Solved

We have created a new checklist which is valid for both UM/PM service orders.  The checklist is tied to a specific activity.We have created a process flow to add the activity to open service orders where the status is less than resolved.  The issue is that on some service orders the checklist is added correctly, and on others the checklist is missing.We believe it may be related to the “Effective Date” on the checklist vs the “ETA date” on the service order.  The orders that have the checklist all have an ETA date after the Effective date of the checklist.We tried to backdate the Effective Date directly in the DB (could not do it through the UI) to see if this would resolve the issue but no luck.Is this a known issue and is there a way to work around this?  We are running v15.4 SU5Thanks!

Hi, I want to send a quick report as a daily mail with the application server task. When I send the mail, I get the following error in excel. I created a db link in the quick report query. probably the problem is caused by this, but I need help on how to solve it.Excel Plugin Error: ORA-04052: error occurred when looking up remote object IFSAPP.xxxxxxx@dblink

Hi ,As part of the cloud migration project from App9 to IFS Cloud, we need to know how to transfer documents from APP9 FTP to Cloud Azure Blob.Currently, documents are stored on FTP, and we hope to move them to Cloud Azure Blob.We recently updated 24R1 to our Cloud environment, therefore FTP will no longer be supported in the future, so we'd need to know how to migrate the document from FTP to Azure Blob Storage.Is there anyone who has done this before? We are an IFS managed cloud customer, and we want to know if this is doable. According to a recent call with IFS, they state it is not supported by this tool and we need to consider moving from Database to Azure Blob directly. https://docs.ifs.com/techdocs/24r1/030_administration/210_cloud_file_storage/fsmigtool/#what_is_this_tool_notThanks,Oshada  

Hi,In Apps * and Apps 9, there is an RMB option available in Manual Supplier Invoice page for initiating work order. Same is not available in IFS Cloud, how can we manage this business requirement in IFS Cloud? 

When the user opens the Project Transactions Review screen or presses reset, the system appears to be insert the current week (Monday thru Sunday).  Might there be a setting that controls this?  Our customer is not happy that the dates are being set as a default and wants them to be blank.Thank you.Patrick 

Hi, We can run Audit Interface Assistant as Schedule.Backgroudjob is run, I can see the name of the file but I do not know where the SAF-T - XML file is stored.Do anybody knows where I can find those XML-files? Br. Barbara 

Hello, Dear Community Members,I hope everything's okay.IFS cannot send e-mail. I see the error javax.net.ssl.SSLHandshakeException in the application messages.I have analysed similar messages in the community (@Yasas Kasthuriarachchi @dsj) but I can't find any result. Can you help me what to do? Error while sending data... Caused by: javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465 Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target  Best

I have a scheduled quick report which is scheduled to run daily and the report is not being mailed to the target email addresses.I have checked the background jobs for this schedule and all of them have failed with the below error.ORA-31186: Document contains too many nodesCould you please help with what's wrong? Thanks in advance!

The help documentation seems to suggest that a “Move With Shipment Order” activity should be available from pages ‘Inventory Parts in Stock’ and ‘Handling Units in Stock’, but in the application it doesn’t appear to be possible (nor hidden in page designer) like “Move with Transport Task” is.  Please assist with what I may be missing, thanks!  IFS Cloud Documentation - Move with Shipment OrderIFS Cloud Documentation - Change Inventory Location, Shipment Order ​@Fredrik Johansson LKP

Hi All,Issue: “http://localhost/IFSPSOWorkbench” keeps loading.Created a separate user Created separate databases for each service Installed PSO using the installer (Windows Server 2022, SQL Server, Chrome)Has anyone experienced this issue?Thank you in advance.Cheers,

Hi,Do we have any way to show top/bottom records and set max rows through UI configuration for a child tab in FSM?

Technicians are not able to send email to customers due to obsolete email address.I would like to know from where I can change the email address for Mobile outbound emails.I have updated the new email address in “Miscellaneous I” but still mobile application is using old email address only. 

Hello, How can I update data in one column without using UPDATE statement? In this column I have some date values in format for example 01-DEC-24, or 03-JAN-23 but also some NULL values and I want to change those values to null with using SELECT statement, but I am not sure how can I change the data in existing column. My SQL command works but I am not sure if I can update existing column in entity configuration through + icon. Thanks

Hi, We are experiencing a DB_SWITCH issue similar to another posted earlier and marked resolved except that in our case, there is a minor a minor difference in the error message, instead of ORA-01017 we get [b]ORA-00022.[/b] We've tried the solution proposed in the other topic without success, all our accounts are granted connect. The issue is intermittent and after one or more attempts, our users are usually able to get in. Although i say it is intermittent, the error is experienced quite frequently and we have yet to identify the cause for this error. Here is the full message message: [img]https://uploads-eu-west-1.insided.com/ifs-en/attachment/21b48e62-3570-4357-8948-60570669407b.jpg[/img] Any help would be greatly appreciated.

Good day.  When adding Expenses on a TR/Expense Sheet, two of the fields that are available are Price and Quantity: However, when you Add an Expense, nowhere are these fields available to populate: An example of a type of Expense where this would be useful is Accommodation - let’s say 3 nights @ X amount, and for the total to then be calculated. Anyone who can help in this regard? Thank you. Anya

Good day.  Is it possible to add a note as to why a TR was Rejected?  We have set up Detail Approval on the TR Configuration.  However, once the Manager has approved/rejected the TR, it disappears from the page without being able to provide a reason/note/comment.  Any suggestions in this regard? Thank you. Anya

Will there always be MRP make entries in MRP Part Information and Inventory Part Availability Planning for phantom parts? I guess they are needed for the correct explosion of demands to the next level, but users think it is confusing since they will not create any shop order requisitions.

I am having the below issue in Edge.  I am up to date on Edge updates.  I have this issue on multiple computers and in all of our environments.  Another user has the same issue and a third doesn’t.  Does anyone know of what may be causing this issue?  I do not have the issue in Chrome.   

Hi any idea what would be the api we need to write to pull data when the stop code is “resolved “ im able to pull data when the stop code is “waiting for parts”  with the below , but dont get any jobs with resolved stop codes. Thanks in Advance. <root xmlns:dt="urn:schemas-microsoft-com:datatypens"><session email="" alias=""><state bc_name="service_order"><action name="execquerynolimit"><attribute in_var="" out_var="QueryOutVar" entity_name="service_order" query_name="service_order_scrl"/><attribute dtype="string" in_var="" name="cust_company_id" value="test" operator="="/> <attribute dtype="string" in_var="" name="last_stop_code_id" value="PARTS" operator="="/> </action></state></session></root>

I have this load error ‘ The bank account xxxxxx is not valid for Supplier xxx in Company xx.’Anyone know which part went wrong?

Hello, We are facing a huge issue, in our test and config environments, we cannot inspect workflows anymore, even if they only have a simple projection call in it. When inspecting, we just get the “loading” popup that never goes away. This is on 23R1 and so far, it seems like no one else has been experiencing this other than us. What could be causing this? We’ve refreshed the caches in hopes of resolving this issue but so far nothing has been working. Any and all insight would be very much appreciated. Thanks,Bryan

We are in the middle of completing our first Service Update. We got to the part where we are now waiting for the Sanity Build to be completed.The next steps in our training guide mentions “usual delivery process” after the Sanity build is complete, however we have not done a delivery before.I am trying to find documentation or steps that we need to do during the “delivery process” after a service update.Do you know where I can find that or what the “delivery process” is after a Sanity build is complete for a Service update?

In any version, is it possible to determine if a shop order was the result of a comprehensive shop order split?

How can I set a conditional formatting with the condition “is empty” in the cloud (23R2)? What is the correct syntax here?Thank you!Catherine

Hi,I am developing an integration where the service user connected to and IAM client needs access to all projects in IFS Cloud, restricted or not. Don’t know the project module in IFS Cloud that well but is there another way of granting access, other than the below steps?Creating an employee connected to the service user Adding that employee to a Team Adding all projects in access definition of that Team Setup an event action/workflow that adds access for every future project created I’m using standard projections.