Closing an RMA

@Tenecia.Seeley To complete an RMA process cycle, you will need to pass through the stages of entry, approval, and receiving or scrapping. After receiving all returned parts to inventory stock, or deciding to scrap the parts instead, the RMA will automatically assume the  Completed status.

The status of the current return material authorization. Possible values are Planned (when you have saved the RMA header), Denied (when you have decided to reject the customer's request to return articles and any charges), Released (when you have accepted the customer's request and you have not yet received any in return), Partially Received (when you have received part of, but not all, articles from the customer), Received (when you have received all articles from the customer), Return Completed (when you have decided, for all RMA lines, whether the articles should be scrapped or returned into inventory) or Cancelled (when you have decided to cancel all the RMA lines)

So bottom line it is clear that status Return Complete can only be achieved when you actually have RMA lines for which you process and either return or scrap them.

If you only use the RMA for crediting Charges, the status cannot be anything else than Released.

The main purpose of RMA has always been to handle physical returns. The possibility to actually create a credit invoice is just secondary functionality.

If you need to credit the charges, next time you can add negative charge line to customer order and then you can create a credit invoice.

@EnzoFerrari this will not work for us as we already issued the credit on the RMA.  Any other suggestions?

@Tenecia.Seeley now that you’ve issued credit I don’t see any other option but to do a data repair. Rather than changing it to the incorrect status ‘ReturnCompleted’ I suggest you consider changing it to ‘Cancelled’ 

You may raise a ticket to your IFS support team