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11561 Topics

ssaboSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I am attempting to sync a custom table with FSM Mobile, when using the database query option in IFS mobile (6u23) the result returns an error. I am confused as to why when analyzing the sync rule I am able to return values however not actually view them within mobile. From the below is it possible to identify determine the source of the issue or is this better suited to a ticket? Thanks! Sync Rule: <hierarchy_select return_only_requested_attrs="true" max_rows="1000"> <primary_table>TFI_WORK_NOTES_VIEW</primary_table> <from> <table>TFI_WORK_NOTES_VIEW</table> </from> <attrs> <attr>TFI_WORK_NOTES_VIEW.*</attr> </attrs> <where> <join_constraint> </join_constraint> <data_constraint> </data_constraint> </where></hierarchy_select>Custom Metadata: Log output:02/27/23 10:39:44 AM|ERROR|com.metrix.architecture.utilities.MetrixActivityHelper:createActivityIntent|ma

1831

1 year ago

ChristopheSidekick (Partner)

asked in Alliance

upload attachment through API for specific extension

HelloWe want to upload files through API with file encoded in Base64.When we sent cfg extension <name>test_file_2</name> <extension>cfg</extension>the file is not uploaded into alliance with an error : “Attachment: .cfg has been ignored as unsupported type.” in the global.xml the .cfg extension has been added to the allowed file Type, is there an other file to setup this extension for api / webservice usage ?ThanksRgdsChristophe

26710

1 year ago

paul harland

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native - when is "Configuration Applied" evaluated/re-evaluated

Hi,question about “Configuration Applied” field in MWO (ServiceEngApp).Where is it stored, when does it get evaluated, and when does it get re-evaluated?I have run a lot of tests and am observing that it gets evaluated when a request task is first synchronized onto the device. But i cannot get it to consistently re-evaluate e.g. when a new, higher-weighted configuration is synchronized to the device.Should this re-evaluation be achievable?

652

1 year ago

astfaraztHero (Partner)

asked in Distribution (CRM, Commerce)

Searching by Customer Name in Aurena

When searching by Customer Name in Aurena (Apps 10 UPD 13), the application does not return the expected results. The same search works as expected in IEE. Navigate to Customer Orders (Overview Page) Select drop down for Customer and uncheck Match Case (Aa) If I keep Match Case on, then the search seems to work. Enter a partial of the Customer Name Such as ‘%abc%’ or ‘abc%’ SearchNo records are returned to the user. If the user searches by Customer Number or other criteria, records are returned. Has anyone else run into a same issue?

32912

1 year ago

WiaGeethPDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to change the Timeout parameters in IFS cloud

Hi,In APPS9 & APPS10, we could change the timeout parameters when configuring the application.(relevant screenshot is attached) But In the IFS cloud, how can we change these parameters? F1 documentation is not clear.

3492

1 year ago

TecPravReSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Apps 10 IEE unable to login

Hi,I am able to login Aurena and connect to DB as well. But unable to login IEE after entering the login credentials. It will end up as shown below.Could you please let me know what could be the issue.

982

1 year ago

ChristopheSidekick (Partner)

asked in Alliance

Alliance V15.4 and Rest inboud API

Hi could you confirm me that some Rest API are available now in inbound for Alliance V15.4 and if yes do you have a documentation ?ThanksRgdsChristophe

1071

1 year ago

jamiSidekick (Employee)

asked in Assets (Asset Management)

Does anyone have experience editing object connection services?

Does anyone have experience editing object connection services? I would like to create a new service to object connection. The new service is CRIM and we like to connect those records to IFS Business objects (WO, Equipment, …).

1381

1 year ago

GaSoGBSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud 22R2: Calling CRUD methods in a service package(SVC) from another Custom Service package

Hi All, I need to create a Custom REST API and this API needs to call several other REST APIs.For example new custom API is Test_Handling_SVC.My question is , do we normally call CRUD methods in standard SVC packages from other SVC packages (say custom SVC) or should we call standard New__ , Modify__ method calls instead.e.g.Do we call method Prepare_Work_Order_Handling_SVC.CRUD_Create() ORActive_Sepatate_API.New__() What is the recommended IFS standard?

2362

1 year ago

YISPPATHAKDo Gooder (Customer)

asked in Upgrades & Updates

IEE v/s Aurena

Hello,We are in the process of upgrading from apps 8 to apps 10. What are the pros/cons of IEE v/s Aurena? What is your experience?

2799

1 year ago

Dulan1987Do Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFSIAM Request failed

Hi,Getting the following error on Client session window. Checking from appowner account. Any idea what might be the case and possible resolution?

812

1 year ago

MonaLSidekick (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Print Closed Purchase Requisition

Dear TeamHappy Friday! Please may someone assist me:Information about Print Requisition, when a Purchase Requisition is in “Closed” and “Planned” Status The RMB function for Print Requisition is not available, However when a Purchase Requisition is in “Released”, “Partially Authorized” and “Authorized” Status the RMB functionality is available for Print RequisitionIs this Standard behaviour? what's the logic if Standard behaviour Hope someone can assist me RegardsMona

901

1 year ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Equipment Objects aren't showing up on MWO

I’m pretty certain I didn’t miss any steps in the set up and the documentation says the equipment objects for the sites the user has access to should just show up but they’re not. I even logged in to the NA Pre-sales demo environment to see if it was working in there and it is not. I know we’ve taken away the old page that let us configure what equipment objects the MWO users saw but is there something I’m missing here. This is a problem and hopefully just something not set up that wasn’t documented.

31610

1 year ago

ALHAGMOHero (Customer)

asked in Finance (Financials)

QR-Invoice (CH): The supplier must have a DTACH or ISO20022 payment address with payment type ISR or QR-IBAN connected

I would like to share this error / analyze / solution:When creating a manual supplier invoice (CH company, CH supplier) we got this error: The supplier must have a DTACH or ISO20022 payment address with payment type ISR or QR-IBAN connected, to be able to use payment reference on the invoices. Question: What is the issue/problem?

1432

1 year ago

hhy38Superhero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How can I change the Icon Status ID value when an action happens on Notify Me?

I am trying to create a configured notification on Notify Me app. When press authorizes button I would like to change the icon of the notification. I read the documentation. There is no information about this. I would like to set “icon-status-id” when an action happens. How can I do it?

651

1 year ago

LMWJKUMARDo Gooder (Customer)

asked in Assets (Asset Management)

category object for pm action

Hello We are trying to work with PM actions but our category objects cannot be connected to these actions. We service trains and the object is mostly a wagon which makes a vehicle. A wagon can be be moved to another vehicle of required. Should we change our object type to make pm action work? Or is there a workaround? We are using apps 10 with a planned transition to Aurena next year.

764

1 year ago

GayanDHero

asked in Finance (Financials)

Customer E-Invoice - Seller/Company Bank Account

Hi,We are working with IFS App 9 and face an issue with the E-Invoice that it does not contain the Bank Account of the Seller/Company. Due to this when customer reads the E-Invoice generated from IFS, the customer cannot identify the bank account to which payments should be made.When we look at the F-Invoice guidelines, it mentioning a section for Bank Account details ‘SellerAccountDetails’Does anyone know whether it picks the Company Bank Account details to E-Invoice?ThanksGayan

2283

1 year ago

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The antiforgery token could not be decrypted

I have a customer who is getting the below message and their non prod environment is unusable. Would they need to reach out to MS as this is a Microsoft exception? Category: Microsoft.AspNetCore.Antiforgery.DefaultAntiforgeryEventId: 7SpanId: 0309bd647ee93dbbTraceId: 4cefed6e1e4819386f968508f75281dcParentId: 0000000000000000RequestId: 8000006e-0001-c000-b63f-84710c7967bbRequestPath: /FSMCRP/WebClient/ActionId: 409bced6-9d2e-4714-9d82-c18a59db81bcActionName: FSM.WebClient.Server.Controllers.HomeController.Index (FSM.WebClient)An exception was thrown while deserializing the token.Exception: Microsoft.AspNetCore.Antiforgery.AntiforgeryValidationException: The antiforgery token could not be decrypted. ---> System.Security.Cryptography.CryptographicException: The key {accf16bb-cd1f-4afc-ad53-f12920cef1ca} was not found in the key ring. For more information go to http://aka.ms/dataprotectionwarning at Microsoft.AspNetCore.DataProtection.KeyManagement.KeyRingBasedDataProtector.UnprotectC

24893

1 year ago

CharlesSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Filter group of sites on lobby page

Hello everyone, Our customer has a lot of company, and each company has a lot of site.The administrators of the system would like to filter on lobby pages directly all sites from one company.So the idea is to filter a company, which will search all sites connected to filter with these sites.Is it possible to do this ? Thank you in advance Version : V10

26111

1 year ago

DilshaniSidekick (Employee)

asked in Upgrades & Updates

Error during mtinstaller in 22R1

Hi,I ran .\installer.cmd --set action=mtinstaller --values <build_path>\ifsinstaller\ifscloud-values.yaml --values <build_path>\solutionset.yaml and received following error. Appreciate your advice to fix the error.[Mon Jan 23 15:30:38 UTC 2023] - INFO: Installing ifs-cloud[Mon Jan 23 15:30:38 UTC 2023] - INFO: Using chart ifscloud/ifs-cloud --version 221.6.0[Mon Jan 23 15:30:38 UTC 2023] - INFO: Doing a dry-run ..[Mon Jan 23 15:30:38 UTC 2023] - INFO: Running helm upgrade[Mon Jan 23 15:30:38 UTC 2023] - SEVERE: "helm upgrade" requires 2 arguments[Mon Jan 23 15:30:38 UTC 2023] - SEVERE: Failed to install ifs-cloud[Mon Jan 23 15:30:38 UTC 2023] - SEVERE: Failed to install ifs-cloud. Collected logs from command:INFO: Creating namespacenamespace/jehatmp created"ifscloud" has been added to your repositoriesHang tight while we grab the latest from your chart repositories......Successfully got an update from the "ifscloud" chart repositoryUpdate Complete. ΓÄêHappy Helming!ΓÄêINFO

2582

1 year ago

JStackSidekick (Customer)

asked in Finance (Financials)

Advanced Invoice - Tax Rate Differences

We are currently on IFS Apps 10, update 14 utilizing the Vertex Tax software. When creating an Advanced Invoice with lines with different tax rates, the system will not auto calculate tax. We get a message that tax must be entered manually but we can’t enter manually on an Advanced Invoice. Example: Part line is taxable in the state Virginia (USA) but freight is not considered taxable. I need the freight to be included in the total of the Advanced Invoice. How can I accomplish? Thanks

822

1 year ago

mkellythegreatDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

SSO with ADFS - Error 401 Unauthorized from Application Server

Hello,Currently in our environment we are trying to enable SSO with ADFS. We’re able to login to IFS using AD credentials if we manually input them, but if you select “Sign in as current user” it will prompt to enter credentials, and then returns error 400. Detailed error below:Ifs.Fnd.FndSystemException: Unexpected error while calling server method ClientApplication/IdentifyCurrentUser at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(Object requestBody, Object responseBody, String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Boolean forcedSync, Boolean integrationGateway) at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(String intface, String operation, Object requestBody, Object responseBody, FndRequestContext requestContext, Boolean forcedSync, Boolean integrationGateway) at Ifs.Fnd.AccessProvider.Interactive.FndLoginDialog.AuthenticateCredentials(FndLoginCredentials loginCreds) ---> Ifs.Fnd.FndSystemExcepti

9421

1 year ago

sdiazDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Notes area for Customers and Suppliers

Hello, most ERP systems have a notes area where the user name and date stamp is auto populated. I'm familiar with the yellow sticky notes but the fact anyone can delete them and you have to click thru to see multiple is not effective. I’m wondering if there is another tab or functionality maybe my company is not using?

1381

1 year ago

CTomlinsonDo Gooder (Customer)

asked in Data Migration

Error Loading Migration Job Info User - Defined Exception

Hello!I am attempting to create a new Excel Migraton job within IFS (Apps 10) and I am running into an issue. Upon trying to validate any data that I put into my excel sheet for the job I get an error stating “Error loading migration job info User - Defined Exception”.Error When attempting to use the “validate” function.Below is the current configuration of the migration job. I have tried several different defaults and tried enabling all fields and manually entering them within the job but have gotten the same error every time. I have successfully created and used several migration jobs in the past but have never seen this error before. Formatting page configurationSource mapping configuration Method list configurationRules configurationUltimately, I am trying to create an add-in job that I can use to create new records within a Sales Price List (Below) Any ideas or help would be greatly appreciated. I do not want to enter all of these entries by hand f I can avoid it.Thank you!

1772

1 year ago

KatherinePriceSidekick (Customer)

asked in Alliance

E-Mail Signature field in the Miscellaneous I module

I noticed a new field named E-Mail Signature in the Miscellaneous I module. It jumped out because it is already populated with a value. I was not able to find details on this field in the documentation.Any information on how we can utilize this new field?

742

1 year ago

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