We consumed a qty on the customer consignment screen. Customer order line shows history of invocing as well as showing the invoice itselft as (PaidPosted) however the line is still showing as delivered and we cannot return items until the line status changes. Any ideas?
Best answer by Rasika Lakmal
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When you use customer consignment stock quantity, you can create the invoices time to time based on the consumed quantities. Since you have not fully invoiced the delivered quantity the line is still in the “Delivered” status. You can right click on the line and create a Return Material Authorization to return the product even though the line status is delivered. Are you getting an error when creating RMA?
I am still getting an error when I try to receive on the RMA even though the financial transaction has hit. The order line is still showing as Delivered.
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Attached is the screenshot they get when theyt try to receive on the RMA.
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