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Time Registration window giving an error after applying 23R1 SU8

  • January 10, 2024
  • 2 replies
  • 250 views

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One of the customers have reported that they are seeing the below attached error when navigating to the "My Time Registration" and "My Time Registration - Grid View" Screens. They have seen this issue after the SU8 was applied to the customer environment.

I spun up a new DEV Environment in the Build Place and I was able to recreate the above issue for the same customer. I believe this might be something to do with Metadata, because I could not find any invalids in the DB as well. Also I tried clearing the Projection Cache and Metadata cache in both the UsePlace Environment and the BuildPlace DEV Environment but I still get the issue.

Clear Projection Cache using
https://<ServerName>:<Port>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*
Clear Metadata Cache using
https://<ServerName>:<Port>/main/ifsapplications/web/server/clearmetadatacache

I have also tried adding some dummy data and deploying the projection again but still I get the error. I am not quite sure what else needs to be checked.  I have created a ticket with IFS as well.

The customer is currently on 23R1 SU8.
 

Best answer by smendis

Hi All,

From the feedback I got from IFS this bug would be fixed in SU10 Service Update.

Thank You

2 replies

L-PINTA
Do Gooder (Customer)
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  • Do Gooder (Customer)
  • February 7, 2024

One of the customers have reported that they are seeing the below attached error when navigating to the "My Time Registration" and "My Time Registration - Grid View" Screens. They have seen this issue after the SU8 was applied to the customer environment.

I spun up a new DEV Environment in the Build Place and I was able to recreate the above issue for the same customer. I believe this might be something to do with Metadata, because I could not find any invalids in the DB as well. Also I tried clearing the Projection Cache and Metadata cache in both the UsePlace Environment and the BuildPlace DEV Environment but I still get the issue.

Clear Projection Cache using
https://<ServerName>:<Port>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*
Clear Metadata Cache using
https://<ServerName>:<Port>/main/ifsapplications/web/server/clearmetadatacache

I have also tried adding some dummy data and deploying the projection again but still I get the error. I am not quite sure what else needs to be checked.  I have created a ticket with IFS as well.

The customer is currently on 23R1 SU8.
 

Did you figure it out? We have the exact same error :-(


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  • Author
  • Do Gooder (Partner)
  • Answer
  • February 7, 2024

Hi All,

From the feedback I got from IFS this bug would be fixed in SU10 Service Update.

Thank You