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MWO Survey Question are not synced

  • May 8, 2025 5:31 PM UTC
  • 6 replies
  • 276 views
Sidekick (Partner)
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Hi Team,

I tried to create new surveys configured in the workflow, but I encountered the following error. The data was not populate on mobile, but it was present in the Back Office.

 

 

 

Configuration details : 

Survey Information 

Workflow details 

Thanks

Best answer by anmise

Hi ​@venkatesh 

What kind of environment is this? Since it looks like you have db access, can you try to run this?

 

GRANT ALL PRIVILEGES ON CONNECTED_SURVEY_QUESTIONS TO IFSSYS

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    6 replies

    Superhero (Employee)
    • anmise
    • Superhero (Employee)
    • Answer
    • May 8, 2025 6:15 PM UTC

    Hi ​@venkatesh 

    What kind of environment is this? Since it looks like you have db access, can you try to run this?

     

    GRANT ALL PRIVILEGES ON CONNECTED_SURVEY_QUESTIONS TO IFSSYS

      supulm
      Hero (Employee)
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      • supulm
      • Hero (Employee)
      • Jul 6, 2025 6:50 AM UTC

      Hi @venkatesh, may I know the environment that you faced this issue in? 

      supulm
      Hero (Employee)
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      • supulm
      • Hero (Employee)
      • Jul 6, 2025 6:50 AM UTC

      Hi ​@venkatesh, may I know then environment that you faced this issue in? 

      Sidekick (Partner)
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      • venkatesh
      • Author
      • Sidekick (Partner)
      • Jul 6, 2025 10:33 AM UTC

      Hi ​@supulm ,

      I encountered this issue in our internal environment. Due to DB access restrictions, the environment was not synced with the standard setup, which may have contributed to the issue.

      Superhero (Employee)
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      • Pilar Franco
      • Superhero (Employee)
      • Jul 17, 2025 9:35 AM UTC

      Hi ​@venkatesh ,

      Could you please detail what was the solution implemented to solve this problem?

      Sidekick (Partner)
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      • venkatesh
      • Author
      • Sidekick (Partner)
      • Aug 11, 2025 6:44 PM UTC

      Hi ​@anmise ,

      We tried the same approach in the new internal environment but encountered the same issue after applied the below solution which we done in our other internal environment. We have also granted access to the IFSSYS user using the following command : 
      GRANT ALL PRIVILEGES ON connected_survey_questions TO ifssys WITH GRANT OPTION; 

      Screenshot

      Thanks

      Venkat

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