Good afternoon,
We are trying to cancel a Customer Order in Planned status originated from an Work Order, so we used Revoke Approval of the Invoice Preview.
The background job goes into error, asking for a Cancellation Code. Where can I enter the Cancellation Code?
Thanks,
Cora
Best answer by Dilini Arandara
Hi
When you cancel a customer order from Customer Order window, you get this dialog.
Yet, in the core solution it is not mandatory to enter the cancellation cause. You can just keep the fields blank and click ok to continue cancelling the CO. Please check if you have made the cancellation cause mandatory when cancelling a CO, may be using a custom event or customization. If so, that could be the reason for getting error when revoking approval on invoice preview.
+12Hi
When you cancel a customer order from Customer Order window, you get this dialog.
Yet, in the core solution it is not mandatory to enter the cancellation cause. You can just keep the fields blank and click ok to continue cancelling the CO. Please check if you have made the cancellation cause mandatory when cancelling a CO, may be using a custom event or customization. If so, that could be the reason for getting error when revoking approval on invoice preview.
Thank you for pointing me in the right direction, Dilini! Indeed, I found a custom event that made the Cancellation cause mandatory.
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