Distribution (CRM, Commerce)

1172 Topics

MiraliSidekick (Partner)

Why statuses takes time to change in Customer Order Cycle?

Hi All.In Customer Order functionality, whenever we change status (example: Planned to Released), it doesn’t change status immediately. We have to refresh windows multiple times then check background job etc. it changes after sometime. It happens not only in Customer Order window but also in other windows like Delivery etc.Do you guys also face this issue. Please guide what could be the reason behind this.Note: We have faced this issue mostly with Customer Order Functionality, other modules process fast. Regards

4 years ago

tietjecaSidekick (Customer)

asked in Distribution (CRM, Commerce)

CRM - Event Tracking

Hello,What is the best solution for tracking an event you host where you invite multiple customers? These events might lead to opportunities or additional activities. Think things like large Demos or conference. We’d like the solution in Aurena.Thanks!Carrie Tietjen

4 years ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Email 'Customer statement of account' using an alternative crystal layout

When we use the option to run a ‘customer statement of account’ to run monthly statements the IFS standard layout is used. Is there any way to make sure the alternate layout we designed from crystal is picked up rather than the IFS standard. Perhaps I can set this as a report rule? - am not quite understanding the logic I need to enter in the ‘actions’ ordinal to pick up the email from the customer comm method OR payment customer contact field. Help appreciated!

4 years ago

0guzHero (Employee)

asked in Distribution (CRM, Commerce)

How can i keep attached docs from lead to customer

Hello,On IFS V10.8;I found an useless situation on CRM. When i trying to create a customer from lead, customer created successfully but the lead is deleted with atteched documents somehow.When i analyze the BUSINESS_LEAD_API, i found procedures as TRANSFER_ATTACHED_DOCUMENTS and REMOVE_LEAD but the transfer docs procedure is not work for me.Can u explain, why the leads are deleted when we try to convert to customer? Why the system working like this really i wonder.The other important question is, how can I find my valuable documents that I add to leads in the system?Best regards.

4 years ago

DeepakSidekick

asked in Distribution (CRM, Commerce)

Need to restrict invoice creation through load list if Gate pass request in not created for that invoice.

Dear Community,We are using IFS version 8.We are performing Gate out of invoices regularly.While creating invoice through load list user need to create Gate pass request after “Delivered” state of Load list.Many time we have observed that user misses this step and performs Create Invoice step and invoice get created for this load list.But when this same invoice we are going to Gate Out due to non availability of Gate pass requests Gate out not possible.So Each time we need to search that Load list and create the Gate pass request and confirm it.It takes lot of time of Gate out person.So can we restrict creation of invoice if Gate pass request is not created for that invoice.I have tried it by creating the following trigger but its not working.Requesting help of the exerts(Hero) here…!!!***************************************************************************************CREATE TRIGGER LOADLISTBEFORE INSERT OR UPDATE ON cust_order_load_list_tabFOR EACH ROWWHEN (NEW.CONTRACT='PPR01')DEC

4 years ago

DeepakSidekick

asked in Distribution (CRM, Commerce)

RMA invoice in IFS 8

Hello Community,Can someone provide me Invoice RMA process document in IFS version 8.RegardsDeepak Navale

4 years ago

DeepakSidekick

asked in Distribution (CRM, Commerce)

How to use function in event to find out invoice no from invoice id.

4 years ago

DeepakSidekick

asked in Distribution (CRM, Commerce)

(IFS Version 8)Inventory Part creation restriction while creating Sales Part

We are using IFS version 8.While creating sales part we need to mention sales part no and inventory part no .If Inventory part is present i.e. already created in system them user connecting this inventory part with sales part and saves the screen but if inventory part is not present in system then also user can created sales part by mentioning inventory part in part no and when he saves the screen sales part along with inventory part getting created.I need to restrict user for creating new inventory part if it does not exits in system.Please provide me pointers regarding this scenario.Thank YouDeepak Navale.

4 years ago

DeepakSidekick

posted in Distribution (CRM, Commerce)

IFS BA -What is ifs BA and how we will use it.

IFS BA -What is ifs BA and how we will use it.RegardsDeepak Navale

4 years ago

hhy38Superhero (Customer)

asked in Distribution (CRM, Commerce)

How to Disable Column Chooser on Permission set?

Hi,We would like disable column chooser for users, but I could not find right permission. We will hide some price columns from user. If you know better way, you can suggest to hide price datas from user.

4 years ago

RutJWhalenSuperhero (Partner)

asked in Distribution (CRM, Commerce)

Customer Order Line Changes

Could someone please advise. When there are changes to the customer order line(s) is the history of the change recorded anywhere.eg. in the event of the customer order line being cancelled is the date it was cancelled recorded.if the qty changes on the order line is the change recorded along with what it was changes from and to.etc. Or is it a case of switching on History Logging.

4 years ago

EvaDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Order discount

Hello,Does anyone know if there is any possibility to add % discount to total amount of Customer Order (not to customer order lines)?Thanks!

4 years ago

amccreightDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Adding Ad-Hoc Document Text for Customer Invoices

Hello, RE: Apps 10 v4 The documentation states that “Documentation Text” can be added to customer invoices, however I do not see this as an option anywhere on the form (standard right mouse click on both the header and the line). It shows up on the customer order form as an option, but not the invoice. We are trying to add a note that will print on a specific invoice but not on anything else. Any ideas? Thanks Aaron

4 years ago

EqAbAl

asked in Distribution (CRM, Commerce)

Aurena, copy direct link

can “copy direct link” (to clipboard) in Aurena, be added as functionality, for example here? only way now is to copy the URL from the top of the browser directly:

4 years ago

AnnaSidekick (Customer)

asked in Distribution (CRM, Commerce)

Print Shipment Pro Forma Invoice

We would like to print a pro forma invoice for a given shipment but the option is grayed out. The shipment is in “Completed” status and we’d either like to print it manually by RMB in the header of the shipment > Print Pro Forma Invoice OR have it as an optional event for the shipment type. The help says that this should be as easy as RMB in the header and clicking Print Pro Forma invoice and the only prerequisites are as follows: The shipment must be in Complete or Closed status before you can print the shipment pro forma invoice. In order to print the customs value it must be manually defined for each customer order line. The customs statistics number will be printed for both inventory and non-inventory sales parts as well as package parts, when defined in the respective inventory part, non-inventory sales part and package part records. The net weight will be printed for both inventory and non-inventory sales parts as well as package parts, when defined in the respective sales

4 years ago

eric.lacailleDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

certificate of conformance management

does ifs provide management of certificates of conformance ? when we send goods, a delivery note comes with the shipment. for each part and batch, a certificate of conformance should also come along the shipment. for instance, we would like to have one delivery note and as many CC as there are parts and batchs in the shipment.

4 years ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Invoice customer orders by delivery address - is it possible??

We have multiple customer orders for a customer who would like an invoice per the delivery point. Is there a setting I can use in IFS to make that happen? Thanks Bruce

4 years ago

MR10Hero (Employee)

asked in Distribution (CRM, Commerce)

Multi Line Application for Payment : Need help

I have a Sales contract and I want to invoice 2 items coming from 2 lines. But IFS gives me the error “You are not allowed to use Tax Codes of type Tax with percentage greater than 0%”. But the settings on the address used are that this address can have tax and this is not set on EXEMPT. Anybody an idea which setting could trigger this message? Thanks in advance!

4 years ago

olmbghkbrodDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Report rule

Hello! We have the following case. We want to use report rule to send invoice to our foreign customers instead of doing it with attachments in Outlook. Our problem is that the customer also need to get the delivery note (delivery note from shipment) in the same e-mail. Either as a combined PDF or as an second attachment. Is this possible with report rule? Can it be used to collect both reports, when printing invoice? We have IFS 10.

4 years ago

BartGypenDo Gooder (Customer)

posted in Distribution (CRM, Commerce)

Creating a BME Cat v1.2 Format export

Good morning Community, we have been approached by a business partner for providing a regular BME Cat v1.2 format export from our parts. Does any one of you here in the community has created such an export or knows any solution we would be able to integrate / apply onto IFS to get this export generated in an automatic / semi-automatic way? I am grateful for any help! Thanks, Bart

4 years ago

HarleyHero (Customer)

asked in Distribution (CRM, Commerce)

Freight Zone by Zip Code - Zip+4

Hello. I am looking into the setup of a Freight Price list for our US customer base. I have setup a Freight Map and Freight Price List for Fedex Priority, with the Zone Defined by Zip Code. This allows for a numeric range of Zip Codes as shown below. This is working when a 5 digit Zip code is used. The problem i have encountered is when the Customer Address is in the ZIP+4 format (XXXXX-XXXX). In this case the Freight Zone is not found. Is there another way to approach this, or have i missed something in the setup?

4 years ago

diolukeDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

How to setup IFS to generate EDI 855 Customer Order Acknowledgement

Trying to figure out what drives the EDI 855 - Electronic Order Acknowledgement out of IFS. We are already doing 810 & 856 outbound. I set the Customer Master up as follows: Message Setup * ORDRSP Order tab > Message Default tab * Order Change Management - Send Order Confirmation (checked) I create the customer order through the Incoming Customer Order. I get nothing outbound. I Release the customer order.(from Planned) thinking maybe it requires a Status change. I still do not get an outbound file. Requesting assistance on what I am missing from the setup in order to generate the outbound XML fie for Order Acknowledgements.

4 years ago

JanneSidekick (Customer)

asked in Distribution (CRM, Commerce)

On Time Delivery measurement

Hello Community, Just wanting to ask how do you measure your On Time Delivery from your order. What is standard IFS way to compare your 1st Confirmed date and Last confirmed date vs actuals to measure OTD. As IFS have Wanted, Target, Planned, Promised dates, but all of those seems to be possible to be changed until invoiced, how should OTD be measured with IFS logic? Anyone has thoughs?

4 years ago

diolukeDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Is Customer Credit Block used to automatically prevent orders from being placed?

We want to prevent certain customer orders from creating manufacturing demand. Our intent was to sue Credit Limits or Credit Blocking. Reviewing the documentation suggests Credit Limits and Blocking are used as a reporting tool for persons managing the account, and not for system prevention of orders being placed. Am I misunderstanding? Is there a way to have the standard system block an order? If no, would a Customer Order SAVE trigger looking at the Credit Block flag be a good way to do this? Other suggestions? Thanks Luke

4 years ago

AkilaRHero (Partner)

asked in Distribution (CRM, Commerce)

Sales Price based on Batch No

Hi, I would like to know if there's any standard functionality available in IFS Application version 8 to maintain Sales Part Price for a part Lot/Batch wise? For example, I have two sets of batches available for a single part in my inventory as X and Y. And I want to sell these parts in X batch for 1$ and Y for 1.5$. So when I create the customer and update batch no X in customer Order line, price should automatically comes as 1$ and when select Y price should come as 1.5$. Let me know if there is a standard functionality available to satisfy this requirement. Thanks in advance. Regards, Akila

4 years ago

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Distribution (CRM, Commerce)

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