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If you attach a document to (for eg) a work order you have the option to download the same clicking on a small download icon.If you attach a media item there seem to be no option to directly download the media file. Is this the expected behaivor or is this controlled by a permission or something similar? 

Hi, We have Scheduled Process flow(s), when Flow is triggert there are about around 1000 records.We see that not all records are processed. If we trigger te flow again then it will not process all records. Even if i schedule every 5 or 10 min. not all records al processed. Sometimes 0 records are processd even if there are records found. Is this a default behavior? Or is there an setting to set.  Thanks,Robin

Hello Team,I encountered an issue with a newly created non-supplier payment in the Tax Clearance Analysis window. When attempting to make the payment using the Mixed Payment window, the payment does not appear when utilizing the 'Open Planned Non Supplier Payments' option or selecting from the Non-Supplier Payment ID in the line.Upon further investigation, I observed that this problem occurs specifically when the company is created using the STD-UK template but not when using the STD template.I would appreciate your guidance on how to address and overcome this issue.Best Regards,

When a user is trying to delete time reporting hours on his time card  in LIVE environment it shows an error as “It is not possible to add value for Report Code as it is not defined as a resource criteria”  However, when he tries to delete time reporting entry in Test Environment, it prompts an error as “It is not possible to add value for Employee Category as it is not defined as a resource criteria”  User is in Aurena UPD10 (both Live and Test). Is this a bug in the application or basic data setup missing? Please advise. 

Hi,Is there a way of receiving by-products automatically to a different location other than the Shop Order’s proposed location?We have tried to implement a custom event to move the by-products to their default floor stock location after they’re received, but unfortunately getting this error: “ORA-20105: Transaction.OVERLOAD”, when trying to use Inventory_Part_In_Stock_API.Move_Part, since there are two procedures with the same name.Is anyone able to suggest another API method which I could use for this, or better yet, a solution which can be achieved with standard functionality?I am considering having putaway zones set up, and having the event perform putaway instead.Thanks!

Hi All,I am wandering whether Non-Supplier Payments are supported with ISO20022 file format in App 10 or Cloud?ThanksGayan

For some reason in our non-prod environment, the integration schedules stopped running two days ago and the next run date was set to be 2 days in the future.  We have also seen this happen following a shutdown/restart of the server after maintenance.  Is there a way to adjust these manually?  There is no adjustment in the configuration screens nor does restarting the Monitor Service does fix the issue.  

Dear all, Is it possible to cancel multiple customer invoices at the same time?I don’t see any command available in “Sales > Invoicing > Customer Invoices” when I select multiple customer invoices at the preliminary statusThanks in advance for your time, Laura

We have several parts that need to be ordered with one unit of measure on the PO but stocked and transacted with another unit of measure. example: We purchase chemicals in 100litre totes but the stock manufacturing uses in 1 litre units.is it possible and if so how to set this up so that we can order the purchase part as 1*1000litre part but then receive it into a site as 1000*1litre parts?

Hi,Is it possible to set a minimum amount for an authorizer assigning rule, which means only an invoice amount exceeds the minimum amount is needed to be approved.Thanks. 

Dear all ,We have an issue relating to PO authorisation.Authorisation rule has not been fetched .  Authorisation limit per project is entered as 0 ,which might have caused the non fetching of  authorisation rule .Unable to edit them. May I kindly know whether   there a way to edit them please .Thank you.Kind regardsUdanee

Hi,One of our customers getting the following error when trying to log in to the IFS BR.In his PC VS 2020 is installed and trusted locations are defined.What can I do to resolve the issue?Thank you in advance. 

Hi, for our customer, in Prompts(service) module, “Enable Use of Obsolete Products” is switched OFF. When we add a Material Demand in a service order, in the Product Lookup the obsolte products appear, it’s only if we select one of this products that the user has a pop’up message “You cannot add an obsolete product '…..' to a Material Demand.Do you know if in a next version it will be possible to hide such products in the Product Lookup when “Enable Use of Obsolete Products” is switched OFF, and inventory qty =0.  (and add this option in the QBE of the lookup. Il the user switch ON this slider in the QBE, then list also the obsolete products...)Thanks

Hi all,I have page that contains a part with sub parts. In Aurena, it shows like this: I can click on “Expand” and navigate to the sub parts.When making the navigation from a lobby it navigates to the part (item) and not a tree: How do I tell the lobby that it should navigate to the tree and not the Item?Current navigation from lobby:page/EstimateItem/EstimateNodeForm?$filter=EstimateId eq $[estimate_id] and EstimateRevisionNo eq $[estimate_revision_no]

We need to have same Basic Data in Development EnvironemntWhat is the easiest method availabe to Tansfer Basic Data from "Use Place Env" to "Dev Env" 

Hello All,I’m encountering an issue with the background job responsible for releasing customer orders from Planned status. The job seems to get stuck with the status POST, and I have to manually intervene to change it to READY before the customer order can move from Planned to Released.I’ve confirmed that the order is not being blocked, as it would otherwise move to Blocked status.Does anyone have any ideas on what might be causing this issue? Any insights would be greatly appreciated.POSTManually changing the statusThis is the only way that the order get releaseAny idea why this is not happening automatically? Thanks,JL

is anybody know how to change the layout back to the original view? current view(missing more lines) original view 

Hello,I have a SVD group that would like to have a form prepopulated with specific options, or save it as a template, so when they make the request again they would only need to add the clients contact information. This would be for something they get on a regular basis and to save time submitting the request.Example: Site Support gets request from a client while they are supporting another client on site. When they return to their desk the would then open the “pre-filled form/template” add the user name and submit it with the “default” values. Thanks in advance for any comments and/or help.Craig 

Hello,please someone instruct me where this change can be made:I cannot find it in Isolation Order. Maybe it is not there and I need to search somewhere else?Thanks beforehand

Hi,It doesn’t seem possible to receive more than one line at a time in Register Direct Delivery, do you think it’s a bug or it was designed this way ? Cheers !  

Hi All,Customer has a working schedule where Mon to Thursday 8.25 hours and on Fridays 4.5 hours and which allows employee to login anytime and they are expected to work only 4 hours to complete a day I was able to get this minimum work hours setup successful using the parameter list functionality for Monday to Thursday but I'm unable to find a way to do it for Fridays. Can anyone suggest me how we can do this? Best Regards,Dharshan.

Currently, we operate on a perpetual license model within Apps10 IE. We need clarification regarding the points mentioned below.1. Do we have the option to maintain the perpetual licensing model, or are we required to transition to a subscription license when we upgrade to IFS Cloud?2. Is IFS Cloud available for on-premises deployment with the IFS Cloud perpetual license?3. The same IFS10 Perpetual license can be continued without any additional cost in the IFS Cloud ( Cloud Perpetual License mode) .4. If we decide to surrender our perpetual Full User Licenses and Limited User Licenses, would this lead to a reduction in our current AMC costs?4. Is there is any category in the user licenses like LTU ( Limited Task User ) and Full User Limit.5. We need full understanding of the subscription model Vs perpetual license model, if any document available, please share the same. 

Hi AllI’m a beginner of IFS Cloud MRO and IFS Maintenix, and confusing with the relationship between them.   In other words, I want to know what kind of customer business these two solutions can handle, and what kind of customer need to use one of them or both of them.   Thank you so much!

Hello.Does anybody can share the info what and how should be correctly setup in IFS (Cloud  to be able to use E-invoice in Italy?I would appreciate of anybody can share the algorythm how to use the IFS functionality using Italian localisation to be able to send and receive the E-invoices in Italy.Thank you.

we are currently importing data from our former ERP system into IFS Cloud 23R1SU6 and we notice that for instance the TEMPORARY_PART_COST_DETAIL table is just growingDoes anyone know how supposed temporary table is cleaned? is there some cleanup batch to schedule?thank you in advance