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Document Management - Create New Document just hangs

  • July 14, 2023
  • 2 replies
  • 57 views

COBLOD
Do Gooder (Customer)
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  • Do Gooder (Customer)
  • 8 replies

Afternoon all,

Creating new documents has suddenly stop working for us - I’m told it was working fine yesterday but today any attempt to create and attach a new document all system areas just hangs (below)

 

If I hover over the Stop button I can see this:

Very strange - our Test environment works fine still.

Does anyone know which Middleware Service this might be, or Batch Queue in IFS itself, that I can give a kick to solve this ?

Apps9 by the way.

Regards,

Liam

Best answer by COBLOD

This is now resolved - we restarted our DB and MW servers over the weekend (unable to do so during the week) and this fixed Doc Management.

 

2 replies

COBLOD
Do Gooder (Customer)
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  • Author
  • Do Gooder (Customer)
  • 8 replies
  • Answer
  • July 17, 2023

This is now resolved - we restarted our DB and MW servers over the weekend (unable to do so during the week) and this fixed Doc Management.

 


Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2903 replies
  • August 12, 2023

Thanks for reporting back here.