Hello,
Recently we’ve updated a custom form to include a new field which was made required in a form referenced by some of our service requests.
However, some of our contact users started complaining that they could not log an event anymore, because it was just shown “An error ocurred.”
Almost every time we checked, it was a cache problem, but for two of those users, who use Firefox, even after clearing all the browser data, the new mandatory field never appeared.
We ended up reverting the mandatory substituion of that field in Customizer, but I was wondering: given the nature of this issue, which mostly is dependend on end-user browser configuration, do you have any tips or advice on how to smoothly introduce this kind of changes? I was wondering if configuring JBoss cache control to avoid cache would be a good idea, but not sure it would work and even how to test it.
Regards,
Otmar
Best answer by moconnor1
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