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11576 Topics

ZIGESAMMDo Gooder (Customer)

document structure check out in Aurena has a bug

In the document-revision mask there is a check-box ‘structure’. The helb says about this feature:Selecting this checkbox means that the documents that form this structure can be checked in/out or viewed in the same operation. A document structure can be useful when a document consists of other documents, e. g. if a drawing has multiple subdrawings connected to it. When testing that feature with the IEE it works as described.In Aurena there is no action on check-out and check-in visible. Is that a bug?

632

2 years ago

HenningNTDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Where (which table) are Custom Events stored?

I’m currently looking into if it is possible to take periodic backup of custom events.The idea is to dump the Custom Events to disk, then use commit them to a git repository. If someone breaks a custom event, we can then easily go back to an earlier version. I can read stored procedures and such from the database as SQL files, now I’d like to read out the events as well. But I do not know where to look (or if this is the best approach).

2948

2 years ago

woprhoweSidekick (Customer)

asked in Document Management (DocMan)

IFS EE presents "Save" dialog when clicking attached EDM document instead of viewing within window

Recently, our newly deployed workstations have been handling EDM files (attachments within IFS) differently than prior configurations. Is there a setting that defines what the IEE does when a user selects a linked document (i.e. a vendor invoice that have been uploaded to EDM and attached to the Posting Proposal). In the past this action would simply show a view of the actual document (PRF, JPG etc.), but now IFS EE triggers a “Save” dialog and will not let the user see within IEE (they must save the file then open it separately in the default viewer (depending on the file type).

1487

2 years ago

Christer KindvallSidekick (Customer)

asked in Upgrades & Updates

Support for Oracle 19c in IFSAPP 10

Hello Information in “IFS Applications 10 Supported Platforms” says that there are planned support for Oracle 19c in IFSAPP 10 UPD6 (and higher). Can an IFS person verify that it is reality, and still not a plan. IF still a plan when will the app10 be supported on Oracle 19c

8417

2 years ago

signilsSidekick

asked in Supply Chain

Position Part Flag

There is a flag under Master Part/Part screen in the Main tab called “Position Part”, it can be switched on and off. What does it do? I can’t find it in documentation. Using the cloud version. Thanks.

1182

2 years ago

TatRajatMSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to add a Custom Screen to the all debrief flow

I have created 8 debrief workflow which are created based on the base debrief flow depending on my task type. 1. Install task 2. Repair Task etc.Once I created the flow and did all the modifications. Later I need a screen( Network Details ) which will be common to all debrief flow. If I am adding the Network Details screen to base debrief flow, it's not reflecting to other created task flows.In this case how to proceed?1.Should I add the screen to base debrif and then delete all the task type debrif flow and create again the task type debrif flow?2. Or need to create individual screen for each task type flow?It will impact a lot if I do these both two.Is there any other way to do so?Please suggest

1812

2 years ago

hasithdeshanDo Gooder (Employee)

asked in Document Management (DocMan)

Can we add sharepoint documents to Document Revision?

The customer wants to direct his share-point documents to IFS application through an BIZAPI integration (using an XML file). Like we can attach oracle path/local documents by just giving the file path (eg: C:/IFS/PROD/PDM/ABCDE123.pdf) through an object property , is there any method we can use in this scenario to attach those share-point documents? If there’s no any way, what is the best approach we can give to the customer as a solution?

6879

2 years ago

angelodisiSidekick (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Purchase unit of measure vs stocking unit of measure

Hello,We have several parts that need to be ordered with one unit of measure on the PO but stocked and transacted with another unit of measure. example: We purchase wire by the foot but stock and transact it in meters.All BOM requirements and stock balances are in meters, but need the PO to be expressed in feet for the supplier to see when ordering.Is there a method to handle this automatically when issuing the purchase order? Thank you.

3802

2 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Do you know if there is a way to find the application messages that were sent beyond today or yesterday?

Hello IFS community, My only query is for "Application Messages"; I have been querying using Status date and Creation data, and I have only retrieved data from yesterday and today.I am attempting to locate all emails sent via custom events since July 28 or from today minus 5 or 6 days. For some reason I am receiving today or yesterday data nothing back 5 or 6 days.For more information, please refer to Screenshot. I am looking for information in those areas.Is there any suggestion or advice on how I might be able to archive my goal above? Do you know the name of the table in which this data is stored?

2291

2 years ago

ChristopheSidekick (Partner)

asked in Alliance

V15.4 oc on brower and version supported

Hello do you have a documentation on browser (Chrome/Edge/..) and version supported by V15.4 ?Could you give me also for MobileEdge what are the Ios and Android release supported ?Thanks a lot

631

2 years ago

Chris_PerkinsHero (Customer)

asked in Alliance

Why does the contract renewal process look for old contacts?

Hi, we are using V14.5 currently. We have had a few instances where when trying to renew a contract, it has failed with the message “The value of contact was not found in the database”. On investigation we found this is because it is looking for a contact that used to be used on the existing contract but was since deleted. To fix it we had to go into the DB and change the contact ID of this old contact, to one that is currently in use, which is not good practice.Why does the renewal process need to find an old contact that is no longer used on the contract? Is there any way to stop this behaviour? It seems strange when that contact is no longer used on the contract, why does it have to still exist and be associated to the same customer?Is this behaviour still the same for V15.4?ThanksChris

502

2 years ago

ChaynieDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS preview greyed out

As an IT at my company we have random users who cannot use the “preview” option because it is greyed out. No this is not due to multiple things being checked. Strangely enough on the same machine I can log in as an administrator, log into the same users IFS account and the preview button is magically available in the same screen. After searching for quite some time, I haven’t found an answer.For context, we use Bluebeam for our PDF viewer, however I don’t believe this is the issue as the problem persists even if I use edge or Adobe.

1673

2 years ago

MikeCHHero (Employee)

asked in Document Management (DocMan)

API for greating and attaching a document to an object?

Hi all,Which API do I have for greating and attaching a document to an object (in my example for an engineering part revision)? We need this for an interface via Boomi.I think it could be this premium integration API CreateAndImportDocument:Does anyone have any experience?Thanks, Mike

2934

2 years ago

AndreasIsengaardSidekick (Partner)

asked in Document Management (DocMan)

Invoke action CreateDocument and set FormatSize

Ok, I’ve looked around everywhere, but cannot see that it is possible to set FormatSize? Has this been left out or is it coming in some service release/update?

855

2 years ago

Githmi GamageHero (Employee)

asked in Alliance

HF version of an Astea Customer Database

Hi All,How to check the HF version of an Astea Customer Database?

632

2 years ago

Martin HulsenboomHero (Employee)

asked in Document Management (DocMan)

Dates in document macros

In IFS Cloud, I encountered a peculiar behavior of macro attributes of the type date.The system has been set up in such a way, that in documents connected to the object CompanyPerson the employee's date of birth can be shown (core attribute Company_Person.Date_Of_Birth). In the document, however, the date shown is the actual birth date minus 1. E.g. when the employee's date of birth is 1 January 1990, the date shown in the document is 31 December 1989.What could be the cause of this behavior and, more important, how can it be solved?Thanks in advance for your reactions.

31111

2 years ago

cjohnsonSuperhero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena permission grants My Onboarding

Hello, I am new to permission set/project grants in IFS Aurena. I have applied the basic Aurena grants, so my users can sign in without issue, however, I am having trouble granting them access to actual pages in Aurena. As an example, I would like to grant users access to My Onboarding, so they are able to see their current onboarding progress and any tasks they or the organization will be completing. I believe I granted the necessary projection and applied the permission set is already applied the user. However, when they login, they cannot see that module. Any guidance on how to complete this process would be greatly appreciated!

1421

2 years ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10

HiWe are wanting to install IFS MWO Service 10 on a Windows 2012 R2 Server to enable IFS Support to use for troubleshooting any issues we raise as well as use by our partners.We are currently having issues installing.Does anyone know if the app is compatible?RegardsShaun

921

2 years ago

maurycy.gawlikSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Refreshing Security Cache

Cześć,Szukam procedury, która odświeży zabezpieczenia z poziomu plsql. Niestety poniższy wpis dodaje lub edytuje wiersz w tabeli cache_management_tab.BEGIN CACHE_MANAGEMENT_API.Refresh_Cache('Security');END;

2353

2 years ago

YONI_LHSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO set Language from French to English

Hi everyone I have currently IFS MWO Maintenance set in French and I wish to swap to EnglishI can’t find the settingHere is my current version – it is connected with IFS Cloud 21R2 Help appreciatedThank you Yoni

2022

2 years ago

Kenosha NaickerDo Gooder (Partner)

asked in Contact Centre (CE)

Historical Reporting - Inbound and Email - Service Level Calculations

We know how to get the data into a report but how do we write customer calculations based on the data we have pulled from the global action sets and then manipulate it to form specific variables such as counts and percentages?An example would be: If a customer queue time is >1 and agent active time for the specific call = 0 (or Null) then add one to an int variable called “Abandoned”. We would then want to report on the above variable “Abandoned” and use it in further calculations to work out SLA.

861

2 years ago

XitIlshaSDo Gooder (Partner)

asked in Data Migration

Too many declaration error in migration job

i want to create a migration job using a method ,that method name define two times in a package.ex, Create_Purchase_Order method define in Purchase_Order_Api , one has 6 parameter and other one has more than 6 parameters .I'm using the method with 6 parameters, but when i try to execute the migration job getting following errors, any idea how to use these type of method in migration jobs?attached images.

1154

2 years ago

jamiewhiteSidekick (Customer)

asked in Products (Manufacturing, Products, Engineering)

Operation Block - Compress Operations?

Hi, can any explain what the check box ‘Compress Operations’ does when scheduling operations using operation block below? regardsJamie

1592

2 years ago

Chris_PerkinsHero (Customer)

asked in Alliance

Alliance V15.4 - Home page set up

In V14.5 we can add almost any module easily, to the home page and we use that to monitor things like when the status is a certain level for Service Orders or Quotations and so on.I can move them around and re-size them and set if they show in one column or two or three.In V15 the items I had already added to V14 were imported across into the Employee Portal but not to the Web Portal. Also, in the Employee portal I cannot change how many columns they will show in. So my questions are:Can we set up the home page in V15 web Portal, similar to what was in V14 employee portal? I can see standard widgets only but have not found how to add modules. In V15 Employee Portal, how do we set how many columns to be used? Each time I log in, I notice that the modules set on the home page get smaller (less long) and I have to manually pull them down again (or change the number of columns) but if I forget to do that, they eventually just show a header and I cannot see the data any more. How can I ge

1482

2 years ago

ludovic.rougeanHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Creating a read only attribute in a custom logical unit referring to another custom logical unit

Hi,I don’t understand what’s going wrong. I’m just trying to create a simple Read only attribute that fetch a column from another custom logical unit: I tried using v.CF$_UO2F with the LRN_U_O2_CLV which is the normal way, but that sends me an error saying view table is not existingand that is not logical as I can actually see this table from the SQL Query Tool and perform the exact same query… If I also try to fetch this data in an event with CURSOR, that does not work either …CURSOR Get_CountryCode (uo_ VARCHAR2) IS SELECT k.CF$_COUNTRY2 FROM IFSAPP.lrn_u_o2_clv k WHERE k.CF$_UO2 = uo_;

6126

2 years ago

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