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Hi,  I have add a new country in IFS Aurena because I would like to use it in the assistant “Quick Register Customer”. Why can’t I select the new country in “Quick Register Customer”? Is there some update I have to do first?  

Hi All,We are trying to upload the credit card transactions using External file upload.       As of now the credit card statement does not have the credit card number and only the name. In order to overcome this, we have entered a IF_ELSE conditions for the system to pick up the card number according to the name.With the current setup the system is accepting uploading of transactions when there is only one condition for CARD_NO                 We need to have multiple number of conditions for the CARD_NO field to accommodate to include all the cardholder’s names and numbers. This is required since the credit card statement will be common one for all the company credit card owners. A Sample of how the conditions will look like is below.              When there is more than one condition IF_ELSE condition the system is not accepting the transactions from external file upload even the one which it accepted before. Please let me know on how to overcome this issue. Best Regards,Dharshan.

Hi all,I’m running ifs-cloud-23.1.6-penyzy3-3.5.0I’m trying to import the data from CUSTOMER_INFO_ADDRESS but the CREATE_TABLE_FROM_FILE job is splitting the ADDRESS field like so:ADDRESS=4291 5th Ave ES6V 7V6 - Prince AlbertSaskatchewanCA - CANADA In Excel export it looks like this:4291 5th Ave ES6V 7V6 - Prince AlbertSaskatchewanCA - CANADA How do I keep the information in the same record?I’m assuming it’s processing a Hidden Tab from Excel .csv file Thanks,Rob

We can transfer all Fixed assets balance and accumulated Depreciation balance from one company to another.

Hello All, A customer is asking the following:“I have a Purchase Order that was partially received, where on the Purchase Order can I see the “Remaining Quantity” that is to be received from the vendor?” The only solution I have found is the “Purchase Receipts History” window and the “Receipts” window shows how many were originally ordered and how many were already received. With some basic math I can figure out many are remaining to be received. This seems like basic functionality to view the “Remaining Quantity” on a Purchase Order. Am I missing something?Note: Cloud EnvironmentThank you,Alex 

Hi All,When we are performing currency revaluation process, two vouchers will be created. For example, when we run the currency revaluation on 31/10/2023 , reversal voucher will be created on 31/10/31 and new voucher will be created to 1/11/2023. This is for the month end transactions. How it will be like when we run the currency revaluation at year end. Does the system has new voucher for new financial year? What will be the impact of currency revaluation for the new financial year. 

Lobby Element header titles are cut off and not word wrapping. How do you enable word wrapping for titles?   

I am having some trouble setting up the environment where I can carry forward PTO future dated.  In the absence limit year I have set up the PTO Balance type limit and the PTO carry forward Balance limit for 2023.  However when I attempt to test by inserting absences for the 2023 year the remaining balance does not carry forward to the 2024 year.  I would like to be able to set a PTO balance of 80 hours for the 2023 year and insert 60 hours of absence to see if the remaining balance will add to the carry over when I attempt to enter absences in the 2024 year.  Does anyone know if I am able to set up carry forward for the future and see the balances or does the carry forward only apply to the previous year?

Dear Community,We had to update the IFS application with a new database connection details.So we deleted the instance using installer and the created a new instance.After creating the new instance i just noticed that the inventory.xml file doesn’t contain record of middleware mws and http oracle homes.I think I need to execute  below scripts to attach Oracle Homes.\\<IFS_HOME>\mw_home\mws\oui\bin\attachHome.cmd\\<IFS_HOME>\mw_home\http\oui\bin\attachHome.cmd Would it be possible to know whether it is normal to not to create those records in inventory.xml when creating a new instance from installer.Do we need to run the scripts to create those missing lines of the inventory.xml after each new instance creation.We would highly appreciate your comments on this.Thank you in Advance. 

I am trying to put together a data source where the column count only shows me results greater than 1. How can I do this?

Community, Can IFS handle below scenario? A puchased package parts, on purchase order line, enter only the top package part no, then system will auto fill all the children parts into the purchase order line orsystem will take care all the children parts as what it does for Sales Package Part? Thank you.

Hello everyone,I created a Toggle Button within an entity called “ManufPartAttribute” and another Toggle Button in another entity called “ShopOrd”. So now I want both to be in sync.  In other words, when the first Toggle Button is active the second one moved to active status also and visa versa. We use IFS Cloud.Is there any way to do this?Regards,

Hi, I have a standard page Posting Control Details with control types. I created new control type in database 'CMEE1':  The problem is that when creating a new record, the list of values is not available: If I turn on the page designer, the list of values for this column is available:  Why is the list of values for this column not available in the standard view (when the page designer is closed)?

How can I update the default (*) routing from a set of alternates?   For example, I have a new machine which is now the preferred manufacturing route.  The old machine is still in use and is a valid routing, so I won’t retire this routing and up rev.  I’ll create an alternate routing for the new machine at the current rev, but I want to make this my default.   Using IFS V9

Hi,I would like to run this use case : 1/ Create a prospect (a person)2/ Create a Customer (not active)3/ Create a Quote Contract4/ Add New OOS (Installed item) to the contract5/ Send the quote to the customer for Validation.Is it possible to define a contract quotation as an opportunity  ? (or opportunity are only for sales order)A sale or installation is not needed, because, the installed item is already on the customer site.The customer only want a contract quotation to change his current service provider to a new one who will manage the maintenance for installed items. Thanks and regards antony

Is it possible to remove time from date parameters?I see the ability to change this in System Parameters/Event Management. Would this take out the time from our dates if I changed it here? We do not want to choose or see the time when selecting dates. 

Hello, everyone!Is anyone familiar with IFS Cloud 21R2's digital signature feature in Document Management?I was trying the below steps to setup the digital signature.Created a new document using the above document class with the document number DS_<USERNAME>, where <USERNAME> will be the name of the IFS User. Added a new custom event action to the system defined event “DOCUMENT_APPROVED”. Added a Keystore with self-signed certificate  When approving the document, it created an application message with message function “DOCMAN_DIG_SIGN”The application message is keep failing even though the input data is passing properly.DOCMAN_DIG_SIGN.jsonThe history is getting updated in the document revision even though the signature has not been attached to the pdf.I hope somebody can give us a word of advice on this matter.@deshan.ekanayake @Mathias Dahl Your help is much appreciated.Thanks

HiI have a client who add a new tax code.  The tax code is not populating in the automatic tax proposal.  Is there a step that they are missing?Barbara

We had a power outage yesterday due to a storm.  We had to shut down all of our servers.  I just noticed that the Alliance process flow named ASTEA_CleanupLocks has not been running for a while.  I tried to restart it but received the following error message.I am seeing a large number of records in the ap_lock table.  Questions: Does this process flow clear old locks and should it always be enabled? Does this work with v15.4 SU2 Is there other methods of clearing old locks?

Hi all,I am able to login with IFSAPP user to the Report Designer.I have full permissions but can’t login there.Do I need any special permissions? 

This is on IFS cloud installation for 23R1main_config.json is as below.                "Linuxhost":  "10.1.1.11",                "Dns":  "8.8.8.8 10.1.2.4 10.1.2.5",                "MaxVMRebootWaitSecs":  1200,                "IFSCloudNamespace":  "xxxxxxxxxxxx",                "FirewallPorts": "",                "ManagementServerIP": "10.1.1.12",                "PodCidrRange": "192.168.0.0/16",                "LocalNetworkIpRange": "10.1.1.0/24",                "LoadBalancerPrivateIP":  ""After executing main.ps1, 5 pods for ifs-ingress are not available. That is when I issue, kubectl get pods -A, those are not available.Unavailable pods,linkerd-proxy-injector-linkerd-destination-linkerd-identity-ingress-ingress-nginx-defaultbackend-ingress-ingress-nginx-controllerThere are no errors at ifsremote\ifsroot\logs\main-script\Install-IfsIngress\Install-IfsIngress.logAlso no errors if I issue command .\main.ps1 or .\main.ps1  -resource  'INGRESS'Available pods areNAMESPACE     NAME        

Hi FSM experts, I’m facing an issue where I cannot update a record using an alias table. I’m using PERSON2 FSM alias table and when I try to update the mobile number field it is not saving the value, neither it gives any error messages. Appriciate any help Kind regards,Anupama Nagahawatta

Hi,Is there any possiblity to duplicate the exisiting dataset, will it copy al the resources, shift details, Rota Assigned to each field technicians.. Regards,Shiyaz

Community,Would like to know where to set up voucher type linked to AFP? AFP voucher type is already set up in the system. when submitting the AFP, the voucher type is just not showing up, nor in the drop down list. 

Hello,For specific advance invoices that come from our online store processing, we’d like that these invoices get automatically set to “PostedAuth”. Since this can be done by having those invoices print off automatically, I tried to create a workflow to grab the wanted invoice when one has been created via an event action, but whenever I attempt to call the Projection “CustomerOrderInvoiceHandling” with the call “CustomerOrderInvHead_PrintInvoice(NcfReference):ReportResultStruc” I get the following error ORA-00034: cannot ROLLBACK in current PL/SQL session ORA-06512: at "IFSAPP.CUSTOMER_ORDER_INV_HEAD_API", line 3139 ORA-00034: cannot SET SAVEPOINT in current PL/SQL session ORA-06512: at "IFSAPP.CUSTOMER_ORDER_INV_HEAD_API", line 2781 ORA-06512: at "IFSAPP.CUSTOMER_ORDER_INV_HEAD_API", line 3175 ORA-06512: at "IFSAPP.CUSTOMER_ORDER_INV_HEAD_API", line 3180 ORA-06512: at "IFSAPP.CUSTOMER_ORDER_FLOW_API", line 6610 ORA-06512: at "IFSAPP.CUSTOMER_ORDER_FLOW_API", line 2488 ORA-06512: at "