When entering an order with supply code of purchase order direct, how does the ship via hierarchy work on that? Our expectation was that the PO would inherit the ship via from the customer order. Example:
Customer Order → Delivery Info → Ship via of Next Day Air
Purchase Order → Misc Order Info → Ship Via created as Standard Ground
Purchase Order → Part Order Lines → Purchase Order Line Address → Delivery Information → Ship Via created as Standard Ground
Page 1 / 1
Hi @Tenecia.Seeley,
You shall check the values of Supply Chain Relations.
In your case, please check whether there are values in ‘Supply Chain Matrix for Customer’ > From External Supplier tab. Also, below selected part of help text explains the logic as well,
@Tenecia.SeeleyDirect delivery is used when the requirement of a purchase comes from a customer order and the parts are to be sent from our supplier to the end customer, without passing through our warehouse. This registration is done in a specific window.
Here the functionality is to use the supplier ship via code when delivering. If you right click on customer order line/ order line details/ order line address/ delivery information tab, you can see the supplier ship via.
@Rasika Lakmal I dont quite understand why that is working that way. If we have stated that a specific line/order should be overnighted as an example, why would that not transfer to the PO? Its not about our supplier ship via...its how quickly the customer wants the product on site. Isnt that the whole point behind direct delivery?
Thank you!
@Tenecia.Seeley This is however not a correct assumption based on the existing CORE design, where if you do not have any values defined in the supply chain matrix, the system will retrieve the values from the supplier. So the system is working according as expected, and if you want to avoid this you have to specify data in the supply chain matrix for the relation between the external customer and the supply site.
Go to supplier chain matrix customer window and you can define the ship-via for the customer.
@Rasika Lakmal but what if each order has a different ship via? One order could be overnight shipping and the other could be standard. Its not always the same.
@Tenecia.Seeley Once you define the data in supply chain matrix purchase order will take the default ship-via. In other scenarios you may need to manually change the ship-via in PO line.
