Solved

We are using V14.5A common issue we get is that people, having quoted current prices in a Field Quotation, then turn that into a Service Order but when they come to invoice, if the price book was since updated, they get the new prices, not those quoted.  This is a particular problem at the end of the year when prices are update for the next year.We cannot set the “Quote Type” to “Fixed” because the final invoice is often different to as quoted (i.e. the quote could include 3 parts but only one gets used in the final repair).When preparing to invoice, if we click on the “Display Prices” button, you can immediately see the prices change but even if you do not click that button, the prices will change when you click to invoice anyway.Is there any setting we can change so that when we invoice, the prices used are those from the quotation and not the latest prices from the PriceBook?  Or any other suggestion.ThanksChris

Dear Community, Do we need to install touch app server to use Aurena Notify Me Mobile App?? App Verson: App 10 , Update 13 Regards,Jewel

Hi,Has anyone used a different external planning tool (not MS Project or P6)?We are looking to integrate Celoxis into IFS and wondered if PROJX would still be utilised?Are there any general instructions for API/external planning tool set up that aren’t specific to P6 or MS Project?AppreciatedFiona

Steps –Customer order created. Release, reserve and pick the customer order. This was done through both EE and on WaDaCo. Same outcome. Deliver the order, and then check the background jobs and gives the below error.     Even though IFS has a warning the order does still get a delivery note number.

Dearsin our system , in manual supplier invoice , this error repeated many times in short times. the setup of supplier/tax withholding /reporting was blocked , but suddenly, all supplier data was changed  to Report Income/Withhold please advise . thanks in advance

Hi,We have implemented SSO with IFS 10 (UPD13). Go live date was the 25th of April this year.Every time users want to login they click in an IFS shortcut in their desktop and then the Microsoft office pop up message appears asking them to pick up an account (please see screenshot below).Do you know if there is anyway to avoid this Microsoft pop up windows to appear, so that users get straight away into IFS?Many thanksMiguel   

 Elementary design is a part of FSM, inside the designer we have written some query and the condition is not giving the result, we need resolution from community.

Hi, after creating a customer order , releasing it, going to the quick order flow screen and reserving stock via manual reservation then create a picklist we then move to Wadaco to complete the picking. We enter the order no, part no, loc no, barcode no then we are asked the quantity which is autofilled with the reservation qty. When we click save we get an error ‘picking failed due to insufficient available stock. This stock has an availability control on it. If we remove this, it works. When we try the same picking on EE with the same availability control it works and pick completes. Attached some screen shots of the issue. Many thanks for your support 

Hi All, How can we migrate XML integration maps from one environment to other environment ? Any document reference . 

Hi,   When a technician login into smart client or webclient. He should only see the task which are assigned to him not all  the task assigned to his access group.Is that possible in Smart client that only task related to a person_id can be seen?

Hi,I remember this parameter USER_DEFAULT_COORDINATOR was working fine when using it as default filter parameter for lobbies:  USER_DEFAULT_SITE is working fine. Any idea what might be the problem or did I use the wrong parameter to fetch the default coordinator?Default Coordinator in User per Site has been defined. Thanks!  

Hi, I am trying to create an Event Action that sends an email. I am wondering if there is a way to set up “Contidions for performing this action” with an OR-statement?Let’s say I want to trigger the event action when WORD=HEY OR WORD=HO, but not if WORD is something else. Regards,

Does anyone have any suggestions on what is needed for Status codes 3-5 to appear on my Cash Plan? It appears on my Cash Flow Analysis but not on the Cash Plan.  Thank you for any information provided. 

Hi, I need change the defaults option in Shop Floor Workbenchs page to the “Filter By” to “Shop Order”.Im triying that but i cant. Thanks!

We are noticing that IFS is trying to authorize credit card transactions for customer orders in our development environment around 1am everyday - even for past orders that have already been charged. We have disabled the credit card type to prevent the transactions from going into “authorized” status.Does know how to stop IFS from scheduling these transactions for orders that have already been completed/paid for or why it keeps trying to authorize these orders? Thanks for your help.

The authentication to IFS should be handled via Active Directory Federation Services (ADFS). For this system, which had been prepared already for the usage Customer is now using ADFS authentication for the windows users. Some software, for example some handheld scanners or some other software need to use own IFS Clients developed by the customer to connect. And these need to use ADFS.Most of these are handled via java applications or via Postman. For testing purposes with Postman the customer has tried to receive an Access Token from ADFS which should be used to authenticate to the IFS system.Had been tested via OAuth2 Flows “Authorization Code” and “Resource Owner Password” as documented in the technical Docs.The parameter resource had been set as well with the value “api://PTY10”.You can see in the following picture that an error is displayed when the “Resource Owner Password Flow” is configured. {    "error": "unauthorized_client",    "error_description": "MSIS9605: The client is no

Hi Guys, Ok, I’m back again with a simple question: Does IFS come with an included 365 day calendar? My calibrations are mostly done by outside vendors who use a 365 day calendar.Example: if the calibrate something on 4/23/2022 (Saturday), then it will be due on 4/23/2023 (Sunday). But the calendar my company uses, skips Sundays and holidays, so IFS shows this gauge due on 4/24/2023 - This will NOT make my auditors happy. So, I’m wondering if IFS has an existing calendar, a 365 day calendar, that i could use? Thanks very much for your assistance, Calibration Guy.

Hi,We sometimes use Vendors to provide services as well as just buying parts from them.  So I would like to create a PR or similar, to order a Service from a Vendor but have that connected back to the Service Order (similar to using a PR to order Parts for a Service Order).  Is there a way to do that?If I try to do it with a PR separately, I see two issues:It wants to receive the “Service” into a warehouse I cannot find a way to reference it back to the Service orderAny suggestions welcome, thanksChris

Hi,Any clue for this? 🤔 Regards,Tharindu

Hi All,Earlier we were unable to connect to the customer portal.server name is stal01 but config was set to stas01 for some reason and once we add this stas01 to DNS manager, we were able to connect to the IFS TAS customer portal successfully.But now we are having an issue when trying to login to the android device as below.What should we check to fix this issue.Kindly advice me.Thank you in advance. 

Dear All,Any idea, do we have a localization pack available for Portugal in Apps9, if so whom should we approach for getting it? ThanksRaj

Hi, Is there a option to disable the import button for a group of users with a special Security Role. It is not allowed for users to use the Import function. verson 15.3.0.4  

In Terminate Employment Log there are so many In Progress records. Upon checking I saw some statuses employees are in Resigned status while some are still in Employed. Anybody have a clue?

I’m developing an outbound integration. I did the setup in developer studio and deployed server package. When I click on Start Local Server on Application Server in Developer Studio, I get below error message saying “The system cannot find the path specified”. Is there any solution for this issue?  

hiThe option to select multiple files in Attachment section is not possible anymore ? it was possible.