When creating an order line i get this error, the line does have Ownership, when i check the ownership on line it is correctly picked as “Customer Owned” and Owner is also picked correctly but the Owner Name is not picked. After re-selecting the Owner from the LOV i can save the order line. But why does it not pick the Owner name when order line is created. Please assist. (the Customer accs were newly migrated)
That sounds like there is a piece of data not connected on the customer account based on the type of error, but I’m not sure what field that is as we don’t use customer owned stock. Especially since you mention these were migrated customer accounts, I’m sure that something isn’t being recognized in the background to allow the name to pull through correctly.
Do you have a test or qa account you can troubleshoot in?
The customer name is available but it does not pick it when new order line is created. i need to find any dependency which will not return the customer name but i am not able to find anything yet.
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