Hi, I am currently setting up the first sets of service bundles at my organization and I am running into an odd error. Everything is working fine in our development environment, but not in production. When I try submitting a service request from a bundle, I get the following error message in the console:
2023-07-17 08:05:50,898 WARN [com.axiossystems.assyst.domain.events.EventSlaClock] (default task-44) Priority was not matched for and event against the sla => [ SlaDto ] ID: 3 ShortCode: CHANGE SLA. No sla response or resolve times can be set for event.
assystNet simply states: The requested resource cannot be processed by the underlying application services.
I have checked multiple settings related to our SLAs and I can’t seem to figure out what is going wrong. Would anyone be able to help?
Best answer by Patricia-Vanessa Muller
Hey jdavidyoung07,
I have looked in the first error provided: “2023-07-17 08:05:50,898 WARN [com.axiossystems.assyst.domain.events.EventSlaClock] (default task-44) Priority was not matched for and event against the sla => [ SlaDto ] ID: 3 ShortCode: CHANGE SLA. No sla response or resolve times can be set for event.”
For the second error you shared I have found a few different causes one involving expressions, can I ask you to log a service request via our Self-Sevice portal https://support.axiossystems.com/assystnet or via email to axios.support@ifs.com for further investigation? If you could provide the server.log with the error, screenshots of the error in assyst, information regarding the service and if any expressions are used.
I have looked in the first error provided: “2023-07-17 08:05:50,898 WARN [com.axiossystems.assyst.domain.events.EventSlaClock] (default task-44) Priority was not matched for and event against the sla => [ SlaDto ] ID: 3 ShortCode: CHANGE SLA. No sla response or resolve times can be set for event.”
For the second error you shared I have found a few different causes one involving expressions, can I ask you to log a service request via our Self-Sevice portal https://support.axiossystems.com/assystnet or via email to axios.support@ifs.com for further investigation? If you could provide the server.log with the error, screenshots of the error in assyst, information regarding the service and if any expressions are used.
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