Solved

Hi, A customer contact does not receive customer order confirmation e-mails. However, in the order history, I can see a record when I click on e-mail order confirmation for this contact. Also, this emails I cannot find in application messages as well.However other contacts of this customer do receive order confirmation without any issue.Do I need to check anything in the IFS person/contact setup to resolve this?Thank you.

Hi All, We  created a lobby image element , value to these images is passed through a URL.But in lobby I’m getting a black cross mark on the middle of  image as shown in attachment. when  put cursor on that image it shows ‘Can’t access image location’. when i open it separate window i can see it without black cross. Could anyone help me to  fix this?Thank YouSaradha

Hi,I have a process where I am collecting a bearer token, and I then need to use that value in a subsequent message. Looking at the guide it looks like I can use an integration function in message routing too (which I haven’t done before).The function is pretty simple as shown below. I have then added the function and argument into the argument value for the message routing. It doesn’t appear to be getting picked up.The exception message I am getting is stating - Exception: AccessToken is required for bearer authentication.However, if I hard code it with a value I get a different response.I’m not able to add the full token into the argument due to the length, otherwise I would try that for testing.Therefore, can I use functions in this way. The FSM Connect Guide implies I can. If you can what have I done wrong?RegardsAdyFSM6 U23 

Hello,I’m struggling to get macros working in our customer’s 23R2 environment for a session I have with them very soon.  I copied the macro and blocks from our GCS Demo Database, which is 24R1.  I used the ones whose names begin with IFS_ and where the write used ALL CAPS.When I first ran my test using CHECKOUT, nothing happened.  I’ve since gone back and am adding msgboxs to glean what information I can about what subroutine is being run at a particular momentIn the IFS_01_02_GENERAL_GET_DATA block, we have the code and I’ve added the msgbox.ifs_check_out_path = clientscriptvalues.item("check_out_path").valueIf ifs_check_out_path = "" then' use the check_out_path client script value insteadifs_check_out_path = scriptvalues.item("local_path").valueend If MsgBox "We've just fetched the checkout path ["&ifs_check_out_path&"] is it blank?"  When I run, the message box reads: MsgBox from macro testingThis is telling me that it has not found the checkout path in either the clientscr

Receive the error message  -Approve is not allowed when price is missing on any line when trying to approve the forecast.Cannot find exactly where the data is missing in the setup .Need your kind advices on what further needs to be checked.Thanks  a lot .Udanee 

On a Purchae Order, in APPS10 we’re seeing that the Wanted Delivery Date calculation is allowing the date to be a weeekend or holiday. Is there a way to make that change itself to a work day? 

Hello everybody.Where are trying to create a supplier Invoice directly after recevieing the the maintenance purchase order.(Financials - Supplier Invoice - Manual Supplier Invoice) The Virtual assistant in aurena creates the header, and if it is not specified it creates a default Line.In the log we can only find the header api, with no line calling. Then a finish invoice action is made The header is created using {{url}}/main/ifsapplications/projection/v1/ManualSupplierInvoiceAssistantHandling.svc/ManSuppInvoiceVirtualSet and the line using {{url}}/main/ifsapplications/projection/v1/ManualSupplierInvoiceAssistantHandling.svc/ManSuppInvoiceVirtualSet(Objkey='{{ObjkeyFactureVir}}')/ManSuppInvoiceItems ( "ParentObjkey": "{{ObjkeyFactureVir}}" should be included in the line body as well ) And then the finish action : {{url}}/main/ifsapplications/projection/v1/ManualSupplierInvoiceAssistantHandling.svc/FinishInvoice  When trying to replicate those steps in a Workflow, : The header is create

Hi ExpertsI’m seeking to retain or replace the Work Order (WO) number (alphanumeric character string combining letters and numbers) assigned by another system for the IFS WO number. Also, it should reflect in all the places that IFS WO number exists.Is it possible to do so or is there any alternative solutions we could see in IFS Cloud?CheersKushan

 Hi experts, What does Below FSM server logs refer to?Message: PerformanceMonitor.CleanNonLiveThreads() failed. System.OutOfMemoryException: Insufficient memory to continue the execution of the program.   at System.Text.StringBuilder.ExpandByABlock(Int32 minBlockCharCount)   at System.Text.StringBuilder.Append(Char* value, Int32 valueCount)   at System.Text.StringBuilder.AppendHelper(String value)   at System.Text.StringBuilder.Append(String value)   at Metrix.Global.ServerRequest.PrintMessages()   at Metrix.Global.PerformanceMonitor.PrintMessages(Int32 threadID, StringBuilder sb)   at Metrix.Global.PerformanceMonitor.CleanNonLiveThreads() I have checked the server performance and it appears to be normal.

I’m trying to find a history log of user ID changes to part specific data i.e. planner type, safety stock, lead times? This would be very useful!  IFS applications 8 

Can we add a consignment owner to a warehouse after the warehouse creation ? currently greyed out 

Hi,We are facing an issue while performing outbound integration. {"status":"Error","errorCode":"A231002","errorMessage":"Exception Occurred while processing the timesheet: An error occurred while sending the request.\r\nThe remote server returned an error: (504) Gateway Timeout.\r\n   at A23.IFS.time.Gateway.OkapiGatewayService.<GenerateAuthToken>d__6.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at A23.IFS.time.Controllers.timeController.<time>d__4.MoveNext()"}.Whether this error belongs to FSM or from External system.

Hello, I can't figure out on which invoice my serial part was invoiced. I have an order line with 40 parts, I have invoiced 20 on an invoice A and 20 on a invoice B. I can't figure out if my serial part X  was invoiced on the first or second invoice.I can't find a screen that contains both informations. IFS, on the other hand, manages to find this information, as it's on the standard edition. Could you please help me?Best regards, Lina

Is there a log file that captures which presentation objects are accessed by a user? If not how can I turn on? I want to find out which objects are accessed by the user.Thanks 

I want to force an approval or signoff of an operation before it can move to the next operation?Any suggestions? Thank you,

Hi,Working on a BPA workflow for the first time, which involves some basic validation on PurchaseOrderLinePart. It’s working as expected, but I want to be able to concatenate the relevant PartNo in the error message of the failure event - is this possible?Thank you

Hello All, I am exploring the IFS Cloud With PSO functionalities,  wondering if someone can suggest or share any documents if exist related to IFS Cloud with PSO integration and data mapping, dataset creation or other configurations to start with, will be more helpful.  Thanks in advance.

Hi All,When defining the project deliverables we normally copy the whole structure as a deliverable. However sometimes we need to change the item type of these items. For an instance, let’s say we have a machine with many component parts, as a project deliverable. If we are to manufacture this machine we need all the component parts created as demands for the project. So the item type for them will be ‘Material’. However, there can be instances where we need to get the whole machine from another supplier. In this case we don’t need the component parts to be created as demands for the project but we need to have them as components listed under the machine, in project deliverables design. In this case we need to change the item types for all the component parts from ‘Material’ to ‘Non-Material’.  But what makes this process difficult is that in cloud, we can only change one line at a time (as per our understanding). Usually we have many component parts (sometimes about 100 or more), so i

Hello,I’ve created a BPA (WORKFLOWS) in IFS Cloud to automatically set default values for the "Defalult Language" and "Country" fields when adding a Lead in the CRM module. This works correctly in IFS CLOUD version. However, in the CRM Companion mobile app, the default values are not applied when adding a Lead.I have also ensured that all necessary permissions are in place for the BPA to function, but the issue persists in the mobile environment.Attached, you’ll find screenshots from both the IFS Cloud and the mobile app for your reference.Has anyone experienced something similar or knows why the BPA changes might not be reflected in the CRM Companion mobile app?Any help or guidance would be greatly appreciated!Thank you!

Logged in as AppOwner.This screen has five custom fields, but they are not showing via RMB > Custom Objects > Fields. It just shows “Overview”. The fields were displaying and working correctly, but suddenly stopped. Ordinarily, it’d look something like this (different screen, obviously). All the custom objects would be individually listed.   Any ideas? Nothing has changed, no updates to the system, nothing like that. All the fields are approved and published and WERE working normally!  Have tried all the basics of reloading the config and clearing all the various caches. Thanks! -Karen

Dear IFS Support Team,I’m reaching out to report an issue with the IFS CRM Outlook integration. The CRM panel is not visible in Outlook, and I’m unable to use the expected features linked with it.Could you please assist in resolving this issue or provide guidance on what might be causing the CRM panel not to appear?Thank you in advance for your support.Best regards,

Apps 10 Update 15SEPA payment format, CORE, 001.001.03In the SEPA XML message there is a tag named <InstrPrty> that can be used to indicate that the payment file should be treated as urgent by the bank.This seem to be defaulted to value “NORMAL”.Is there a way to set this, from within IFS, to “HIGH” for specific payment files.  

We have a large number of users who have left the company and their IFS IDs are inactive. At the Oracle database level they are also inactive and our DBA would like to remove them.  Does anyone have experience with removing users from the Oracle data base but leaving them in IFS as inactive.  They do not own any schemas, events, triggers, batch jobs, etc.

In 23.2.9, we are not able to connect a material requisition line to a non conformance report.It seems that in the object key ref, the key order_no is missing. So, we cannot search for a material requisition line from the material requisition number.  Conversely, when trying to attach a NCR from the material requisition window, we got an error message. Hereafter are the parameters of the object connections : Any idea regarding this ?

Hello.We have a weird IFS behaviour : on this screen ifsapf:tbwReceiptInfoWe already added a couple of custom fields, they are already available and displayed on ifsapf:frmReceiptInfoAbout ifsapf:tbwReceiptInfo , by realizint a right click → column chooser, even if we add every CF on the right side, and then, by clicking on the OK button, these CF are not displayed.If we return to column chooser, they still appear in the left side.What can we do to display these CF? all of them are persistants and they are not shared with no other view.