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Hello - I have a customer that is using the Quick Customer Order Registration assistant. When they try to use the “Add From Order” to copy the lines from an existing customer order, change the quantities the lines are not copied over.    

We encounter an issue when we enter a customer check for a customer who is set up as “other payer” for multiple customers. We can go in and match the invoices, but once we hit finish, it only matches those invoices that match the Payer Identity and puts the other payment “On account. We then have to go in and perform an offset to apply the payment on account to the invoice. In App 9, this wasn't an issue, and it would match all the selected invoices.Are we missing a step or any required basic data set up?Any insight would be appreciated.    

We would like to run a month long campaign for all customers aside from a few national accounts that already receive discounts on the campaign items.  What is the best way to go about this?  I have selected the “include all customers” toggle to get the campaign applied to everyone but I’d like to be able to exclude these two customers.  We are running IFS Cloud 23R2 if it matters.

I am new to page design.  I have figured out how to remove things that I don’t want certain users to see, saved and published them as new contexts.  What I cannot figure out is how to assign those contexts to a user or user group.  The Test context is not showing any changes for the user when they log in.  

Hi, With the rental management process, it is possible to manage the rental of a tool from a Supplier directly from a Work Task : start rental, end rental...Is it possible to manage this kind of rental from MWO Service App ?I cannot find these actions on the work assignment pushed to the mobile device.If this functionality is not available on MWO app, is it part of the roadmap to add it ?Kind regards,Lénaïc

Hi,HSBC requires an SUN (Bacs Service User Number) so that it comes out in the ISO20022 Bacs xml file.It should come out in the <Dbtr> Section as the <Id>. Where in IFS do we enter this data?<Dbtr><Nm>The Company Ltd</Nm><Id><OrgId><Othr><Id>123456</Id></Othr></OrgId></Id></Dbtr> Thanks for any help.Cheers,Graham

I’m looking for a way to track deployments of equipment, but I don’t really want a fully blown asset manager.In IFS assyst, I want to connect a contact user (Customer) to an Item  in order to be able to find all item connected to a customer and the other way around, all customers connected to this item. I would also require a date field and a status field. A field to record the number of items connected would be useful as well.I’m currently using assyst 11.3.7 but happy to upgrade if that help.Does any have any ideas on how I could do thisThanks 

Is it possible to undo a delivery for a customer order in cloud?

We purchase labels on a spool of 25,000.   Our supplier always adds an additional 500 labels (for good measure) to every spool but does not invoice us for these extra units.  When receiving in the spools, is there a way to automatically “count-in” the additional 500 units so that the quantity on our handling units reflects what is actually on the spools?  We don’t want to increase the quantity on our PO’s because we aren’t being invoiced for that full amount.  We’ve considered using the inventory conversion factor and updating it to 1.02 but our finance department is worried about UOM conversions/reports/accounting entries as well as audits.   

We are currently working on upgrading to 23.2.6 (remote deployment).  The middle tier server image files are no longer showing under “manage deployments” in the LE build place.  Our current application version 23.2.0 is running on OVA 2.0.1, but I’m pretty sure I saw that new SUs were running a newer middle tier version before we lost access to the dropdown list previously showing under manage deployments.  The bootstrap and binary downloads are still there, but the OVA dropdown seems to have been replaced by Oracle version package downloads.  Any idea where they went? 

Good day.  I just want more information re the EMPPAYBSOC  Property Code; what is it used for?  Many thanks.  Anya

Hello,its possible create custom menu, where field “Menu text” include variable from row in table where i call context menu.Something like this for example Click down {&ITEM_NO}Thanks guys  

Hi All,We have noticed different errors in Print Jobs (Print Queue) and could see them in log file as well.Error: The handle is invalidError: Settings to access printer '\\hhc04\chair cell' are not valid.Error: Object reference not set to an instance of an object.Error: The system cannot find the file specified And I noticed some errors given printers to complete the print job successfully for the same user and for the same report.But sometimes it will remain in ‘Remote Waiting’.I have checked the ifs-printagent-config.xml file and Physical printers that are mapped with Logicalprinters are available.I really appreciate your valuable opinions to fix this.Thank you in advance.

Hello Community, I completed the IFS TAS installation using F1 documentation.Frankly, I didn't understand the Redirect URI part at all. But I guess it is caused by Redirect URI.touch apps server something went wrong! tas downloads - no item available.Ps: If anyone can help me with my installation; I can share it on a remote connection. Best Regards

Hello, We are using Cloud 23.1.8 and wondering if anyone has moved the Attachment section to a different place on the page.  Is that possible?  We have moved many other things around in Page Design but haven’t been able to figure out if that is something that can be done.  

My customer is using MWO Maint App with Apps10. They are using a tablet and on this Tablet IFS is installed. It is possible to link a IFS Client URL in Mobile Intergration and when klicking on it in mWO , the specific mask will open in IFS? 

Hi guys,I am trying to update the credit limit on screen Customer with a sql event and get the following error message: ORA-20115 - The "Customer Info" has already been removed by another user. Can anybody help?How can I avoid it?

Hello, does anyone know what is the difference between Activity and Activity type for Colour Activities in PSO? As far as I’ve seen in the Legend, there are exactly the same colors for both of them. The only difference is for Default, which I don’t know when it is used.Legend:Thank you very much! Best regards,Iulia

Hi,I want to use the Link to View Document URL as a field in a report,  but when I copy, it does not include the record parameter values. When I use Send Links by Email option  and copy the URL to View Document it has the record parameter values.  Is this a known bug or is there any workaround to use? Customer is in 23R2 Thanks in Advance.

Hello everyone,We are considering internally to have a free text field as documentation on the ticket in AssystWeb, which must be filled in before the ticket is completed.Is it possible to create such a mandatory field that does not interfere with the workflow or actions on the ticket except for the Done action? Kind Regards!Jeremias

Hej hej!Has someone of you implemented the time selection with 15min steps (00, 15, 30, 45) instead of choosing minutes?Our engineers are booking and charging in 15min steps and therefore it would be good to have it in place accordingly Thanks for your input guys!

Hi,Can I please know the purpose of using Alternative Estimated Life for depreciation. Thank You,L.K

We are wanting some of our Administrators to have access to and amend the Time Registration - Time Cards for the Engineers they are responsible for. This is to enable them to enter Holiday, Sickness and Overtime on Engineers behalf. How do I set this up to enable them to see and update Time Registration for selected Persons in Apps 10? Thanks, 

How can I use Data Migration type MIGRATE_SOURCE_DATA to modify custom LU? I can add new records but I can’t Modify. I import data from a generic table into a Custom LU and I need help setting up a job to modify data. Key fields in generic table are highlighted below.Thank you,   

I posted this question before but the conversation has gone stale so I’m posting it again..  Can we do “search in context” in IFS Aurena (cloud) on the IPAP screen like we can in IEE?The reply that I got was not on the IPAP screen but another one, if you post screenshots please verify that we can sort and filter on the IPAP screen. I know that search in context is available elsewhere.