Solved

Hi,In the V12 : A technician can close his activity as “incomplete”, and on the completion screen, he unchecks the "remove from device" and then see his activity incomplete in his Work-List.In V15, if incomplete and we do this process to uncheck the remove, there is a screen that appears to enter a Follow-up activity, not suitable for the customer.The only way to keep the activity incomplete in the WL is to exit the activity after closing incomplete, with the Exit arrow at the bottom right, but this is only possible if you make the signature optional.The customer wants the signature as mandatory.And in addition he cannot start another activity (Prevent technician at two sites), which does not correspond to the customer's needs, explanation belowCould you explain how to have the same behavior that in V12 without the follow up activity ?Thanks and regards anthony

Hello, I would like to find the name of the IFS instance in a table/view :Is this possible?Thank you! 

How to add a Search option on Custom Aurena Page? I created a group element and selector element on a page and this works but I want to add a Search or Filter option to the Group. This page also has an Association to the Group that works as well. I don’t see a Search option when a Group is the main content. Is there a way to Fliter the Selector? If not i have to scroll through thousands of records to select the record I need to edit.Thank you, 

is there a way to find out what are the permissions or projections required for document approvals under customer order. i am struggling to find out.

I am very new to IFS Cloud technology. I downloaded version 1.15.86 of the IFS Touchapps server installation package from the Cloud.Ifsworld.com/Downloads page and I am trying to test install IFS Touchapps server on a VM in Azure, to connect to an Cloud 21R2 application server in Azure on the same subnet as the Touchapps server. If I open the landing page for the application server from the Touchapps server, and then launch IEE, I am able to login to IFS successfully. When I start the Touchapps server installation and it gets to the screen that asks for an application server, i enter in the exact same URL, including the :48080 at the end of it, but when I try to ping the application server, it comes back with the following error:Also, if I try to run a test connection on the same screen, it comes back with this error: The installer logfile shows the following entries. I replaced the machine name below with FQDN for security. IFSTouchAppsServerInstaller.exe Information: 0 : Existing sit

When I try to delete an Aurena projection I get an error message that a Custom page exists. I removed entities an unpublished the projection but cannot delete. How can I delete pages that I cannot see?  

Hi,On behalf of an LCS case.There is a difference in number of records found when choosing "I Next Authorizer" and searching for the same authorizer in "All" or "My only" in Posting Proposal.Test plan--------------------Select ‘All’ → query for user ‘ABC’ in i’m next authorizer’ -> No of records 500Select ‘My Only’ -> No of records 500Select ‘I’m next authorizer’ → No of records 200  Please explain the criteria or difference between these options Best regardsZuha

In the Quick Search - how do I know what columns are searched within a module - in Employee Browser?

Hi,We are running IFS Cloud 21r2.I have installed add-in Aurena Agent on my PC and it works from Google Chrome but not from Edge. It should work from Edge?Any suggestions how we can get it to work in Edge? BR, Patric 

Hi!  I use IFS 8. Each month end, there will be users compain that they have to wait 1 or more hours even run a simple daily job. I check Database Backgroud Jobs. There are many big jobs are posted at month end. Some job will running more than 2 hours. Other jobs have to wait when 1 big job is running. I guess there is only one job can run at same time. Is it possible to run 3 or 4 jobs at same time?  Thus other jobs can execute on time if 1 or 2 big jobs are running.Is anyone can help me on this? Thanks in advance! 

We are an Alliance 12.5 site.When a new Customer Support order is created, an email immediately gets sent to the Service Agent assigned. I’m trying to figure out, where this is triggered and email configured.What I have found, is that the body of the email exists in an item in the “Messages Manager” under the Customizer tab.What I haven’t been able to figure out is where the configuration is that instructs an email to be sent on new Customer Support order creation, and that it should contain the text that i’m seeing in the Meesage ID: CST00002?Can anyone point me in the right direction?CheersMark. 

Is there a function within the ‘Customer Order’ screen to Create/print pick list? I’m attempting to print without leaving the ‘Customer Order’ window. We understand there’s a separate screen to create the list but specially want to print from CO screen. See attached if need be.

Hi Everyone, We are looking at populating the Custom Stat No field with the HS codes (unless anyone advises otherwise).We’ve identified around the HS codes for around 100,000 parts so far (with many more to go). Does anyone know if there is a way to change them on bulk to add the code to the part (the field will be empty at present)?

Hi,I have created a sales process template with actions for Business opportunities.In my action I am using custom fields, but in Aurena these do not show correctly.As you can see I have two custom fields ‘Public\Private’ and ‘Sector’ under actions that require the end user to enter the data.When you select sequence 30 and click ‘Enter Data’ you get the following:On a non custom field it displays correctly: How do I get the custom fields to display correctly? Thank you.

Hello, We have recently turned over our HR department. A new member is attempting to use the termination process in IFS apps 10. They have the same Permission Set access, however, they receive the following error message when attempting to complete the termination wizard. I have not found anything in the help that indicates where this access needs configured. Any guidance would be appreciated!  

In our v15.3 test we are able to minimize the search criteria using the red arrows.In out production, this option has disappeared. How can we activate that “button” 

How can i approve the document under approvals , i dont see a button for approving and rejecting. I can only see the object details. 

Hi Experts,I have a customer running FSM production environment & there is a requirement configure FSM instance to use HTTPS instead of currently used HTTP.The question is the customer has a specific requirement of not running the FSM installer file to reconfigure the application with these changes.Customer is asking whether it is possible to manually change the configuration files of the FSM instance to enable HTTPS communication, without doing an application reconfiguration through installer. Thanks in Advance !!!

Hi - my dispatch team has started looking into using SA activity allocation, and subsequent assignment. And they have some questions about Assign Multiple Activities function:Is there a way change the sequence of data columns? Why are the date sin US format, when they are set to be local in the client? Is there a way to add filter by SA?The idea is great, but they find it a bit difficult to use with the current layout. Will this be changed in 15.4 when Dispatch Console is completely migrated?

Dear community,as I have been working before in a company in automotive Business I used to know the ASC VAP with ASC Order STatistic running each night and providing a really good data base for KPI like Open Order, Order entry / Order Intake.Now I am looking for a similar functionality in Core  version IFS 10.Thank you for any feedback!Regards Martina

Hi Everyone,I have created a persistent custom field that uses a custom enumeration. However, I would like to be able to manually enter the value in the field (instead of going into the LOV every single time).Is this possible? If yes, what set up is required?Thanks in advance

When Excel Add-in Validate/Execute  , i am getting below error in Cloud22R1 .“MI_RETRIEVAL_ERROR- Failed to retrieve metadata due to internal error”migration job uses base view and CFV view  . Any idea why this error occur? due to CFV views?

Hi everyone ,  i was created a custom fields, and everything goes well, but today something is missing because when i try to use the LOV related in this field shows me an error    How can i fix this? Thanks for the Help!  

Hello all!!Do you know how to add the attachment feature (See/Add attachments) in custom screens with configuration?Attachments are displayed in the OOTB Debrief Overview screen, but we need to add the attachments in another custom screen, if possible.  Thanks a lot !!  

Hello all, In our custom screens, we would like to have only title, and no screen tip.In order to do this, we tried to leave blank the 'screen tip' property as shown in the first image below, but this has as result to be displayed the default screen tip, as shown on the second image ('This is a sample tip with text and stuff').How could we have no tip at all ? Thank you!