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Hi Experts,We would like PSO to display the Resource current location on the map. We can capture the current Lat and Long (GPS) of the resource then I am not sure how to feed this into PSO then under which parameters?Normally we keep/change fixed location details like Resource Start and End location but how we can handle the resource current GPS location data? Thank you,KM

We often find that when customizing Astea Mobile, certain out-of-the-box fields are implemented with control sections (Unsure of the terminology but they are essentially reserved areas):Control SectionThis allows us to delete fields within this section, however it doesn’t allow us to add fields to these areas, or remove the area itself. Meaning that if we don’t utilize the fields in those regions, it will leave large areas of unusable space on the view.I’m wondering 2 things:Is it possible to add fields into these regions via mobile customizer? Is it possible to delete the control region?Thanks!

Hi,When you use the DSE for scheduling, could you explain the best way to export the data available when you are in “tentative status”.For a technician journey, we would like to summarize : time travel, distance travel, time on Service order, etc.These data are available in the Activity Details by service orderThe idea is to summarize data for the whole day for a technician. Thanks and Regardsanthony

Hi,We are are looking at ways to automatically clear out obsolete documents stored inside the database.One of the posts suggested setting this parameter in Document Default Values: How does the cleanup work once this parameter is set?Is there is a Scheduled Task which is running or needs to be enabled? 

Hi!We deployed IFS Cloud 23.2.0 into our environments. We see a new Kubernetes deployment named "ifsapp-docman-esign". We tried to find out if we need this component or not. If not we would like to disable it in config file "ifscloud-values.yaml".I couldn't find any documentation in TechDocs (https://docs.ifs.com/techdocs/23r2/) or in IFS Community.Can someone provide a link to docs or some docs for this component?What is it for?RegardsTobias

Hi, we’re looking to upgrade from Windows Server 2019 to Windows Server 2022. Would anyone please be able to confirm whether the IFS .NET print agent is compatible with this OS?

Dear Colleagues.I’d like to gather your opinions how to solve the below issue:My company uses inventory and non-inventory parts to buy certain products. Sometimes we face the situation that the delivered and consumed material is invoiced (matched) and paid, but after some time (even 6 months) we receive correction invoices. How to deal with such situation to correctly update the delivery quantities, cost and warehouse weighted average/unit cost??I suggest using Return option, but it does not affect Invoice anyhow. We cannot match the Correction Invoice with any transactions for this return, because there is none. Doing it manually is wrong.Any ideas will be precious. Thank you 

Select Return in the work task, select the target location, the from location drop-down option will appear, which field in the cloud is this from location?  from location Options Where does the data come from?  This is a required field，but  its no dataNormal returns in the ifs cloud do not have this option（from location）

Hi,Does anyone know if the ,,revisions" functionality is enabled in Recurring Service Program or is it still in progress? In what release is it expected to be available?Thank you!Best Regards,Miruna

I would like to know the specific values of the arguments of "RunLocalMacro" that can be executed using IFS Aurena Agent.If anyone can confirm that it actually works, please let us know the argument values. Related links on this subject:https://docs.ifs.com/techdocs/Foundation1/050_development/022_user_interface/030_aurena_dev/100_how_to_develop_aurena_pages/045_aurena_agent/

Inventory parts With out Input UoM Group Shop order no: 204708Shop floor work bench Select issue material Manually When proceed to finish Error message pop up : Input unit of measure cannot be used when the issued quantity is split into serialsFor more information refer the attached document. Is there any option I need to select. To avoid this Error: Input unit of measure cannot be used when the issued quantity is split into serials.

We are currently running IEE on Apps10.  Recently an account rep for Java reached out to us to ensure we are compliant with Java’s new licensing requirements. I found a document from late 2018 explaining the change and that using Java to run the MWS would still be in compliance (see attached).  I’ve honestly never put any thought into it. When researching the version of Java we have on the MWS, I found that it appears IFS uses two different Java executables (with different versions).  One in the path \{instance}\java\jre\bin and the other being \{instance}\mw_home\java\bin.  It is a Windows Server and both instances are running in the task manager.It seems as if we are in compliance with one of these Java instances, but the other might require a paid license.  It’s possible this server has had Java updated unintentionally, so maybe that’s the reason for this?  Or is there a way to know if IFS sent it this way?We have a call scheduled to discuss with Java, but I’d like to find out as mu

The quote was rejected in the system by the administrator by accident. When I try to recreate the quote from the work order, none of the lines are appearing on the quote. This leads to my question; can you create a new quotation from a previously rejected quote?

Receive error message when trying to copy/paste from one Estimate item to another Estimate item.Error “The Estimate Node does not exist. “ But possible to save add new line with same product.Why this error come when copy/paste from one Estimate item to another Estimate item.

Dear all,  I’d like to know if it is possible to transfer a document attached :in PurchaseOrder entity to customer order entity  to purchase order line entity to customerOrderLine entityI know I can use “Object Connection Transformations” but I don’t know the transformation method to use for both cases. (I guess I might use two transformation methods for both case, one for purchase order to Incoming Customer Order and one from Incoming Customer Order to Customer Order // one for purchase order line to Incoming Customer Order line and one from Incoming Customer Order line to Customer Order line)  Best regards,  Laura

Hello,I plan to use Miscellaneous Resource Allocation Categories in Cloud for defining different types of absence categories. In PSO, all absences categories are shown with the same colour (e.g. orange when using Color Activities by Status). Is it possible to have different colours for each absence category?Thank you very muchIulia

Hi, When reporting external cost manually on a Work Task with a Object, the external cost reported is visible for the Object ID in Equipment Object Navigator.But, if reporting external cost manually on a work task without a object , the objects are on  Work Tasks steps, the external cost reported is not visible on any of the objects connected to the steps. How can i report a external cost on a Work Task with steps and get the external cost to be distributed on the differet objects connected the steps? Or can i in some way decide witch object that the cost relates to?Thanks in advance!

Good day.  I have three companies defined but only one of them is pulling through on the New Employment Wizard.  All three companies have been added under New Employment Configuration.  Can anyone perhaps assist?  Thank you.  Anya.

Hello All, In the creation of functional role and end user roles in the permission sets, I granted all access to the projection CustomerOrderHandling to  a functional role and then to an end user role. So I configurated the permission sets correctly, but after creating a customer order and adding a sales part with its quantity, I want to release the customer order but i get this message of permissions! Do you have an idea please about what could be the problem? thanks 

Task Bundling has been introduced in 23R2, does anyone know if you can still view the individual steps of each work task on MWO when the task belongs to a bundle?

We are upgrading from FSM 5.5 to 6U27 so a big jump. We have noticed the date format required for import export is in the form below in 6U27 with the T character.In FSM 5.5, import export uses standard SQL date/time format.I can work around this using the below when preparing data however is there any option to use standard date time formats in the Import Export tool? The database holds the data without the ‘T’ so strange that the import export tool uses it. select product_id, CONVERT(VARCHAR(50), user_def_dttm1, 127) from product

Hi,I observed that MS forecast consumption for a CO is based on the Planned due date...However when I have enabled ATP for a MS planned part and when the Planned delivery date is changed in the CO , it doesn’t update the Planned Due Date.In some instances, this difference between the Planned Delivery Date and Planned Due dates can be a couple of weeks , even months.In such instances, it’s going to cause trouble if the forecast is consumed based on the Planned Due date for the CO instead of the Planned Delivery Date.I am trying to understand the relationship between ATP and forecast consumption, how are the functionalities aligned?What am I missing ?Appreciate if someone can shed some light in this area(I am working on 23R2) Kind RegardsYashodha

Good day community.We have a client that is implementing Cloud and need to migrate 10 000 plus documents from legacy, along with their existing document numbers.In Apps 10 it was possible to upload multiple files at once using the File Import screen. On here it was possible to change the document number to a legacy number when uploading new files In Cloud I believe the same can be done using Create Documents.However, it allows me to create documents and to enter Legacy Numbers  but once I save, it returns this error:  If I leave the number column blank, it generates the documents without issue, using the automatic numbers, which we don’t want. This is not Document Class related as the Create Document Assistant and creating Documents via Revisions allows me to change the number. The other option, Document Upload screen does not have an option to change the Document number. Is there something We’re missing or alternatively, how would we migrate the documents into Cloud using the legacy n

Hello All, In the creation of functional role and end user roles in the permission sets, I granted all access to the projection CustomerOrderHandling to  a functional role and then to an end user role. So I configurated the permission sets correctly, but after creating a customer order and adding a sales part with its quantity, I want to release the customer order but i get this message of permissions! Do you have an idea please about what could be the problem? thanks 

Hi,Cannot log in to touch app. show this error when try to login to it.Things we have tried so far:Re install TAS Create new system ID and test again Check the TASTrace.log (which is empty)We  did  all above but the issue still there. Please can you give your comments to solve this issue ThanksRMS