Solved

We need to export orders in order to manipulate Problem Codes - if we export from Service Orders we get the Request ID, but not the whole Service Order ID (including @@1). Will I have to pull this out from the database, or is there some way for the end users to get this “as-is”?

Hello! I am trying to figure out how the PO Line matching works and my scenario is as follows:Supplier Master - PO Matching is set to PO Line, and the Validation is set to PO Reference and Receipt Reference. The PO has 10 Inventory part lines, and all 10 are received via ‘Receipt’, and ‘Receipt’ is in the ‘Received’ Status. Assume that the first PO Line is for 110 quantities, unit priced at $0.98 = $107.86 I receive an Invoice from the Supplier, which has only one Invoice line, accounting for $107.86.  This invoice is loaded into IFS (Apps 10) as an external invoice file, and the file is also processed successfully. However, no matching is conducted at the Posting Proposal. I even changed the Supplier’s PO matching level to PO Header and PO Receipt, which simply matches all 10-part lines received, which is not what I expected. I would want only the Invoice line to match against the specific PO Line received.I kindly request your assistance and guidance in resolving this issue and under

We are currently using IFS Apps 10. When MRP generates a Purchase Requisition for a demand (whether for a customer order or a shop order), we've noticed that the origin information is not included in the Purchase Requisition.According to our understanding, the "Ordered For" field in the Purchase Requisition should display the customer order number or shop order number as its origin. However, this field is consistently blank. Could you please advise if there is a setting or configuration that needs to be adjusted to ensure the origin details are added to the Purchase Requisition?Attached below is a screenshot of the Purchase Requisition triggered by MRP for a customer order for reference.  Thank you for your assistance in resolving this matter.

Hello IFS Community,I have a question about the site MRP run. We’re experiencing an issue where, if an MRP run fails, it doesn’t provide clear information about which data might be missing—for instance, if a part doesn’t have a BOM assigned, etc. How do you handle this? Have you built a custom lobby for this or modified an existing one? I would really appreciate any ideas, suggestions, or even solutions.Best regards,Daniel

Problem:FTP reader cannot proceed with OPTIMITY INTEGRATION - java.lang.OutOfMemoryError: Java heap space error in application message.checked int server logs ifsconnect,intserver and other logs and could find "Caused by: java.lang.OutOfMemoryError: Java heap space" error on intserver logs, Checked the heap dump and could not find heap issue. in this generated xml file one xml contains 75mb and other one is 56 mb, however file reader can read, For a 2GB heap space can process about 100 MB file. For larger files will have to increase the heap space allocated for the Integration Server accordingly. This issue was resolved by increasing int server memory up to 8 gb (both int servers 16gb) and that was processing file with 8GB heap memory. As of now this issue is sorted temporally . But in future if this file grows beyond 56MB this issue can reoccur in same environments and tweaking the memory in-between managed servers no longer will be a solution Suggestion to avoid this issue file s

Hi , Absence Working Days or Hours is not capturing in the system. please help 

Hi,We need to do an API for a pick list. @Community : Do you have an example of an API message that we could use  for a pick list action ? Thanks 🙏  and regardsanthony

Hi Community,I am creating an approval template in Document Management, I want more than one user to approve a document, but I do not want to make it hierarchical. I want User B to be able to approve a document that User A can approve; I want the status of the document revision approved by a single user (like Approval Routing). How can I do this? Best Regards.

Good afternoon,After updating versions from 23.2.1 to 23.2.9 I am not unable to edit Delivery Address on the Customer Orders (but on the Customer Order I can do it). Our colleagues used to change Delivery Addresses on the list view instead of single Customer Order page. Is it possible to change the behaviour of this Delivery Address field to being editable? I have tried it with page designer and I can edit the value, but the Save button does not appears and I can not save the change of the address, after refreshing page it’s not being saved. The screen from Customer Orders after change the Delivery Address the Save button does not appear Should I change something more to Save the changes of this field?

Hello everyone,We have discovered the following:When we create a new request and want to assign the work to a specific person, no persons are suggested. As soon as we deactivate the “Apply Constrains” function, we see the persons, but it is only by a new request. Since we have several resource groups, we see the persons twice. In our test environment, we have no problem selecting a person and do not need to deactivate the “Apply Constrains” function: Does anyone have any idea what the problem is? Thank you!

Hi All,Created Event Definitions and Event Reasons are not appeared in MWO app when Task Event is being added.  Tried to add an manual event via “Add Task Event”No events can be created since nothing comes for the “Event” and “Event Reason.” Those are created in the web and connected via “Event Entity Configurations”.  Any possible reasons?TIA.

Dear FSM expertsCould you please advise on how to make the field EMAIL_ADDRESS in the PLACE window mandatory in FSM?We are on FSM 6 Update 27 Build 8779Many thanksMiguel

Hi,What is the difference between the Object Key and Key Ref columns in the Document Object Connections page? I could not find any differences in the values. Is there a historical reason for this or why do these columns exist twice? Thanks, Mike

Hi! I’ve created shipment order between remote warehouse and site (remote warehouse → site). Remote warehouse is in the same site as destination site. I’ve sent and delivered the shipment. Now I want to receive shipment order using: Shipment Management → Inbound Shipment → Register ArrivalsIs it possible to receive shipment order to location that is actually in remote warehouse (the source one or another, doesn’t matter, the source one preferably) which belongs to the destination site? I can’t make this happen and I wonder if it’s matter of parametrization or it’s just not allowed.

Hello, I have a VPN to the IFS cloud. Now I have noticed that the Select does not show any data on many VIEWS, although data is available there according to the IFS quick report.CUSTOMER_INFO: works fine PURCHASE_ORDER: no Data In IFS-Quickreport i can select all Purchase Orders ! Is there a reason and solution so that I can see data from all VIEWS that I select via Qracle SQL Developer and not just the column names?I have already written the IFSAPP in front of the VIEW names.Thanks for your helpGreetingsMarkus

Hi, We have a problem with the background jobs. While a user releases a customer order the procedure creates a background job for the Customer_Order_Line_API.Calculate_Revenue__ procedure. This procedure throws an error while working in the background however when we re-execute the job works. Even if we Re-execute in the background manually from background jobs it gives an error. We created a new queue for this procedure but it still throws the same error. The screenshot of the error is below. What could be the problem? How can we solve it?The error about combination rules. 

HI,In Cloud, we are getting the below message.  Is there a way around it?  How do you give permission to create a new document for Person ‘*’?  I reviewed the post for same error for IEE, but did not help.  Would it be different for Cloud? User with * Person ID is not allowed to create new documents. Please contact your Administrator Thanks,Jo

Is it possible to have a part automatically populate in ‘Inspection Management’ after so many x amount of deliveries?I have tried using the Triggers such as ‘Interval Scheduled’ and set the Interval for 3, but I still have the part appear in Inspection Management for every delivery. If anyone has any idea on how to do this or if it isn't possible, it would be very much appreciated :)

Hello,IFSAPP10I am trying to copy work center on the right mouse button:  but i got this error message:I just checked the tab “Cost” and the column “End date” is filled everywhere. any hints?thanks

Can someone advise what invoices I should expect to see in the Financials / Customer Invoice section - is this Instant Invoices, for example, rather than those created off the back of Customer Orders which you find in Sales/Invoicing/Customer Invoice?   Very confusing...   Thanks.

I am trying to connect my IFS Report Designer with my IFS Cloud instance but I am receiving an error that the certificate is not found in the IFSReportDesigner directory. When I did the IFS Academy training, I never got this error, and the training environment didn’t have a certificate in their IFSReportDesigner folder: The IFSReportDesigner folder that I got from installing this program did not come with a certificate folder or certificate file (I manually added the folder, but they are still looking for the certificate).I already have my IAM Client set up in my IFS Cloud Instance.I also noticed that there is a step about adding a certificate to the folder from the technical documentation Developing with IFS Report Designer - ALE Documentation For IFS Cloud but the link is not working.Where can I find this certificate?

Hi, I need to manage several activities on specific days and times for a customer.I thought about using the availability patterns on activity types linked to Standard task, but it is ignored in the PSO scheduling. This information is not reported in the task scheduling information.Am I missing something? Is there a way to use the availability model for the activity type in the planning? Thanks 

Hi,can i simply change the password of IFSAPP.i read the topics below and they don't mention any implications/effects of changing it.Change IFSAPP password issue | IFS CommunityChange Password | IFS Communitybut the consultant company told us it is no easy they have to do some work in database it will take almost an hour for them to change.

We have people all over the place creating and sending/printing customer invoices. The extremely slim Accounting department needs to handle all the Accounts Payable day-to-day work and all customer invoice related issues. But the Report Archive only support querying invoices ordered by the users themselves. Invoices ordered by other users cannot be retrieved from the Report Archive.I expect there are several ways to come around this issue. Which would be the simplest and smartest ways? Please advice.

Hello, I created Custom Field in this entity, but when I open my SQL view, it is not there, what should I do?Should I switch on toggle List Of Values for this CF, or there is other option?Thanks