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Hello,We are in Apps 10, UPD13.  We want to clearly distinguished below two similarly named users/employees in time registration (see below figure 1).  We have changed the employee “Internal display name” (see below figure 2).  See below figure 3 for the result.Is this the correct action to accomplish?Will this break/impact anything in IFS due to these changes?How do others handle this scenario? Thank you,JoannFigure 1 Figure 2Figure 2  Figure 3 

I have an IVR script that performs some data fetching from the user, then uses the ‘add to queue’ element. I’m looking to change how the queue functions (what messages play and add a request for input) once a caller is added to it. The documentation mentions that the standard queue can be configured in the contact centre unit voice settings, however the only seemingly relevant options I can see are about courtesy messages, no way to set what plays. The inbound number type is currently set to IVR.  Hopefully I’m not making some wrong assumptions on what I can do, any help appreciated.Thanks.

Hi…,My customer order continued 02 lines  -  01st line is in state of “Invoiced/Closed” -  02nd Line is in state of “Partially Delivered” - Therefore, the state of Customer order is “Partially Delivered”​​​​​​​** I like to know whether there is any method to cancel the 02nd line with the state of “Partially Delivered” and change the status of the Customer order to “Invoice/Closed” in IFS 08th version Thanks,Ishani     

Hello all!I want to add an Approval Process to Routings similar to Document Revision.  I have seen it done before but it was already enabled prior to me.  How do I enable this feature?  Thank you!!  

Hi,In Apps 9 I use a table called BUSINESS_OBJECT_REP to extract the Representatives that deal with business objetcs(whether they are the main rep or not).  Can anyone tel me where this information is in APPS 10 now? 

Hi at allI can no longer find or see  in the view Audit the field “Internal Notes” and the slide Button “Print internal Notes”.Is there a setting somewhere?Thanks Milanko

Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!

Hi!Question from a customer who is upgrading from APP9 to IFS Cloud. Is there a way to have the setting for Default Backflush ONLY to have affect in Shop Floor Workbench and NOT in Receive Shop Order manually?The background for this question is that the customer has developed a way to work for a specific flow (injection molding) in APP9 where it is possible to set the Default backflush setting isolated to SFWB (via RMB properties => Default values for Approve operations). They do not want it to be marked by default in Manual Receive Shop Order but I haven’t found a way to prevent this in standard IFS Cloud if the Default setting is marked. It is not possible to have the Reserved/Issue Method for the components set to manual since the material is in fact backflushed when the operation time is reported when they receive info from their MES regarding how many parts that have been manufactured (every 15 mins). It can take between 4-72 hours before the parts are being received into stock

The customer would drop all attachments in a SFTP folder in binary format, from where the files are to be picked up and then checked into document management (which is configured to be in the database).  Request for possible best methodology to do this integration. Are there any endpoints available in Apps10 version of application which can be exposed to customer where binary file can be send in?

Hello, I am setting up customer contacts screen in Aurena. I am attempting to organize the columns in a consistent way for the user using page designer. I have found that the ordering of the content in page designer works when i view the information in table view, but not list view in Aurena. How do you do this for the list view in Aurena?  Additionally, i’d like to select the default sort criteria for Aurena (similar to having a saved search in IEE with Sort criteria set on startup behavior). Is this available in Aurena? If not, when will this functionality be available? Thanks!Carrie

Hi,We created a command button called “Email Quotation” in the Sales Quotation window. Once the user presses the command button, the system will open up the new outlook mail attached with the relevant sales quotation report pdf. At the moment this is working fine (used “agentcall DownloadAndSend”) but the customer needs to get the e-signature into the new outlook mail. Is it possible to open up new outlook mail with a loaded e-signature in Aurena? Please see the below screenshots of how this works in the Aurena application right now.  Also, I checked the formatted text in outlook mail. It's “Aa plain Text”.  

Hello all, I received a request to a mL (milliliter), and I am wondering what would the correct method for adding this custom UoM? Would a Factor or Base UoM need to be added? Any guidance would be greatly appreciated. 

Community, I have problem finding Product Family in Aurena. Can anyone help? I attached the screenshot for IEE.Thank you.

Dear All,This error occurs on APPS9.In every window when we go to create a new document, it shows this error message. I checked the docman_temp_path using cofiguration.xml and the mentioned folder is already in the correct location. can’t determine what is the reason for this issue. kindly, expecting a favourable response from you. Please check the screenshots to get a better understanding.Thank you and Best regards. 

Can anyone give me a guide to use the FSM analyze usage tool? What is the purpose of this tool?Path:-FSM smartclient->Studio->Tools>Analyze Usage  

I have an issue when combining wildcards and page parameters in a data source in Aurena.  This produces the following error in Aurena  Is there a way of combining these?IFS Applications 10 - Update 11

Hi,We want to key in manual gross weight on handling unit when we complete from SFW. Although we do, it is not copied to handling unit in stock. Does anybody know why? Best regards,Bernadeta

we'd like that a knowledge procedure is shown in assystnet while an incident is being logged. In the wiki we read that it is possible but we didn't find how to configure it. Can you help to find the related wiki page or give us some instructions?

 Hi What is the purpose of “payment type group per institute? Thanhs  

Hello, when I choose send an e-mail to my colleague on the screen shown below, the e-mail is not sent.  How can i make it work?

Hi AllI need help about a request i would like to do in the view : PROJECT_TRANSACTIONIn this view, i have selected the items belowInternal_quantity Company_IDI have some parameters :$COMPANY_ID$ → value authorized : 622 or 6% $YEAR$  → value authorized : 2022 $MONTH$  → value authorized : 01 or 02, … $EMPLOYEE$  → value authorized : ERFOFR or %I would like to have this result  IQ_TOTAL → Sum(INTERNAL_QUANTITY) IQ_TOTALINV → Sum(INTERNAL_QUANTITY) only for INVOICABILITY =’Facturable’ IQ_TOTALNOTINV → Sum(INTERNAL_QUANTITY)  only for INVOICABILITY =’Non Facturable’ For Column IQ_TOTALINV , i tried this below with $COMPANY_ID$ = 6% and $YEAR$ =2022 and  $MONTH$ =01 :(select sum(INTERNAL_QUANTITY) from PROJECT_TRANSACTION where INVOICABILITY='Non facturable' and COMPANY_ID LIKE '$COMPANY$' and (to_char(ACCOUNT_DATE,'yyyy') = '$YEAR$' and to_char(ACCOUNT_DATE,'mm')='$MONTH$'))But it is wrong, because i have the same value for every company … if you have any idea … Thank for your help /eric

Hi Community!Is there already any development on place for managing rights in IFS?Finance related if we want a user has 2 roles for a specific entity, he/she will get both roles in all the entities assigned. Is there any possibility to handle rights based on entity and not on user? Thanks!Giuliana  

hi I am needing to get the unc path of the logical printer and would be great if I can get it from the application server task template where we are maintaining it.I cant figure out where it is held.  Does anyone know?thanksGraeme

I created a custom report using IFS Developer Studio.   When I deployed the .rdf to the target database, the report itself was created and registered in the application.  The _RPI, _REP, and _RPT  database objects were also created.If I want to (or must) use IFS Developer Studio to remove the report from the target instance, what is the best practice to do so?   I see that I can make the entire model obsolete, but I also want to remove (not just ungrant) the report and drop the database objects.I also see the following procedures but I’m unsure if I should incorporate these into my existing rdf so that when it’s deployed to the target instance the objects are removed. report_sys.remove_report_definitiondatabase_sys.remove_packagedatabase_sys.remove_tabledatabase_sys.remove_view 

Hi all,The returnable checkbox under the Use Material page in Astea Mobile is disabled, any idea how to fix this?