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Hi,Is there any way we can control which attachments an SA can have access to in Mobile?  At the moment it seems that anything we attach to a Service Order, is available for them to view but we would rather that they can only see certain files, to make it easier for them to find the ones they need and also to avoid them accessing some files that they should not see.Thanks

Southwest had a ship-or-shelf (SOS) program where they examine the part (quarantine) then decide if the part needs to be shipped for repair.  Southwest would like the system to auto quarantine certain parts (and also have removal reason be one of the drivers for the automation). There is a ship-or-shelf checkmark available in Maintenix, but it is for information purposes only, doesn't have any logic built into it. Curious how/if other Operators have a ship-or-shelf (SOS) program and if so how are they managing that in Maintenix, if at all.    

We’re trying to close out quarter end in Finance and when approving a mixed payment, we’re getting this error on 7 transaction lines. All of the other lines go through normally and if you look at the transactions, they’re pulling the account number from posting controls as we would expect. This has never happened before in previous months. Any ideas would be helpful as we’re currently stuck and unable to close the quarter.We’re running IFS Applications 10 Update 9.

Hi,We are trying to further digitize our asset management process and one basic step in that process is rate our assets condition on a numbered scale.Input data on such a rating is difficult to automate and there are many parameters (number of fault reports, inspection remarks, unplanned stops etc).We will have to store data for condition rating purposes and have concluded that a number of custom configurations are necessary. Do we have anyone out there that has implemented something similar to what I am descriping? Best RegardsAnders

Hi everyone , I was having a query basically on the rule ID concept. the scenario here is work orders are generated without Object ID. and the PM is connected to the Rule id. so just wanted to confirm this, is this the functionality that if the PM is connected to Rule id then object id will not flow on the work order OR I am missing something?  thanks in advance. 

Hello,Does anyone use Checks in IFS? We used to handle all of our checks in our previous ERP but when trying to incorporate them in IFS, we can print some off using the Laser Check printing operational report, but this report doesn’t handle Routing numbers, account numbers, etc, basically most of the fields that are important when dealing with checks. We are considering using Check Docs, but we wanted to see if anyone using IFS handled their checks differently. We’d like to find the best way to handle our checks, so if anyone has any input, that would be greatly appreciated.Thanks,Bryan

Hi all,In IFS PM Action it is possible to set an accumulated condition (like running hours). When there are at least three values in IFS, IFS calculated the maintenance plan.My question is more related to when we have a lot of running hours registered, how does IFS calculate the maintenance plan? is there some documenation on this topic?How many registered hours are taken into account (all, latest 10 measurments, or latest 12 Month?) and is the maintenanc eplan always calculated lineair based on these values? I got a question of a customer who wants to know if there is a possibility to have seasonal calculation? so for example it is know that during the summer the runnig hours are less then in winter time. Can IFS take this into account within the calculation?Thanks! 

Hi,we would like to release documents of a certain document class automatically after the document is created so that it is passed in the arichvsystem. For this purpose I have created an event which executes a SQL script when a new record is created in the EDM_FILE_STORAGE_TAB table. This works for many documents, but for some the error "Document with status Operation In Progress cannot be approved:                    ORA-20105: DocIssue.APPROVECHECKEDOUT1" output.I then already put a break in the script and also attached the event to table EDM_FILE_TAB. All unfortunately without success.What am I doing wrong?Regards André

We are importing a bunch of new contracts due to a merger, and for the first time we have to import items without serial numbers on contracts. The products are not serialized, but we do have TAGs on all of them. We have tried to modify the customer_contract_maint-ccontrl_xref-Items template, but without luck.We have 1000+ items we need to get on contracts, and would very much like to not do it manually. Any tips?

We have just created a bunch of new SAs in Alliance, and if we try to create a private appointment we cannot use “Current location”. This is the first day they use the system. Is this possibly Node-related - all the users are set up with a new node 

Is there any settings for the customer order lines, so they don't release with zero costs? Thanks Liam Roberts

Hi,I noticed that after feel minutes without using IFS Cloud, I have an error (need to reconnect). It is like some kind of connection time out. Do you experience similar problem? Thanks, Gianni Neves 

Hello all,We are still in Apps9, and I’ve been tasked to look into Sales Campaigns. Is there a way to create a global (we have 12 different sites) that is valid for all customers, instead of having to do individual campaigns as a Customer Agreement/Deal per Part?Any suggestions, support, papers etc. would be welcomeThanks,Michael

Hi,In Alliance, for a service order, the first activity is defined as Primary Activity.Could you  explain the meaning/goal of this primary activity : Is it for technical view  ?Could you explain if there is a way to define which activity could be set as primary (unless with stop code)In a customer case, we have 2 activities, all of them have the same weight for functional perspective. Thanks and Regardsanthony

Hi, What is the purpose served by the data in the tab Sub MS Receipts in MS L1 part?  How are the records created in this tab? the dates doesn’t have intervals either. pls can someone explain ? Thanks in advance !Yashodha 

We have a posting issue with Supplier Payment. It is trying to post with a code part B (department) anc C (product) defined while the account is blocked for part B anc C. Looking at the Repost Supplier Item, I do not see how I can remove the value in code for department and for product.IP1 is defined with code part A only. There is no definition for the department and/or the product. Why does IFS push code part B and C onto the Supplier Payment posting?Is the only solution to put “CAN” for code part B and C on the 2119 account?

Hello,I have been playing around with the formatting addition to 22R2. Are there any future enhancements planned for this? It would be benifitial if the following could be adde, Within the Condition show the columns in alphabetical order and include the ability to search for the required column. Include all the fields available in the view. Example being that in the Shop Orders view you cant added the start or finish date as an option. Include the ability to use != for all fields. Again within the shop order view you can say that the Status !=Released. You can only select a specific status. Is OR being added as a condition? Is there a way we can add in a comparison between fields. Example in the customer order lines I would like to say if the sales qty = delivered qty show GREEN. Can we have more colours added. Much more options in EE. Can we have the ability to re-order the priorities within the formatting options?Thanks,Jamie

With the FSM updates being posted within days of release here:https://community.ifs.com/fsm-product-updates-114and the PSO updates being posted within days of release here:https://community.ifs.com/pso-product-updates-116How do we subscribe to be notified when a new release comes out so we can review release notes, etc? I cannot find a way to subscribe, any RSS or similiar on the page, etc. Or even better can request to join an distribution list to be notified of updates?

Hi,we need help to figure out how to use the parameters in order to create invoices for the correct periods. We are going to use a database task Schedule for Invoicing och Service Contracts:We have the following set ups of Service Contracts that we want to batch invoice:Yearly, Prior:Price Unit: 1 YearInvoice Rule: PriorInterval: 1 YearYearly, Post:Price Unit: 1 YearInvoice Rule: PostInterval: 1 YearEvery 6th months, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 6 MonthEvery 6th months, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 6 MonthQuarterly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 3 MonthQuarterly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 3 MonthMonthly, Prior:Price Unit: 1 MonthInvoice Rule: PriorInterval: 1 MonthMonthly, Post:Price Unit: 1 MonthInvoice Rule: PostInterval: 1 MonthWhat parameters should we use and where to have our jobs running automatically once every month, last day of the month?We use IFSAPP 10.17. 

 Hi, I tried to attach a document size 7 MB in MWO in a task but it says “size exceeds limit”, please suggest what can be done. 

In Cloud for Mobile Work Order... if a New Demand of Material arises for different site for the same Work Task, then there is no options to select different site in Mobile Work Order, if we select New Material Demand(Purchase Requestion) then by default it fetches the Work Task Site… is there an options to configure and add different site in Mobile Work Order ?  

Hello :  Is it possible to have more than 4 contacts in an IFS service portal?

Hi IFS specialists,my colleagues have started to search parts using the Enterprise application search.But as result we get only part catalog, sales parts, supplier for purchase parts, but not inventory parts (what we would need).Does anyone know how to add inventory part in the search Domains?Thank you for any hint :-)Regards Martina 

How to remove "Show Hidden Item" option from Navigator - in IEEI have a requirement to hide some navigator items,  but after hiding still LTU user have the option to see the item with RMB  option “Show Hidden Item”,I want to remove this RMB option, does anybody knows how to do this please?

In our setup, we have 12 difference Sites (split per country) currently if I transfer to mobile and check “Pool Work Order” it goes out to all our engineers globally. And I don’t want someone in Americas to fly to Europe to do a service where we have an engineer within 1 hour drive.Is there a way we can split this up, so it only goes out to the engineers connected to XX site? And not out to all of them? Thank you,Michael