Solved

Hi, We see many lines in this table mm_message_receipt, what is the exact function of this table?Is it there to handle the PO Receipt process?Thanks/ KM. 

Dear all, May I  ask the reason why the ‘’select file’’ option doesn't work for one of my customers who has enabled the IFS Aurena extension? The button select file, when clicked appears to do nothing. Since drag and drop is also not available, they are not in a position to attach documents via the select file option as well. Best regards,Udanee

Hi! My IFS Cloud 22R2 SU12 customer has an issue with his custom entity, which is connected to an stranded projections via projection configuration and then used to create a list inside a tab in a standard form connected to the said projection.Object connections are enabled and cash refreshed BBut when the list is created and connected to the standard page, the attachment ican is not shown  but this works well when this list is used in a custom projection  Does anyone has experienced this before and did something to get this working? Or is this a bug in the system which will be fixed in the later versions? Thanks in advance!!

We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires. Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment? We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.

Hello All , I try to add a list of email to the to_list , here is my script :  dest_mail_ :=  'a@gmail.com' , 'b@gmail.com' , 'b@gmail.com' ; COMMAND_SYS.Mail(sender_      => 'IFS Applications!',                 from_        => '&USER_EMAIL',                 to_list_     =>dest_mail_ ,                 cc_list_     => '',                 bcc_list_    => '',                 subject_     => 'text',                 text_        => 'Text',                  attach_      => '',                  rowkey_      => '',                  mail_sender_ => 'MAIL_SENDER1'); It seems that my syntax in dest_mail_ variable is wrong , I’ve tried the semi colon , the parentheses Would appreciate your help . Thank you,Hanane

Hello,I’m trying to set up tabular models IFS_INCIDENT_ANALYSIS and IFS_SALARY_REVIEW_ANALYSIS and it seems it’s missing Fact IDs referenced by above Tabular Models. It gives below error when trying to deploy tables and views to SQL Server, This environment does have some inactive components. Could you please explain the reason behind this behavior? what are the expected components that need to be active?

Hi, I have a user with a customer payment that was made in September.The user that wants to rollback the payment in October. I don’t know if this is by design or a bug. But since period 9 is closed we can’t post it there. But the application won’t allow us to post in period 10 either (“It’s not allowed to change voucher date when rollbacking the payment if the original period is open for user group”) and refers to period 9 as open even tho it’s closed. Any idea about this?     

Hi! Version of IFS Cloud 22R2.A fresh installed remote deployment has all components installed and active.But used Solutionset.yaml has many components in False state.Is it normal behavior? Because we’r having a lot of errors in SU updation process. I attached a ERROR_install log file. It was generated while we try to update from 22.2.3 to 22.2.4.  Maybe this two problems related?  

HI,One of our customer is in the process of implementing IFS MWO Service 10. While testing, we found that, if there are any new sales line created in the IFS Application against the Work Task, the line is not getting synced to Mobile app.  Version: App10 UPD 11 IEE, ServiceEngApp - 1.6. Any help in solving the above is much appreciated. Thanks in advance, Sivaganesh M    

Customer’s question:- When creating a DocRev ObjectConnection to a CustomerInfoContact you only have three, impractical fields in the selector. You also do not get any more search fields when clicking on "Find". Ideally you would see the Name, Forename, Company, etc. of the CustomerInfoContact.- The same is true for SupplierInfoContact.- SupplierShipment does not have a selector at all.- When creating a NCR ObjectConnection to a SupplierShipment, you also do not get any selector at all. Furthermore, if you enter a (valid) SupplierShipment Id manually, you receive an error message.Product Version: Apps 10 UPD16Business Impact: Connection between SupplierShipment and NCR is not possible (this is required for a process).Connection between Contacts and DocRevs is extremely difficult to impossible, since normal users can not simply access the GUID. This kind of connection will be standard and happen hundred of times daily, once we go live. My Question:I checked the same in Tech CMB Apps10 A

We have a single user who is getting an error every time he tries to print any client report.  The error details say the report contains hyper links but the EnableHyperLinks property has not been set for this report.  We have hundreds of other users printing the exact same reports without receiving this error.I’d rather figure out what’s causing this issue for him instead of having to edit every single client report.Does anyone have any idea what could be causing this?  

Does anyone know how to clear out this error? I’m trying to set up a new timeclock terminal and I am getting this error every time. 

Is it possible in finitely limited resources to firm/fix up shop orders and or operations so that APB plans around the firmed operations without moving the firmed/fixed ones? And if not, is there a workaround here

H IFS community I have an issue. We created an instant customer invoice, however the invoice is stuck in Printed status, we need it in PostedAuth status as it won´t show on Customer Ledger Open Items report. Please, does anybody know where the problem might be? Kind regards

Hi All, Serial Object is created via ‘Make Maintenance Aware’ screen and Operational Condition is ‘Operational’.Ownership is ‘Company Owned’.A requirement is to change ownership from ‘Company Owned’ to ‘Customer Owned’.How do I do that?

Hello IFS Community,We have encountered an issue related to data losses during mWo App initialization, particularly when Work Orders contain attached pictures/Documents at the Task Step level. I have a couple of questions regarding this matter:Question 1: Could data losses happen due to the ‘Initialization’ NOT ‘Force Initialize’? Is it possible for the initialization to result in data loss, assuming there are no Failed Transaction in the queue but there could be pending transactions to Sync?Question 2: We have noticed that there are no warning messages or alerts when a user triggers the initialization or Force Initialize actions. This has led to some technicians mistakenly pressing these buttons. Are there any built-in solutions or settings within IFS that can activate warning messages or implement additional safeguards to prevent accidental initialization?Your insights and expertise on these matters would be greatly appreciated. Thank you in advance for your assistance.BTW, we are us

Hi there,I’m trying to manage an intercompany transaction but I receive an error message in incoming customer order so the CO is never created.The setup is done, I have followed the document about intersite setup I found here and I have checked that the Connectivity messages is activated.When sending the PO from Site 1 (Company A) to the supplier (connected to the company B), I receive this error message:However, the EDI coordinator is entered in customer: Any idea?Thanks in advance.

Hello For travel request, once it had been confirmed by employee. When try to cancel/delete it, it pop up below message, refresh again, it did not work. How to handle this?ThanksSusan  

Hi,Is there any mechanism to keep record of supplier evaluations?There is a field in Supplier/SRM Info that can store supplier rating, but is there any rating mechanism like a weighted factor to input the scores for each criteria of supplier evaluation?Is supplier audit a suitable tool for this? It keeps record of standards and business areas being audited and does not seem to be suitable for a long checklist. But even if so, is there any way to record the result of the evaluation for each area as a score so that a total score can be generated as supplier rating? Thanks in advance,

I get the below error when trying to run enterprise explorer on my pc :Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.Runtime.InteropServices.COMException: UCEERR_RENDERTHREADFAILURE (Exception from HRESULT: 0x88980406)   at System.Windows.Media.Composition.DUCE.Channel.SyncFlush()   at System.Windows.Interop.HwndTarget.UpdateWindowSettings(Boolean enableRenderTarget, Nullable`1 channelSet)   at System.Windows.Interop.HwndTarget.UpdateWindowPos(IntPtr lParam)   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callb

HI, Does anyone have knowledge regarding Complete Where Used I am looking for a simple return of all top-level parts in our inventory and a clear list of where the single part (e.g., part number 123123) is used within multiple sub-assemblies of several separate top level structures. Bypassing sub assemblies and only returning lists of top level parts.However, I am specifically interested in receiving this information in a tabular format, not as a hierarchical tree structure.

When using approval process in sales quotation in Cloud 22r2 we are getting the below error when trying to approve the approval step. This error occurs in any status of the sales quotation.   

Navigate to Disposition Shop OrderSearch a SO-No: >Click on the three dots in right top corner in the header areaGo to Reports> Work InstructionsClick OK from the next window as in the SS.As the next step when you click Preview Button as in the SS the following error appears.When we refer the error from Print Manger following error is there.  This error is only appearing for particular shop orders there are correctly working reports as well. The Error as follows:Error Occured while rendering the (plugin) report. Error: GENREPORTIO:Could not generate report: 'TRANS_SAX_ERROR:Failed transforming report data: 'Error while removing Invalid XML characters. Failed header / footer fetch mark/reset not supported'' ifs.fnd.base.SystemException: GENREPORTIO:Could not generate report: 'TRANS_SAX_ERROR:Failed transforming report data: 'Error while removing Invalid XML characters. Failed header / footer fetch mark/reset not supported''As per the error it is appearing conversion of invalid cha

Does anyone have documentation of this functionality in terms of what data it copies from the customer template? I’ve looked on the IFS documentation website but I can't seem to find the details on it. 

Hello, I found that some of the invoices has multiple tax lines, even though there is only one tax_jurisdiction provided. In some of the invoices, duplicated tax lines are found and in some other wrong tax amount are found.This happens for invoices raised for Service Orders and Consolidated Contract types. Is there anything to check from my end that would help me to resolve the issue. Thanks in advance.