Service (Touch Apps, MWO, MRO)

Hi All.I’ve just updated APPS10 from UPD14 to 17 and I’m getting this failed transaction in Aurena Mobile MWO Maintenance 10.The Assgnment is updated but the error occurs and also the flag “transfered to mobile” in worktask is still checked.Instance of entity MOBILE_WORK_ORDER with objid [AAAT4TAAGAAAXsMAAl] not found in database.Tried to find this mobile seq in tab but there is not anymore.Tks a lot 

Hi Experts,  I’m creating an eForm (Maintenance Survey) and I need to display a statement with multiple lines after few questions in the survey (Please find the below example). I’m hoping to use a statement type question for this and it only allows to add statements with a single line. Please add your advices if there is a way to fulfill this requirement. Example:  TOPIC:    - Statement 1    - Statement 2   - Statement 3 Thank you in advance!

Hello all,In the projects module, there’s an ability to evenly spread planned resource hours across the activity’s start and finish dates. This helps even out the resource analysis so the full resource hours don’t show up at the beginning of the planned start. I’m wondering if this functionality exists for resource analysis related to PM actions and/or work tasks. From what I can tell, the PM action and work task related resource analysis will just fill out based on the planned start date and however the maintenance calendar is set up (e.g. 16 planned hours with 8 hour work days will be spread out across 2 full days). We run into a couple issues with this setup on PM action resource analysis in future years. Some of our PMs are set up to generate the first of the year because we don’t know when we’ll be able to schedule them throughout the year at that time. We just know they’re due that year. The resource analysis then piles all of this time into the first couple days of January (see

Hi, Can you please explain what the logic behind the values fetching for the Resource Group LOV when creating 'new work that I will perform' from mobile. How they are filtered and be available in the LOV.Thank you!

Hi Experts,  Can we enable ROWKEY for MobileTransactionData LU?  One of our customer is trying to activate ROWKEY for MobileTransactionData. But getting following error.   Got the same in our CORE environment since there are no ROWKEY column in Mobile_Transaction_data_tab.  Thanks and Best regards,Sanjana 

Hi!We have noticed that our Application Messages is being processed very slowly from WMS - IFS.It can take awhile for a small XML-file to process and it’s customer order and purchase order messages in the same queue. We also To fix this issue we use DBMS_SHARED_POOL.PURGE in Oracle and then it runs smoothly again.This happens every day and we need to found a solution to fix this permanently. The SQL_text that runs in Database session when this happens is: SELECT SUM(QTY_SHORT) FROM SHORTAGE_DEMAND WHERE CONTRACT = :B3 AND PART_NO = :B2 AND (ACTIVITY_SEQ = :B1 OR :B1 IS NULL)Have anyone experienced this before?  We use Apps9 and Oracle 12.1

I am unable to finish a work task due to active clockings, but I don’t see a way that I can finish the clocking. I started and stopped travel on MWO, but the transaction failed for stopping the travel. Now I am not able to close the clocking in the browser, and I don’t have the work task available anymore in MWO. How can I stop time clocking or close the work task in any other way? I already tried initialising the app but that didn’t work.  

Hi,In IFS Cloud 22R1, the tool check-out/in functionality was introduced in Asset Management, with the possibility to do self check-out/in for technician.I could only find how to perform this from IFS Cloud and not from MWO App.is this functionality available on MWO app in some way ?If not is it planned for it to be added ?For the customer I am working for, technicians will only have access to IFS through MWO App with LTU licenses. This tool check out / check in process was something of interest. But if it is only available from back office and not from MWO app, they will not be able to use it.Kind regardsLénaïc

We already have a ticket system for PC Hardware, password resets etc.. but now looking to build on support centre functionality to use as an in-house help desk. Users will use the option to quick register support issues, which is then reviewed/resolved by persons designated as support users. Using it also for the continual improvement program, and support solution to show when an issue is resolved. Question - is anyone else using the IFS Support Centre for this purpose? If so, any tips? - its a new concept to our business and want to make sure its workable. Thanks for any advice    

I have successfully deployed delivery 2016 (UPD17+UPD18) to my IFS test environment, but have run into an error while applying the included Touch Apps manual installation on my utility server. The Touch Apps database is a separate database from IFS and I have verified IFSTAS and TASRUNTIME user/password within the the TAS database and verified the IFSMOBILITY user/password within the IFS TEST1 database, but received an "Access denied" when the installation runs.Product Version: 10.18

Hi, cannot find this functionality in Aurena. Is it only available in EE and, if so,  which Cloud version has it been reintroduced in ? Thanks

A customer who is in 22R2 has a requirement to attach several media items in to a survey answer.Is this possible to make it available on survey answers media attachments so that multiple images can be attach to a single answer.Is this possible by enabling object connection on surveyAnswer LU and with a customization enabling media items on ServiceEngApp-cust.app @Overridemedialibrary {   entity SurveyAnswer {      prefetch = true;   }}I suspect there’s more to be done in ServiceEngApp-cust.client file as well as above only did not work as we wanted. I tried adding as a image viewer and added to the card EmployeeSurveysCard. but that didn’t work either. imageviewer CardSurveyAnswerImageViewer for SurveyAnswer {   media {      enabled = [true];   }}Should we add this as a command as well?Is it possible for someone who has MWO experience to guide me on this customization? Are there any additional steps to be done here or this is not supported in mobile for 22R2?Thank you!

How does the time zone field in mobile_device_location work?Does IFS make a call to an external service, passing the latitude and longitude?Does it handle daylight savings?  

Hi,I need to configure the MWO application and remove many buttons. It seems too complex for our field guys. Does anybody knows if is it possible? Thanks, Gianni Neves

Hello Community!We have a situation with our Maintenance Plan where, if a preventive maintenance is anticipated, the Planned Value colunm does not update. Do you have any tips on how where can we set this colunm to be flexible?A little background on the situation described: Below you can see the maintenance plan for one of our trucks. The actions are based on how many hours the machine has worked. We anticipated a 500h revision 90h before it was due. When the WO was closed, we would like that the Planned Value would change from 9113h, to 9023h (since 90h were anticipated). But the values remain still. Thank you

Is there any way for a customer to install MWO (service) (windows) if their corporate policy blocks access to the Windows store?

We have started experiencing exceptionally long runtimes for our background jobs that are kicked off for calendar generations to generate work orders from our PM actions.  Sometimes these jobs are taking up to 4 days to run whereas in the past they would complete in a matter of a couple of hours.  Has anyone else experience this?

Hi Experts,  Once of our customer is asking as mentioned below, “ We have a requirement to send the Assignments to mobile (mWO Service) through Drip-Feed method in IFS Cloud 22R2. For example: Send Assignments/Task one at a time to the technician in mobile after they complete the previous Assignment/Task.Can you please confirm if this is possible through configuration using Synchronization Rules? ” Any input regarding this really appreciate.  Best Regards,Janith

Hi All,I am working on a MWO Mod.I defined a function in ServiceEngApp-Cust.projection and implemented the function in ServiceEngApp-Cust.offline file.---------------------------- FUNCTION PROCEDURES ----------------------------procedure Function<GetNextSlNumber> Number {Code compiles without any error.However, when I test the Mod in the app, I get following error.Action<ActionName>:Failed to find procedure ‘GetNextSlNumber’Action and function GetNextSlNumber are implemented in the same file  ServiceEngApp-Cust.offline.Any clues as to why I get this error?

Hi Community,Super simple question here, we have an Apps 9 customer who is on an O/S that is end of life and they want to uplift the version of Windows to something that will be continually supported.  I am looking for an up to date install/compatibility sheet please that shows whatever the latest windows version is that will work within Apps 9.  I know they exist but I just cannot find it so reaching out for some help please. Thanks in advance. Kind regardsDean Burston | Support Operations Manager | Support TeamT: 01242 304244 | M: 07825 987709 | e: dburston@cedar-bay.com

Hi All,I was able to add a Aurena wo url/link from a customization into the notify me app - authorizing PO details page. Customer is in 22R2.But i’m unable to navigate to that page with a internal/external browser with a click. it direct me to the following error. Can anyone verify navigation is not possible from notify me app?Thank you!

Hi All.Does anyone know how to change this sort to MchCode asc, not Mchname?Using Apps10UPD17 MWO Maintenance 10There is no option to change the field.Tried to add another Orderby item but it’s not working.Tks.Br.Lopes

Hi Everyone, When I try to grant activities in a permission set I got the following error,Here is the detail view:Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ManagePermissionSets/SavePermissionSet ---> System.ArgumentException: Stream was not readable. Server stack trace:   at Ifs.Fnd.AccessProvider.FndConnection.CallGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at Ifs.Fnd.AccessProvider.FndConnection.AsyncGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at System.Runtime.Remoting.Messaging.StackBuil

Community, wondering does IFS have a report in Service and Maintenance Module, can cater to my below interests.i want to get an idea of how much of a certain work type has costed us till dateand get an idea of the costs associated with all the no part, part requisitions and material orders. Thank you.

Hello,  Currently we are looking to leverage approval templates to make the ease of adding approvals at various screens within IFS easier. While setting up an Approval Template, I noticed that the Note field is not available. If you manually create a New Approval Routing manually, you have the option to populate the field. My question is when setting up and Approval Template, are you able to use a Note field to create instructions and detail for each approval step in the template? Any guidance would be greatly appreciated. Thank you.