days).Now when I try to go to the welcome page of the environment, my browser shows an error about SSL certificate, it seems the expiration of SSL certificate on AP server. Is it possible to solve this problem?Any information will be appreciated.Thank you.Best regards,Kazu

When We try to login IFS Cloud getting following error , Environment expires on 19th Aug  but certificate already expired.Please let me know if you have any information on this error.

This questions were raised by a customer. Could anyone provide answers or solutions for the below questions ? Currently customer is using FSM 6u16, and is planning to upgrade to FSM6u19 (latest as of now) by end of August and FSM6u19 supports  "Any device running iOS 11 through iOS 15 (including iPadOS) is supported." 1) As you know apple will release iOS 16 in September, And I see FSM6u21 will be release in October, assume this FSM will support iOS 16?2) If we are in FSM6u19 and our iOS devices get updated to iOS16 (since we cannot control the update on our tech mobiles) will FSM iOS app will work (certain features/or will crash) ? 3) Will we get a hotfix iOS app for FSM6u19 to support iOS 16? 

Selecting creation of new build homeUpgrading a solution (APPS9) to IFS cloud. Have an Active build place for remote deployment. Go to create a new build home and the error ‘Implimentation mode update request failed’ come up when clicking apply.

hello every oneis there any way access supply chain training video in ifs academy

Hi All,When we do Data Migration using old Data Migration tool, we create legacy data file structure based on the Migration job we write.For example assume we need to migrate Customers.In the csv file we define headers as CUSTOMER_ID, NAME,CUSTOMER_CATEGORY,DEFAULT_LANGUAGE etc. based on the DM job column order  and then fill data in csv file  accordingly.Based on new tool ‘Data Migration Manager’ documentation, it looks like we do not need to do this anymore. Instead we can export legacy data into csv files as it is in the legacy system  and then import them into IFS Data Migration manager. After the import it looks like we can map legacy data into target tables as we require.We can also use dblink in order to map legacy data tables into target tables as well. Could someone explain and confirm if my understanding is correct?   

Hi,My client wants to see only today task and the future 7 tasks in the mobile job list screen.Is there a standard solution for this?  Thanks

Hi, we are using V14.5We have a user with a 400 line contract, that has just invoiced this month before realising someone had added some products to it, affecting their price, plus adding an interim.  Result is that their latest invoice includes the interim plus an inflated price that they cannot charge to this customer.So I am looking for a way to cancel or back-off this invoice, remove the extra charges from the contract, then invoice again, the normal amount for this month.We cannot use an interim because interim invoices do not include the Items from the contract and the customer is not happy to accept an invoice unless they can see which products were sold on which Installed items.I tested with Customer Credit Notes too but although I can see the credit shown in the Invoice logs, I cannot seem to them invoice the credited amount again in the contract.I guess I am looking for a contract equivalent on the Credit and Adjust for Service Orders.Can anyone suggest some ideas please?Than

Trying to send customer invoice to Pagero I receive the error message stated in the heading (Message of type 'APPLICATIONMESSAGE' has no condition rules). What have I missed?

Hi Experts,Could you please advice me on process flow in FSM to have records in part_tranlog for following source_types*source_type=PU*source_type=DUAppreciate your help and response on this.Thanks in advance.Regards,Heshala

When is support for iOS 16 expected in the FSMi solution?

In Aurena under our Business Opportunities page, the user is able to click on an arrow beside one of the Business Opportunities listed and the Lines will expand out (nested display). I noticed that it calls the API that pulls Active lines for a specific business opportunity but it does not filter the Active Revision so the display shows duplicated lines since it is pulling from ALL revisions. Is there a way to fix this where it only chooses 1 revision to display?

Currently when we click “Start Production” on shop floor workbench it defaults to eastern time, is there a way to change this to pacific time? 

Is there a way to automatically attach a document from Sales Basic Data/Order Type to a customer Order?  Any customer order line where I use a part attaches as expected, but not when the order type is entered into the customer order header.  Is this possible to do?  Either with a customization or standard functionality in IFS9?Thank You

I am using IE to create Lobby Elements for Aurena.  I am trying to create a Lobby Element for Active Work Orders that are 90 days or older.  The Actual Start date field in IE is REAL_S_DATE.The Actual Start Date field in Aurena is RealSDate In IE, on the Data Source Designer, I can set up Condition to beREAL_S_DATE < to_date ('#NOW#', 'YYYY-MM-DD-HH24:MI:SS' ) -90and it works in IE.  If I try to create the Lobby Element for Aurena using the same Data Source, I get an X.  How do I set up the Condition for Aurena?  Does the field name need to be changed to match the one is Aurena?  How do I search for Work Orders that are 90 Days or older on the Active Work Order screen in Aurena?Is this correct? Thanks,Gregg 

Hello,we have a candidate who worked for IFS before,we want to do refrence check for our candidate,May I ask which email address I could send to verify our candidate’s working experience in IFS?Hope to receive your reply,thank you.

Trying to change Priority on a Customer, we find that it gets reset to its previous value upon saving. This applies to both Astea Browser and Employee Web Portal - in our live envronment and UAT.No problem changing this on Contracts, Installed Items, or Service Orders, though

I am trying to understand where or how Aurena is deciding what to show in the search header fields.The reason is because I am trying to get the “Customer Name” search field to show up in the Business Opportunities search header and it is not in the “More” drop down menu.There is no actual column for the “Customer Name” in the business opportunity view. The customer name only shows up in IFS IEE Business Opportunity screen because it is a built in field that uses a function to retrieve the information.Is the only way to get a “Customer Name” search header field is to create it as a custom field in the Business Opportunity view? and if so, where do we find the section in Aurena that allows us to change the labels for these search header fields?Thanks for your help.

Greetings, IFS Community! Can HTML be used inside an ACTION TYPE email? => PLSQL can be used to accomplish this task. <=   However, my question is more focused on whether or not the EMAIL ACTION TYPE is capable of accomplishing this task.   As an example, the screenshot below shows the https or URL where user will need to click:  Is it possible to replace the entire URL with the word "MRB CASE" using HTML in order to hide the entire URL using the EVENT ACTION type EMAIL? See screenshot below for more details.   Thanks

Hello IFS Community, There is an order in the status of "Delivered" that cannot be moved to the "Invoiced" status.   What is the reason my Customer Order does not change to invoice?When I attempt to create an invoice, I can see the option to create an invoice. However, the customer order does not change to the "Invoiced" status Thanks,   

Some of our users are getting a strange error when trying to RMB / Deliver on a Shipment.Has anyone seen this before or can provide any insight?  Looks like some kind of config tied to the employee (i.e. this works fine for some users but not others) and we’ve ruled out Permission Set security.ORA-20110: Voucher Type() is not related to function group (B) Apps10, SP9, using IEE. Thanks,Nick

Some of our users are getting a strange error when trying to RMB / Deliver on a Shipment.Has anyone seen this before or can provide any insight?  Looks like some kind of config tied to the employee (i.e. this works fine for some users but not others) and we’ve ruled out Permission Set security.ORA-20110: Voucher Type() is not related to function group (B) Apps10, SP9, using IEE. Thanks,Nick

Hi all, I can not find an existing question that covers this, but please point me to one if I just missed it. What am I doing wrong if I am trying to adjust a row template and get an error message stating that:“Data concerning template ‘_____’ is used by report in progress” Thank you,Scott

Hi ,we are planning to upgrade  App 9 database oracle 12c to oracle 19c.So just want to know is there any dependency to the touch app server and mobile work order.Current Touchapp version : 1.15.86.0Mobile work order : 3.19.0App 9version : Application 9 UPD 16Appreciate any comment ASAP.