Solved

11556 Topics

ronhuHero (Customer)

Error when doing Supplier Invoice_Posting M93 control type C31

Hi, team, do you know how to fix below error? where is the basic data for fixing this? please see the screenshots attached. Thank you.

10377

1 year ago

BjonesSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error message when creating a custom reference field

Apps 10 - Creating a simple custom reference field and received this error message: Can someone explain to me what this is telling me exactly, and how to correct the problem?

1282

1 year ago

dsouza7Do Gooder (Customer)

asked in assyst General

How can I create a login that works for both AssystNet and AssystWeb?

My company has agents with Assyst User credentials that also need to be able to log into the Contact User service portal to submit tickets to other departments if needed.Example: Building maintenance agents handle maintenance tickets but also need to be able to submit IT support tickets to the IT helpdesk in their own name.Is there a way to have a single login that works as both a Contact User and an Assyst User? I have tried Aliasing and setting equivalent users, as well as poring over privilege settings and can find nothing.

1714

1 year ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Task demand deletion gives error--MWO transferred

A task is transferred to MWO & I need to delete it. I cancelled the assignment but still the task stays as “Transferred to mobile” as Yes due to which I am unable to delete the demand in the task. Any idea how can I make it to N so that I can delete the demand in task?

461

1 year ago

MFongSidekick (Customer)

asked in Alliance

T&M Contract to prompt for PO Number?

Hi Wondering if it is possible to configure a specific customer contract to require a PO# in the billing field before work can be done or the ticket assigned to an agent? We have some customers who require a PO for each SV ticket and sometimes our office team forget to request before they send a technician to site. Then we cannot charge the hours until the customer PO is provided and often slows the invoice several weeks.

694

1 year ago

Charlotta CDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

HTM V4 Scandinavia - adjusting default travel time when route includes a ferry

Hi! Is it posible to adjust the default travel time for when the planned route contains a ferry? We have a lot of coastal islands and a few of them ar reached by ferry, however, the ferry has many departures and only takes a few minutes. The defaut travel time seems to have a markup of one hour each way when in reality the travel only takes about 20 minutes with maximal waiting time for the ferry. We are using HTM V4 Scandinavia Thanks in advance

341

1 year ago

robinschHero (Customer)

asked in Alliance

Emaillistener Whitelist option

Hi,There is an option in global.xml for whitelisting on MaillistenerI cannot find a correct explanation how this whitelisting work for email listener, only that it“Enables incoming email messages from the list of email addresses defined in the Astea Alliance database.” My expectation is:If a email is send with a structured API Request without using Mail body login with a from Email address that is NOT in Astea Alliance database, the request will refused for processing.But my above expectation above about whitelisting is not how it actually works.Even if a structured API Request without using Mail body login is send by a from email address that is not in Astea Alliance database the Request is still processed.Can someone explain how this whitelist option works.Why we don’t want to use Mail body login is because we don’t want to create a new bu login for every customer that using the email listener and also we don’t want to give every customer the same login of course. Thanks,Robin

1013

1 year ago

Maja StanislawskaSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Light Cleanup very slow when Materialized View refresh is running - how to fix it?

Hi,IFS developed a workaround for us to improve performance to display large amounts of data by using Materialized View (MV). The MV refresh job runs every hour to keep the data reasonably fresh for users.The Light Cleanup job should run every 10 min. It normally takes around 3-4 seconds but when the MV refresh background job is running, the Light Cleanup is taking about 30 min. - a major change. Do we have someone here who could explain why the Light Cleanup execution would increase so dramatically? What can we do to mitigate it?Sometimes, the MV refresh also gets killed by the Light Cleanup. A similar case is in this useful thread:For clarity, we have Managed Cloud Services with Apps 10, so not much access to the DB. Our case with Platinum Support is not moving fast enough and consulting is prioritizing other topics at the moment, hence my question in the Community.

1322

1 year ago

HashmitSidekick (Partner)

asked in Assets (Asset Management)

The date interval cannot be smaller than plan hours

Hi everyone, getting this error on a recurring basis on the PM actions condition tab, while modifying the start value. and in another case while changing the status of the work task. any suggestion please.

622

1 year ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Measurements for Object won't record new reading values

Hi!Recently we uncovered that an user was adding new reading values for an object into Measurements for Object window, and all the readings inputed were not being recorded, as seen below:Measurement Type as Preliminary Reading Even using the Manage Preliminary Reading option I can’t make the Measurement Type change into Recorded Reading.Does anyone had the same problem before or have any idea how to solve it?Thank you!

3054

1 year ago

LashiniCDo Gooder (Partner)

asked in Finance (Financials)

E Invoice XML tag

Hi, Would anyone know what fields in IFS corresponds to the below XML tags in E invoice?RowAccountDimensionTextAccountDimensionText Thanks in Advance

2474

1 year ago

AbdulHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Lobby Page with Standard filters

Hello Everyone, Is there any way how to use Lobby parameters with standard filters like >, <>,<, etc.

1322

1 year ago

NuwanthikaSidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

Reject vs cancel status of Absence Requests

Hi All, What’s the difference between “Reject” and “Cancel” status when it come to Absence Requests? Regards,Nuwanthika

3532

1 year ago

chrisplantSidekick (Customer)

asked in Products (Manufacturing, Products, Engineering)

Restrictive Shop Order Pick List

When you create a shop order pick list it adds all reserved parts onto it. Is there a way to be more selective about which lines are include? (We don’t want to pick the entire shop order immediately) TIA, Chris.

993

1 year ago

Sugandi NadeeshikaHero (Partner)

asked in Finance (Financials)

ISO20022 - Customer pre-authorized payment (PAP)

Hello,Can someone help me with the below question please? We need to generate an ISO20022 Pre-Authorized payment file for Customers. Based on the guidelines received from the bank, this file needs to be in the format of “WIFT ISO 20022 pain.008.001.02”.However, I have noticed that IFS Application has only below listed file formats available, and nothing representing “WIFT ISO 20022 pain.008.001.02”. Has anyone implemented ISO20022 Pre-Authorized payment using the standard IFS application? If so, could you please share more details?Thank You!Best RegardsSugandi

2819

1 year ago

ERPDMORENASidekick (Customer)

asked in Document Management (DocMan)

Download document unavailable with service user

Dear IFS Community,To set up an interface we need to download the documents associated with a business object.No problem to do this with an End User , however, when we try to download a document with a Service User (user type = Service User) it does not work.Here is the message displayed :{"error":{"code":"ODATA_PROVIDER_ERROR","message":"An internal server error occurred. Contact administrator.","details":[{"code":"PROJECTION_IMPL_EXCEPTION","message":"Error when reading the file: You do not have view access to download this document."}]}}'The service user has all the accesses, like the end user with whom everything was ok.Did somebody have you ever seen this problem?

1875

1 year ago

arebbeadleHero (Customer)

asked in Products (Manufacturing, Products, Engineering)

What permission is needed to print custom fields in an Operation Crystal Report?

What permission is needed to print custom fields in an Operation Crystal Report? We have multiple operational reports printing using Crystal reports but we cannot print custom data fields. If the report view has joins to _TAB sources, all fields will print through Crystal. IF we change a join source to _CFV because we have custom data to print, nothing prints or is visible. The data is visible in the report view but not in Crystal. It is visible using the Crystal report editor but when run from Order reports the data is not visible, blank.Is there a permission that needs granted?

1576

1 year ago

jdohertySidekick (Customer)

asked in Assets (Asset Management)

Work Task Costs

Can anyone tell me how the Costs are calculated on a Work Task? It is zero for some Work Tasks in my IFS when it should not be (see attached). It is only occurring on Cost Type “Personnel” The employees it is happening with have the required privileges. I have tried to debug it but I can’t see where the calculation is made. I am on Apps10.

1943

1 year ago

JacJLDo Gooder (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

Error using Custom Dimension LoV

Hello, I am currently trying to set up a ‘Custom Dimension LoV’ from a Dimension I have created. When I go to publish I am presented with the following error: I am unable to find anything on why this is happening, any help is appreciated!

1432

1 year ago

sudennSidekick (Partner)

asked in Upgrades & Updates

Print problem in IFS APP 7.5

Hello, ich have a customer who uses IFS App 7.5 to print reports. Everything worked fine until the user received a new computer running on Windows 11.When a report from IFS is printed following error appears:Error encountered loading library RDWI15.DLL.The printer ist installed correctly and office documents can be printed normal.Did someone face the same problem?BTW all priviliges are set correctly.Best regards Kai

1663

1 year ago

cjohnsonSuperhero (Customer)

asked in Assets (Asset Management)

Mark PM line as not generatable

I have a cancelled PM line that is still showing in my maintenance plan. When I try to delete it, the error messages states it should be marked as not generatable. However, I cannot do that, as the line is cancelled. Is there any way to remove/clear this?

688

1 year ago

MounikaSidekick (Partner)

asked in Supply Chain

Error "TRANS_ERROR:Failed transforming report data" while printing Purchase Order report

Hi,In the screen Purchase Order, when we try to print the report using the RMB “Print Order Work Copy...”, we are getting the below error:Below is from “View Detail”:Server error messages:26fcfcbf-5c43-4055-a309-a72ea341b373Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method PrintReport/ReportFormatRequest ---> Ifs.Fnd.FndServerFaultException: GENREPORTIO:Could not generate report: 'TRANS_ERROR:Failed transforming report data : 'javax.xml.transform.TransformerException: com.sun.org.apache.xml.internal.utils.WrappedRuntimeException: The element type "ORDER" must be terminated by the matching end-tag "</ORDER>".'' at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions) at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndManualDecisionCollection decisions) at Ifs.Fnd.AccessProvi

5531

1 year ago

HDZRISHABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can't see resource shift on dispatch console

We assigned shift to resource but it doesn't show in dispatch console .

764

1 year ago

HDZRISHABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Recurring shift pattern for resource

We want that in calendar technician should be visible 14 days as working and 14 days as on break for each month for the whole year. How this can be achieved.

1223

1 year ago

BPC2710Do Gooder (Customer)

asked in Upgrades & Updates

IFS Apps 10 to IFSCloud EDI 850 Setup

Hello all.We are upgrading from IFS10 to IFSCloud. Currently we receive EDI 850 (inbound customer orders). I am trying to test/verify set up in the new Cloud environment. The issue with my 850 Routing Rules and Destination Address selection.Current Setup in IFS10 below IFSCloud. Not able to select same Destination Addresses as above (not available ) Not sure what needs to happen or what changed. Any help would be appreciated. Thank you.

2352

1 year ago

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