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We go live in a week or so.  Is there a way in service to define the starting ID for Service Requests and Request Work Tasks.  Right now the sequencing starts at one.  With the way oracle sorts IDs, this will become a problem when there are million plus IDs… i.e. the sort sequence will look like this: 1, 10, 100, 1000, 10000 then 2, 20, 200, 2000 20000 etc.  If there were a way to define the start value, we would like to know about.  I suspect it is not possible.   

in 25R2, While enabling Calendar for Object/Location in Recurring Service Program, checking for Calendar in Service Object, where can i add the Calendar in Service Object/Location

Hello all, When a Shop Floor Employee logs in, the user is automatically identified and logged in as that employee. Is there an option to log in as the employee’s default team instead of the individual employee in the Shop Floor Workbench?  Kind regards, Willem 

Hi, in earlier releases I was able to send an XML message to ‘int/soapgateway’. Via routing rules I could route this XML message to a PL/SQL function. Now I tried it again in 25R1 release and I always receive an errorCannot Create JSON Object: A JSONObject text must begin with '{' at 1 [character 2 line 1] Can it be that XML messages are no longer supported by soapgateway?

Hi All - please can someone help me with my self service\my personal information in Cloud 23R2.I have a dummy user/person/employee called director.This user has valid personal data (private contact information in this example - but there is also work contact info, related persons and documents) They also have a valid assignment with an access role assignedaccess role is configured as belowaccess roleThe company property fields include a valid YES record for the “SELFACCESS - Allow Access to Myself” property When logged on as this user, it is possible to create an absence request, my employment information screen, and my calendar works ok too. BUT - it is not possible to view the data in my personal information screen (nor the my personal information change screen)Please can someone help me to identify what is going wrong here?Edit - if I grant the director user HR Application Manager Access, the my personal information screen populates as expected.Many thanks in advanceDave 

In IFS Cloud 25R2, we are working with Service Requests and Request Work Tasks and have encountered an issue related to the Coordinator field.Currently, the system appears to require a Default Coordinator defined at the user level. If this is not set, we receive an error when generating the Invoice Preview.Our questions are: Where is the Coordinator officially defined and maintained for Service Requests / Request Work Tasks What is the recommended approach if we need to process a Service Request using a different Coordinator than the user’s default if we cannot specify a different other than the default? Any guidance or clarification on standard behavior vs recommended setup would be greatly appreciated.Thanks in advance!

 Hi Community,We are trying to enforce the use of Purchase Order Change Order at the Supplier/Site level.To achieve this, we have configured the Purchase Order Authorization Rule so that No Changes Are Allowed After Authorization.However, after a Purchase Order is authorized, its status moves to Released, and the system still allows us to Cancel the Purchase Order without any blocking message or re‑authorization requirement.Logically, with this configuration, the system should either prevent the cancellation or require re‑authorization.According to IFS.AI, cancellation should not be allowed with this setup, but in practice this restriction is not working. Has anyone faced this issue or knows if additional setup is required to enforce cancellation prevention or trigger re‑authorization?Thanks in advance!

Why is an on prem gateway necessary for the connection between ADLS Parquet datasets and the end user’s Power BI instance? 

Hi,I am trying to create an Object Connection Transformation(OCT) between Standard Task and Service Catalog. However, both objects do not seem to have any common key values, so I am unable to map them directly.Is there any way to create this Object Connection without customization or without adding new columns/extensions?If anyone has implemented a similar connection between these two objects, could you please suggest the recommended approach?Thanks in advance.

Hi IFS,How we can add a new PSO theme and select it here.  ThanksKM

Is there a scheduled task which we can set to calculate customer credit information analysis once a month or once a week?  

Hello,Today, our production team asked us to restore a tab on the Shop Order page that existed in IFS V8 but is no longer available in IFS Cloud 24R1.This tab was called “Operation Tools.”In IFS Cloud 24R1, we can still see the tools used by an operation by clicking the arrow (“v”) in the operation list on the Shop Order page.We are hosted on-premise, but we do not have a development license; we can only use IFS Cloud personalization.After spending a few hours investigating, I believe it is not possible to recreate the “Operation Tools” tab exactly as it existed in IFS V8 due to the data structure:1 shop order → N operations → N tools (one operation may have multiple tools).I have already created custom projections based on standard projections with custom entity associations (for example, to display comments in Inventory Part Availability Planning, which was a specific dev on IFS8 which i remade only using personalization tools), but the data relationships in that case were different.

Hello all, Hoping that the technical among you can help me get this SQL query into a lobby for me.The below works in a quick report but that relies on the user to run it, ideally I need this to be on the users lobby page when they log in so that they can see what might need to be actioned.selectINVENTORY_PART_IN_STOCK_UIV.part_no,INVENTORY_PART_IN_STOCK_UIV.contract,INVENTORY_PART_IN_STOCK_UIV.qty_onhand,INVENTORY_PART_IN_STOCK_UIV.qty_reserved,  INVENTORY_PART_IN_STOCK_UIV.expiration_date,INVENTORY_PART_IN_STOCK_UIV.expiration_date - INVENTORY_PART.min_durab_days_co_deliv as Last_Despatch_Date,INVENTORY_PART_IN_STOCK_UIV.lot_batch_no,INVENTORY_PART_IN_STOCK_UIV.location_nofrom INVENTORY_PART_IN_STOCK_UIV, INVENTORY_PARTwhereINVENTORY_PART_IN_STOCK_UIV.part_no = inventory_part.part_no andINVENTORY_PART_IN_STOCK_UIV.contract = 'RAL' andINVENTORY_PART_IN_STOCK_UIV.qty_onhand >0 andINVENTORY_PART_IN_STOCK_UIV.expiration_date is not null and(INVENTORY_PART_IN_STOCK_UIV.expiration_date -

Hi All, in 25.2.2 I’m trying to use the Scan Delivery Note functionality.https://docs.ifs.com/ifsclouddocs/25r2/lang/en/?openpage=https://docs.ifs.com/ifsclouddocs/25r2/lang/en/Receipt/AboutScanDeliveryNote.htmIt all goes well until I try to finish the process when I get the error message that DOC_CLASS is mandatory. There is no field to set Doc_Class. I also looked into Document Default Values / Object Properties / System Params looking for a  way to define a default doc_class for the scan delivery note functionality.​@Mathias Dahl do you have hints on this? Could this be a bug?Below are the steps to reproduce this:Step 1 - attach a PDF - delivery note - there is no field for DOC_CLASS that can be filled Step2 - The data is read correctly from the PDF: Step3 - Finish - error message:error comes from below projection call:projection/v1/ScanDeliveryNote.svc/CreateAndConnectDocPayload:LuName: "ExtDispatchAdvice"KeyRef: "DELNOTE_NO=test^MESSAGE_ID=737^"PL/SQL function:Scan_Delivery_Note_S

HiWe’ve just upgraded from 23R2 to 25R1 and I wanted to double-check which version of IFS Studio 18 I should start using.  The Studio download pages all seem to want to download a 25R2 version.Can I still get IFS Developer Studio 18 (v25.1.0691) which appears to be the last 25R1 version or is it ok to update to the 25R2 version even though we don’t need to account for the new EBR requirements?My current version is 24.1.0093.  If I select ‘check for updates’ what version will it update to or should I be downloading and re-installing?Any guidance much appreciated!mmck 

HiI am trying to access the below URL but I receive a network error. Can someone help on this asap?  

I am facing errors while testing connections in SSIS during the Power BI infrastructure setup in Azure for self-hosted BI. It shows empty once the test connection is completed. 

IFS Cloud 25R1Description: While attempting to add or enable CUSTOM fields on the Receive Shop Order Manually view in IFS Cloud, we encountered a limitation related to the view type. The issue occurs because this view is implemented as a Dialog. As far as we understand, Dialog and Assistant type views currently do not support adding CUSTOM functions. In IFS Applications 10, it was possible to add CUSTOM fields for this process because the functionality was available in a separate, standard window rather than a popup (Dialog or Assistant). Due to this change in the UI architecture in IFS Cloud, it appears that similar CUSTOMizations cannot be implemented in the same way as before. Question: Is there any recommended workaround or alternative approach to implement CUSTOM fields or logic for Dialog or Assistant views in IFS Cloud? 

The following URL states: [Any action an Administrator performs within IAM can be recorded for auditing purposes.]https://docs.ifs.com/techdocs/24r2/030_administration/010_security/040_iam_settings/080_authentication_auditing/030_auditing_events/We need to explain AdminEvents logs to customers, but there is no clear explanation.Customers cannot understand AdminEvents logs.[Confirmation Point 1]Does “Administrator” refer to a specific account in the Users function?Example: IFSADMIN[Confirmation Point 2]Does “Administrator” refer to an account possessing the permissionset: FND_ADMIN in the Users function?[Confirmation Point 3]Does the AdminEvents log record information identifying the executing account?Best Regards.

Does anyone have any recommendations on brands/models of wireless scan guns for the warehouse? We will be running IFS Cloud.

We have a number of Work Task Templates that we have built up in Apps 10.  We recently started having the Asset Management techs using Tech Portal start creating their own work in certain situations.We informed them to utilize these Work Task Templates, specifically because it included the Work Task Steps.  However, when creating new work from the New Work button within the Maintenance Engineer lobby under the equipment section, then adding the Work Task Template.  The resulting work task does not contain any work task steps.Using the same work task templates, and objects, we can create new work from the back-office side of things and it all works exactly as expected.

Is there a more efficient method for creating Absence Limits, or can we establish recurring limits annually? Exploring alternate options to streamline this process and save time. Currently, we generate limits for each employee based on identified Absence Type IDs.

Hi,While working in IFS Applications 10, I am encountering the following error when I try to release a customer order with the following configuration:Schedule type: Call-OffLine type: FIR (Demand type = Delivery Authorized)Generated status: Release ExceptionError message: Error when removing order line, msg=ORA-20124: Error.NULLVALUE: The field [AUTHORIZE_CODE] is mandatory for the customer order and requires a value.The client has the Customer Order Creation setting in Customer Schedule Agreement Parts set to “Create On Demand”; however, IFS is not creating new orders as expected.As a test, I generated a customer order before releasing the program, but the error persists.Thank you in advance for any help.

IFS Cloud 25R1In dialog screens within the system, it is currently not possible to add additional filter fields or search columns. For example, in the Shop Order view, when adding a part that should be produced, users can use the Find function. After selecting this option, the Part dialog window appears. In this window, it is only possible to search using two columns: Part No and Description.  However, this dialog does not include other important fields that are available in views such as Inventory Part or Inventory Part in Stock, for example Planner Buyer or Production Line. As a result, users cannot filter or search parts using these additional attributes directly in the dialog window. The Favorites functionality was considered as a possible workaround, but it does not solve the issue. Favorites allow users to store only specific individual parts_no, without the possibility to categorize or group them. In practice, one user may be responsible for multiple production departments and n

Hello all,  At the moment of validation of scan order quotation, I got this error and could not go to finish the process. Does anyone has an idea about it please?