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Hi All,How to check the HF version of an Astea Customer Database?

In IFS Cloud, I encountered a peculiar behavior of macro attributes of the type date.The system has been set up in such a way, that in documents connected to the object CompanyPerson the employee's date of birth can be shown (core attribute Company_Person.Date_Of_Birth). In the document, however, the date shown is the actual birth date minus 1. E.g. when the employee's date of birth is 1 January 1990, the date shown in the document is 31 December 1989.What could be the cause of this behavior and, more important, how can it be solved?Thanks in advance for your reactions.

Hello, I am new to permission set/project grants in IFS Aurena. I have applied the basic Aurena grants, so my users can sign in without issue, however, I am having trouble granting them access to actual pages in Aurena. As an example, I would like to grant users access to My Onboarding, so they are able to see their current onboarding progress and any tasks they or the organization will be completing. I believe I granted the necessary projection and applied the permission set is already applied the user. However, when they login, they cannot see that module. Any guidance on how to complete this process would be greatly appreciated!  

HiWe are wanting to install IFS MWO Service 10 on a Windows 2012 R2 Server to enable IFS Support to use for troubleshooting any issues we raise as well as use by our partners.We are currently having issues installing.Does anyone know if the app is compatible?RegardsShaun

Cześć,Szukam procedury, która odświeży zabezpieczenia z poziomu plsql. Niestety poniższy wpis dodaje lub edytuje wiersz w tabeli cache_management_tab.BEGIN    CACHE_MANAGEMENT_API.Refresh_Cache('Security');END;  

Hi everyone I have currently IFS MWO Maintenance set in French and I wish to swap to EnglishI can’t find the settingHere is my current version – it is connected with IFS Cloud 21R2  Help appreciatedThank you Yoni

We know how to get the data into a report but how do we write customer calculations based on the data we have pulled from the global action sets and then manipulate it to form specific variables such as counts and percentages?An example would be: If a customer queue time is >1 and agent active time for the specific call = 0 (or Null) then add one to an int variable called “Abandoned”.  We would then want to report on the above variable “Abandoned” and use it in further calculations to work out SLA. 

i want to create a migration job  using a method  ,that method name define two times in a package.ex, Create_Purchase_Order  method define in Purchase_Order_Api , one has 6 parameter and other one has more than 6 parameters .I'm using the method with 6 parameters, but when i try to execute the migration job getting following errors, any idea how to use these type of method in migration jobs?attached images.

Hi, can any explain what the check box ‘Compress Operations’ does when scheduling operations using operation block below? regardsJamie 

Hi,I don’t understand what’s going wrong. I’m just trying to create a simple Read only attribute that fetch a column from another custom logical unit: I tried using v.CF$_UO2F with the LRN_U_O2_CLV which is the normal way, but that sends me an error saying view table is not existingand that is not logical as I can actually see this table from the SQL Query Tool and perform the exact same query… If I also try to fetch this data in an event with CURSOR, that does not work either …CURSOR Get_CountryCode (uo_ VARCHAR2) IS            SELECT k.CF$_COUNTRY2             FROM IFSAPP.lrn_u_o2_clv k            WHERE k.CF$_UO2 = uo_; 

Hi Everyone, Freeze part while counting getting activated automatically, the original setting for the count report was created had this option deactivated, this is causing that parts to get frozen during counting Any suggestion, am I missing out on something?  Thank you.

Hi Guys,We were able to install the Kubernetes on the Linux box but receiving the below error when executing get the kube config file step.   Also I have attached the main script log file to understand more on which step it is getting this error.Mentioned error is not in the Main.ps1 file as well, I tried doing a search on the “Get-sftpFile” as well to troubleshoot on this, but no luck. I’m looking for a quick solution on this folks. Thanks in advance.

In a lobby, I am pulling in data to count the number of scheduled parts for the current and future week. the lobby is able to see the data and it works how I expect, however when I added navigation functionality, it brought up a  Invalid Identifier error. Error on linked screenData Source designerElement DesignerCould this be a permissions issue?

Hello. I’d like to replace smart mail with email action for managing email templates and so on. I noticed that it works fine for actions starting from assyst Portal. However, I could not replicate such behavior for events logged from self service portal by end users. My guess is that when contact users are logging events, they do not select an email template. Nonetheless, if there’s something like a system parameter for such use case, I guess we’d be able to substitute Smart Mail with Email Actions.Am I right or is there something else I should know?

Hi,I recently faced an error creating an outbound message in out new IFS 21R1 customer.Below I briefly described what I have done so far. I would really appreciate if someone can share their opinions how to solve this.I need to create a file in the sever directory including all the shipment details when the Shipment Delivery Note is printed.I have written the code to prepare the file on this trigger. This is working fine (I mean the file data preparation) .Now I’m trying to configure the IFS connect to send the file out to the specific directory(within the same server)I use a routing rule as follows; and the routing address would be like this.. I’m using the FILE_SENDER1 to send the file out. I configure FILE_SENDER1 as follows… There I used the directory given in the IFS Could Build Place and it’s credentials.   When I try to create the application message now to send the file out it’s failing the message saying ‘Access Denied’. I mean it’s pretty obvious that I get this error because

Greetings, IFS community! Is it possible to delete an API from a component? I registered the same API in two different components by mistake, and this is causing some issues.Please let me know if you have any ideas. Thank you.JL

I need ideas on what to check when this is happening.

Partner tried to PUSH data into FSM using perform_inbound_integration to integrate large amount of data into IFS FSM. The data is being pushed in batches. Each batch size is 100. It was noticed that It's successfully integrates up to 15 cycles but after that it throws a “500 Internal Server Error” error.Thus, we would like to understand how much load IFS FSM can handle?We tried with different batch sizes and it was noticed that when the batch size increases the cycles number is reduced.Is there a specific solution to handle this process of loading data in batches?

Hi,We are trying to enable security checkpoints for Aurena but we get below error message when turning on and not possible to save. Idea is to prompt the authentication dialog box in Aurena same as IEE. Could you please advise?Thank You.

Hi,  Does anyone know of a way to install the IFS addons (from the /add-on.html page) now that IE is no longer an option?The ‘https://URL:PORT/add-on/officeaddins/docmanofficeaddin/Ifs.Application.Docman.OfficeAddinInstaller.vsto’ link no longer does anything on Chrome/Chromium browsers. Thanks,James  

We recently updated from FSM 6u6 to 6u15, and have run into an issue with the mobile app where new messages are not populating to the mm_message_out table to be sent to mobileNo sync rules have changed, scheduled process for perform_mobile_replication is running, and audits have not changed.Using the Sync Rule Analyzer shows the expected number of rows returned, but those rows never make it to the mm_message_out table to be processed to mobileIs there anywhere else I should be looking to solve this?

Hi, I tried to add a new currency code in IFS, it was added in code part value, and then I tried to add it in Currency code but got below error message. Can someone please help to advise how to fix? Thanks,Claudia  

“Lunch & Learn” Question: Is Human Capital Management (HCM) included in the IFS Suite of products?

Dear Sir,kindly it is needed to do inventory transfer between 2 sites and each site in a different company, it means trnasfer bwtween 2 companies. How it can be without using sales and cost of sales account. we need to use intercom[any accounts. Is the cycle the same as transfer between sites in the same company?  we are using IFS10 UPD11 Thank you.Bilal Drayi

Anyone experiencing the same issue. Scheduled Job used to work, but now does not do anything.Can still see the background job Ready, but the logs show no sync.ThanksDominik