Distribution (CRM, Commerce)

We have an RMA where the only thing we have on it is a charge line, no Return Material Lines.  That charge line has been approved for credit and processed.  We cannot get the RMA to close.  Any help would be appreciated. 

We have a remote warehouse we are trying to pull a cycle report on but we are getting the following error message: 

In Aurena, when trying to add a new address in the Business Lead page, from the side dialog pane, the highlighted section is not shown. Hence, I can add only the Country.There is only 1 Context which is Global. Any ideas why? How can I resolve this?We are using IFS Aurena client version: 10.11.112.0. Regards,Arunalu

We consumed a qty on the customer consignment screen.  Customer order line shows history of invocing as well as showing the invoice itselft as (PaidPosted) however the line is still showing as delivered and we cannot return items until the line status changes.  Any ideas?

HI, I setup a remote warehouse with min & max quantities for refill.when I launch the “refill putaway zones” batch, it works well when there’s stock available in the main warehouses from where the remotes one have to be refilled (transport tasks are generated). But I have the feeling that “nothing happens” when there’s no available stock in main warehouse to refill remote warehouses. Is there a screen to identify such shortages (1) and eventually to generate purchase order to mitigate stock unavailability (2) ? Thanks for your answer. 

I'm working on a migration project and experiencing an extreme slowness when migrating customer related data into IFS. When monitoring the session i can see that the  new method in customer info address and commethod is calling a duplicate check method in RM_DUP_SEARCH_XXXXX (COMM_METOD_TAB or CUSTOMER_INFO_ADDRESS_TAB). How can I disable this duplicate check ? all the duplicate check rules have been disabled. no history logging in action  

Dear Team,kindly advise on below error while user’s going to attach document at any screen. the error is coming for the end user’s as well on  IFSAPP id.   

When you run the re-order point report you get a requisition for each part that needs to be ordered in order to replenish stock levels. If the supplier is the same for those parts is there any methodto create just one purchase requisition or RFQ and send it to the supplier instead of creating multiple requisitions? 

Hi, XRechnung is a xml based german standard for EDI Invoices defined and used by the government.Is there a solution existant or planned in IFS for this EDI standard?

Our Customer Order Pick list are printing 3 additional lines per line item and it looks to be related to Handling Units. Is there a central location in IFS APPS10 to set PRINT_HU to FALSE? Will that sovle my report issue or do I need to modify the report?  

In Apps10, can the Sales Quotation Expiry Date be set to a specific number of days from Quote dateusing standard IFS functionality? Or does this have to be a custom event ?

Hi,Can anyone help me handling the VAT Rebate process in IFS app-9? the scenario is as below:when the product is taken out from the factory to send to its showroom vat has to be calculated and deducted. and when the item is finally sold from the showroom vat has to be calculated and deduct again which ends up deducting double vat deduction. so in this case, the authority gives permission to take vat rebate to solve the double vat deduction issue.We are planning to handle it from finance end which ends up in manual process, but if we find a way to handle it from sales end to avoid manual process, we will be following that. Regards-Nahin

I’m working on an investigation related to the issue reported regarding the incorrect amount in the credit invoice.When the customer order with a customer order line which has a discount, is released, invoice is getting created with the correct amount after the discount. But when the credit invoice is created for this customer invoice, it is noticed that the amount is shown without the discount.During the investigation I couldn’t find any bug specific to this issue. But in the RnD environment it works without any issue. Anyone can suggest me how to proceed further?

 I have the below SQL query which I used to get the full multilevel product structure.I have to use this SQL query as an IAL and use that IAL on the crystal reportselect ROWNUM AS ROW_NO, LEVEL AS M_LEVEL, SORT_NO, PART_NO, PART_REV, SUB_PART_NO, SUB_PART_REV, SUB_PART_DESCRIPTION, POS, QTY,  IFSAPP.ENG_PART_MASTER_API.Get_Unit_Code(SUB_PART_NO) AS UNITS,CF$_MATERIAL, CF$_SPARES, CF$_CERTIFICATE, CF$_ACT_ATTRIBUTE_SUMMARY, CF$_PART_FINISHING from IFSAPP.ENG_PART_STRUCTURE_EXT_CFVCONNECT BYPRIOR SUB_PART_NO = PART_NO AND PRIOR SUB_PART_REV = PART_REVSTART WITH PART_NO = :PART_NO and PART_REV = :PART_REV ORDER SIBLINGS BY SORT_NO Is it possible to pass an parameter in an IAL ? Or what is the best way to get the full multi-level product structure ?  

Dear Team,Please advise on this error.  its coming while updating Purchase order by POCO. i am trying to cancel line through POCO. 

Hi Hereos,Is there is a way to protect Business Opportunity actual price and just restrict it to managers without hiding fields in the base profile ? any other solutions ...Once B.O. won, ideally the fields need to be accessible to everyone, if it is possible. Much appreciate your suggestions

What is the best way to update customer price lists by a percentage.

During our customer consignment process our customers report back what has been consumed/sold, this process is manual and tracked on a spreadsheet. As you can imagine at time lot numbers and/or serial numbers are not correct. We are looking to get our customers barcoded technology that will allow them to scan the products at time of consumption. Has anyone utilized barcode scanners with IFS to report consignment? If, so what barcode scanners are you using and how does your process work as they report/scan the material?

Hi,I’m trying to create a warning message for the Business Opportunity screen.As, the company auto-fills depending upon a user’s default company. I would like to show an error message if a certain company isn’t selected. Is there a way of doing this in Apps9? 

Hi Everyone,Apologies if this question has been answered - not too sure of the search term to look for within the forum.We are looking to amend the automated functionality within IFS to print an additional document template in IFS9 from the customer order - driven by the status of the order. I believe this is controlled from the following check boxes on the document information tab. (please see screenshot below)We would like to print multiple copies of the customer invoice and we also have another output document template within the same invoice report definition.Order History shown below - invoice and delivery note are created automatically. Is it possible to add another document to the automated output?  Please let me know if I need to provide any additional information.Many Thanks,Dan

We have an issue with currency changes and freight invoiced to customer on an Advance invoice.We have implemented Direct Delivery Freight Price Lists, which only can be in Base Currency.When we have a customer order in Currency the Charge Price/Curr is calculated on customer order using Direct Delivery Freight Price list and Default Sell Currency Rate Type and current valid currency rate.When we create Advance invoice the invoice amount in currency includes the current calculated amount in currency for freight. When creating final Customer Invoice, Charge Price/Curr is different due to changes in currency rates. The final invoice always creates a difference in Accounts Receivables, due to changes in currency rates and recalculation of Charge price /CURR for freight.We have found that it is possible to create advance invoice without charges (Base for Advance Invoice in Company/Order Tab), but this is not a good solution. Preferable we will be able to send a 100% Advance Invoice to Custo

Hi, Is there a possiblity to create a conditional format on Mobile/Email field Value in Customer Comm Method. The users often insert/paste a false formatted Mobile/Email number/ID which creates problems with the third party interface. Thanks

Hi,Does anyone know what’s the difference between plan and call-off schedule type which is used on supplier schedule and customer schedule? I am testing supplier schedule but it looks like no difference no matter which one I select. Thanks.

We have a customer with an Inactive Delivery Address ID 1: There is a valid Address ID 2 set up on this record. When creating new orders through the Customer Consignment Stock, I’m not finding the screen to update the Delivery Address ID, and get the following error.  How do we update the Delivery Address ID on this screen? The Delivery Address field is not a List Value.   I am not seeing hidden fields.   Thank you,

Aurena CRM panel - any way to edit commands/choices? - we are just starting to implement Aurena and CRM - the panel is great - but our colleagues are asking us (IT) to modify CRM panel functions and defaults.  Is there an editor available or?  Thanks!