Solved

Possible causes   Invalid username and /or password the user is not authorized to log in the service is currently unavaiable   Please contact your system administrator if issue persist

Hi, The user is facing following issue: There is currently a problem connecting to 'http://kiito.xxxx.xx:xxxx'. User ext_xxxx is not allowed access. Most likely causes:  * User not set as Active.  * User is not granted connect privileges.   I have checked the user in active in create user and also not locked. The database user is also connected.    Can you please help?  

Is it possible to prevent users to set Service Orders as Resolved as long as there are open/incomplete activities and/or Material demands that are not Fulfilled?

Hi IFS Community,Thank you all in Advance.Could you please explain why we cannot use “&” in the Invoice Number field in the Manual Customer Invoice /Manual Supplier Invoice Screen?? Best Regards,Chathura

Cloud 22.1.1Using Chrome.Using Find Page in the Navigator, the text is cut off horizontally, showing only the top of the characters. This is new behavior in this client’s system.Any ideas what could cause this? 

Hi1/ In a product center we define a weight for a product in KG  : for example 3 KGIn the shipping list, the unit is in Gr and not KG. How to set the KG unit in shipping process despite of gramme ?2/ In the ship List, we can define a shipping charges. How to set Alliance in order to always have this cost in the service order ?Is it linked to the setting of a pricing rule in a contract (expense rule) ? In the Financial tab or Resolve tab/Complete order, sometimes we have the price of the part without the charge of shipping and sometimes we have the line for the ship_charges includedProduct Center Ship list Shipping Charge Thanks and Regardsanthony

After creating the employee, how can i change the person ID if it was misspelled ?

Hello, We have set up automatic tolerance posting in our test environment, we have also set up the posting control for SP1, but we were wondering if there is a way to set up control type AC2 for this posting type. We want to be able to add a cost center to the tolerance posting, so we can easily identify when we look in the GL Rows analysis which cost center a particular entry goes too. Thank you!

Using XML, is there a way to grab the latest record? In the below example, there are multiple “OPEN” records associated with the task_id but I would only want the latest record. Also is there a resource to learn more about XML and FSM?  <data_constraint>        <constraint>          <left_operand>task_event.task_id</left_operand>          <operator>eq</operator>          <right_operand>@task_id</right_operand>        </constraint>        <constraint>          <left_operand>task_event.event_type</left_operand>          <operator>eq</operator>          <right_operand>OPEN</right_operand>        </constraint>      </data_constraint>

When hovering over any given activity on the 15.4.3 Web Console, I have the ‘Disposition’ set as a visible option from the activity details tooltips menu, but it’s not displaying the relevant status for this. I would expect to see ‘Open’ or ‘Fulfilled’ in this location. Any idea why this is? (JPG attached)Thanks, Sean  

Hi,We have a case where multiple checklists are added to a service order. In back office, checklists appear in alphabetic order, but the liens are not numbered in the same order.What determines the order? Can it be set? What is the criterion? Indeed, in mobility, the lines appear in this order : Thank you.LaurenceALLIANCE V15.1.0.12

Community,i have a problem in user profile for Aurena, below user can see lots of Engineering menus in IEE, but only one in Aurena, may I know how to fix this error?this is IEE menu in Engineering this is Aurena Engineering menu, only Asset Design is there. Thank you.

Eevn though there are connected business opportunity and business acitivites for this saved account/customer, Data is not shown show saved customers in CRM panel  When customer name is clicked in outlook it tries to show but then again dissapear. 

Hello all,I am looking for a way to analyze data and generate an alarm when a process is going in the wrong direction. We currently have Control Plans setup for all manufactured parts. Variable measurement checks are setup on each. We have specified Outer Min, Nominal Value, and Outer Max values.I was testing the use of SPC in IFS and defining UCL, CL, and LCL values that are within the Min and Max values. When I create the chart I do see the alarms. My question is,  is this the correct solution to achieve the desired results, or should I be leveraging another feature (Inner Target Cp/Cpk)? Any guidance would be appreciated!

Hello to all,I would like to be able to insert a line with BPA in the "Customer" screen, "Sales" tab, "Pricelist per Price Group" sub-tab.I use this web service: main/ifsapplications/projection/v1/CustomerHandling.svc/CustomerInfoSet(CustomerId='CUSTOMER_NAME')/CustOrdCustomers(CustomerId='CUSTOMER_NAME')/CustomerPricelistArrayThe problem is that in BPA, I don't see where to add the notion "CustomerPricelistArray" ? : This is a request that I have a problem with to set up a customization for one of our customers.Is it a limitation of the system? Thank you. 

We have found an issue when we create a Customer Order that originates from a Business Opportunity.When we change the quantity, it will add another line of discount and doubling it. Business Opportunity created for 2 units and converted into a Customer Order: Changed quantity to 3 units and get this pop up (the first 25% discount comes in automatic from the Customer Agreement?): Now line level shows 50% discount instead of the 25% mentioned in the agreement: When I right mouse on the line and go to Order Line Discount, I can see 2 lines now - 1 for agreement and 1 for manual? Doesn’t matter if we add and deduct the quantity, an additional line will be added? Is this a bug or a setup issue in the Customer Agreement?  Thanks,Michael

Hi,I am having an issue when importing an extremally large ACP package that holds a number of Aurena Page configuration for multiple context.  When I try to open the ACP package IFS runs a validation that throws the following error message.  ORA-06502: PL/SQL: numeric or value error: character string buffer too smallFailed executing statement (ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at line 11ORA-06512: at "NORT1APP.MESSAGE_SYS", line 138ORA-06512: at "NORT1APP.APP_CONFIG_ITEM_IMPORT_API", line 2200ORA-06512: at "NORT1APP.APP_CONFIG_ITEM_IMPORT_API", line 2212ORA-06512: at "NORT1APP.APP_CONFIG_ITEM_IMPORT_API", line 2536ORA-06512: at "NORT1APP.APP_CONFIG_ITEM_IMPORT_API", line 2557ORA-06512: at "NORT1APP.APP_CONFIG_ITEM_IMPORT_API", line 1913ORA-06512: at "NORT1APP.APP_CONFIG_ITEM_IMPORT_API", line 1918ORA-06512: at "NORT1APP.APP_CONFIG_IMPORT_API", line 2200ORA-06512: at "NORT1APP.APP_CONFIG_IMPORT_API", line 2205ORA-06512: at line 6) The

A user is attempting to update a purchase order with a change to one line (line 5). On using the RMB ‘Update Purchase Order’ on the Purchase Order Change Order screen he receives an errorDebug console shows that the error is thrown by this function in Change_Purchase_Order_Line_APIAs the error is thrown within Change_Purchase_Order_Line_API, is it finding a non-numeric in the line number or somewhere else?Thanks in advanceAndrew

Is there a single report that includes all Maintenance Events: Scheduled, Life Limit, AD/SB… showing last performed and next due maintenances in it? The closest I see is the Serial Maintenance, but I need to navigate from tab to tab to get a whole view and last performed maintenance is in a complete separated tab.I need also to see maintenance for the Serials installed, in case they have their own Maintenance Program. That is the customary way of presenting the maintenance report to Brazilian Authority and, in the need to see any detail, a filter is applied, not the contrary.

I have two parts on a customer agreement as follows:  Part Valid Price 1222 1/1/2023-12/31/2023 $1 1222 1/1/2024 - 12/31/2023 $2  If I create two orders today: Order 1 with wanted delivery date in 2023 for part 1222 $1 Order 2 with wanted delivery date in 2023 for part 1222. Shouldn’t $2 be the price?  Currently both orders are showing $1. 

We are testing 22R2 and we are running into a error when trying to add a charge line.You can add the line but as soon as you try to put the price in, it errors out.Any ideas on this? 

Hi Everyone,I was wondering if anyone has discovered an easy way of replicating the logical that IFS uses to create Intrastat reports in SQL? The reason why we are looking to do this is because we would like to see the parts which will appear on the Intrastat report without creating a new one in IFS.I’ve run the debugger in a test environment and this looks to run the following the following line:.Intrastat_Manager_API.Start_Intrastat_Process I’ve taken a look at what this procedure looks to include but before I go any further with this approach I was wondering if there was an alternative way of doing this?We are currently running IFSAPPS 10Many Thanks,Dan

Hi, I have a reference to the Technical drawing on my master part, using the “Technical Drawing” field in the main tab.I would like to display this drawing on the shop floor workbench. If they make this specific part, the drawing should be visible in the workbench. Does anyone know how?I can make attachments visible using Object connection transformations, but I can’t figure out how to do it for the technical drawing.The drawing itself is an attachment in the screen “technical drawing” Wouldn’t this one do the trick: Should I add more parameters? 

Hi All, Can someone explain how to add a new RMB option to a specific position (e.g. In between some existing menu buttons). Thanks,Roshanga

Hi, Is is possible to générate maintenance plan with earliest date 15j before due date ? the line is uopdatable manueally but we would like to have it automatically 15j before due date.and lastest finish = due date does it need Event ? or a parameter coud allow that ?  Regards