Service (Touch Apps, MWO, MRO)

I would like to use the same calendar (MAINT: Off on Saturdays and Sundays) for all maintenance organizations. It is used for both corrective maintenance and PM actions. However, there is an exception for preventive maintenance as the work is carried out according to a 24/7 calendar every day of the year.When I use a maintenance organization on a PM action and add a new calendar (MAINTPREV: 365/24/7) in the PM action trigger, the calendar of the maintenance organization takes precedence.The solution I found is to create dedicated maintenance organizations for PM actions with a MAINTPREV calendar. However, this is very cumbersome because there are more than 20 sites, and each site has 10 maintenance organizations.I am looking for a solution that uses only one calendar (MAINT) for all maintenance organizations but calculates the dates of PM lines according to a 365/24/7 calendar.

Hi Community,An MWO is processing tickets and received the above failed transactions. what could responsible for this kind of failed transactions and how do we prevent it? ThanksMesh 

Hello, Is there a way to bind the activation URL in IFS MWO Mobile app without customization before releasing it to technicians? 

Hi, Is there any location or updated documentation available to find the newly introduced framework system methods to use in the offline files? Best Regards,Navod

Hi,Is it possible to configure or customize the Work Task information that are displayed in the box on the Work Assignment Calendar of the B2B Portal for Subcontracted Work Orders ?  and/or on the small card when the user hover over the box ? and/or on the bigger card when clicking on the box ? Kind regardsLénaïc

We wanted to get some direction from the technical side of setting up Mobile Work Order in IFS Cloud. We want to make sure that logins on mobile go through two factor authentication. That means they need to use AD authentication or limit the devices that can us it.  We are looking to either disable mobile login from nort1app or for a reverse proxy solution that will limit access to specific devices. Or any other option that forces two factor authentication.  Are there other technical documents that could assist us with this? Thank you. 

Hi ,Customer is in Cloud 22R1 SU4. Print manager status “waiting” as below for all reports.Any idea for reason and how to fix?  Best Regards,Wasana

Hi Experts,In Above app when we generate service report, we can see all the reporting details including Tech/Cust signatures, which is great. However, one of our IFS customers who started to use ServiceEng app, has their own customers do not sign, until they see the invoicing amounts, after technician do the service (That is their normal practice). As we know we don’t have sales information in this app, we cannot display sales amounts in the service report.I wonder how such scenarios are mapped who uses ServiceEng app without any modifications? Any thoughts or have similar experience pls share.Thank you,Roshan

hiwhere is ‘employee’ workflow configured for MWO? I want to enable the visibility of ‘Finished’ task (NOT completed task) as a tile on MWO dashboard if possible. I have seen that once the task is marked Finished on cloud screen, it disappears from MWO screen for a technician.ex all such tasks are assignment completed by MWO technician but it no more exists in MWO because it was marked finished in cloud browser. 

Good Afternoon All,   I’ve created a workflow configuration, linked the maintenance survey and set the maintenance survey to trigger upon work start.  When I transfer the work order & task to the mobile,  start the job.  The survey doesn’t appear nor does it show in the eforms section.  I also tried in the technician portal and had the same issue.  This is within IFSCLOUD  Any support/feedback appreciated 

Dispatch calendar not showing past assignmentI have a past assignment (May) which is not expected to show in DC gantt chart as its view is from Current date-1 to future, but in DC calendar, since I can select past dates, I am expecting it to show but it does not show up.on using calendar button from the top, still it does not showOne more task I assigned for 30 may & it does not show 

Hi All, I have installed Service Eng App in my laptop (windows 10) and testing a MOD.The date format in the app is US format (MM/DD/YYYY)How can I change this to UK format (DD/MM/YYYY)?I could not find any option in the Service Eng App/Settings. My laptop date format is UK format. 

We have a need to create separate page configurations for mWO Maintenance 10 and have done the following:Created a user group named “HelpDesk”, added my user account to this groupUsing Apps for Page Designer with Page Designer to:Created a context named “HelpDesk”under this context, added text to a single label on the “New Work” assistant under Maintenance EngineerSaved and Published this configuration, verified that it exist in “Page Configurations”Created a Configuration Context Mapping such as Context = “HelpDesk”, Condition USER = usernameInitialized the mobile device, yet the modification does not appear in mWO. As validation of this process, I made a similar change to the same page (with different text) against the “Global” context and this change shows up immediately in mWO. Also, I am able to make this change to the Aurena page equivalent and it shows up correctly. mWO 10.20.1405.0Apps 10 (tested in both UPD16 and 18, both fail) Just wondering if this could be a weird permissio

We have an issue where customer orders and customer invoices are not created when trying to invoice a work order. A customer is set up with a service contract with invoice type Free of Charge:And on the Work order invoice type is set to free of charge:We can generate an invoice preview:But no connected customer order is generated. There’s a background job with description “Creating Customer Order for Invoice Preview ID 742.” and status ready, so there are no errors to trance. Could it be that no invoice is generated due to invoice type free of charge? If so, if, for some orders we’d like to charge the customer for a part of the service - is there a way without having to change the Free of charge setting on the service contract? We’d like to be able to do it but it’s not occurring every time. We have IFSAPP10.17.

During the creation of a Service Quotation in mWO, we only create them from a Work Assignment, we never create them raw from the home screen.  When doing this, the default value of the Service Quotation Work Type is equal to the Work Type of the Work Task from which it was generated.For our purposes, we wish the Work Type field to always have one specific value.  Currently we wish this in every scenario that we will come across without fail.  But, these will be generated from as many as five different work types. If the technician does not change the value on the initial creation screen, then he is required to change it on both the Work Order and any Work Tasks on the Service Quotation prior to submitting.  If either of these is missed, and the estimators miss it as well, then pricing is incorrect in the end.That scenario does require a minimum two different people missing this value, but if the value should always be the same anyway, then I should be able to default that field to that

Hi communityI have an issue on Cloud 22R1 where I am using the function Transfer To Mobile. Regardless of which module I am in - Service Management, Service or Maintenance I get the following error when I press ‘Transfer To Mobile’ :-Can anyone point me in the right direction to the correct this error please.thanks Graham

Hi,We are getting an error message when trying to log in Aurena NotifyMe 10. We also use Aurena ScanIt 10 and this one works fine.   

Summary:When uploading a Revised Document via MWO it will create new Document Revision in IFSDescription:As MWO users are supposed to fill in document templates attached and sent from Aurena. Modified documents are uploaded via Revise Document section of MWO. When MWO users upload revised document it will create new document revision in IFS.However if a user wants to upload a modified document in Aurena client (without Aurena Agent) it does not create new document revision and same document revision will be holding the modified document file.Therefore this is an inconsistent behaviour in IFS Aurena and MWO.This issue is reported to MWO RnD via SMZMWO-7678. Also, refer the attached document for more information on this.

Hi Experts,I have run into an issue when I check my stock in above app. I can still see parts which are blocked by availability control (NOT ORDER ISSUE) in my stock. If I issue them in device I get a fail transaction. My question is how did I get these parts sync to my device ?. I checked the default where clause of the above entity and I can see it clearly block parts with NOT ORDER ISSUE.Can someone please let me know where I have gone wrong? I tried to check tas configuration panel, but there I cannot even see serviceeng app, I can only see old app mWorkOrder. Is there a way to override default where clause in our system which I could not figure out yet ?Thank you in advance for your support!Roshan 

Hi Experts, One of our customer needs to  set up a default time in MWO screen where technician fills time report.Any Inputs?Thanks.

 Hi All, we setup horizontal cluster and load balancer  in ifs application last week.after that we reconfigured touch app server again and put load balancer URL as application url in touchapp installer.Now below error can see in touch app trace log, Most of users get this error in  aurena scan it app also.anyone know what can be a reason for this ? w3wp.exe Error: 0 : Object reference not set to an instance of an object.    DateTime=2023-06-13T18:42:15.2327543Zw3wp.exe Error: 0 : Execution aborted.    DateTime=2023-06-13T18:42:15.2327543Zw3wp.exe Error: 0 : ERROR_PROGATED_SYSTEM_EXCEPTION:Object reference not set to an instance of an object.    DateTime=2023-06-13T18:42:15.2327543Zw3wp.exe Error: 0 : Object reference not set to an instance of an object.    DateTime=2023-06-13T18:42:59.1411348Zw3wp.exe Error: 0 : Execution aborted.    DateTime=2023-06-13T18:42:59.1411348Zw3wp.exe Error: 0 : ERROR_PROGATED_SYSTEM_EXCEPTION:Object reference not set to an instance of an object.    DateTime

 Hi,I’m having below issue. Anyone has any idea about this?New field added to the Cloud page and it's working as expected. can see the list of values, but when I open it from mobile app field is there but no list of values available. Thanks & Regards,Asanka.

Community,we have a sister German company, and they buy product from us, sometimes it needs to return to us and we will do some upgrade and ship it back to them.my question is, what is best solution in IFS to map this business model? currently we are not using CO RMA, Supplier Warranty, Work Order, currently we are doing CO/PO return, shop order using the returned part as material and shop order to manufacture a new part no and CO/PO ship back to Germany. this is not a best practice.What is the best practice then? Thank you.

Hi Community, Do anybody know why the Clock Out…. will show up when a user is trying to invoice the task - work assignment has been completed? see screenshot below.Any explanation will be helpful. Thanks  

Hi All!How to change the equipment type from EQUIPMENT by default into TOOLS/EQUIPMENT in Tech portal?. I’ve tryied to change it through Workflow configuration but the change doesn’t apply. May be the portal is dedicated only to EQUIPMENT?Thanks for your advices