Solved

HiWe have a customer which is complaining that the site access hour are not refreshed in mobile edge..The scenario is at first the customer site has no access hour defined (for example), There is a service order assigned to a mobile technician. On his mobile device the technician can see that there is no access hour defined in the module site details / acess hours this is ok. Then in the back office the Access hours are updated on the site.This information is not pushed to the mobile device , even if a new service order for this site is assigned to the same technician.is it normal ? thanks for your feedbackChristophe 

We are testing credit card transactions connected to expenses. The migration job is a success and we are able to connect credit card transactions with the expense sheet. Then we confirm, approve, and authorise the expense sheet which creates the E voucher. Now we want to show this expense as paid however there is no way to move forward because the credit card type is non-reimbursable. How do we continue from authorised to paid? There is a credit balance in non-reimbursable account which we can set off through mixed payment. However, the expense sheet would be unpaid state with a balance.  

Error When create a picklist for WO structure   Select from the list  Details of Error Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.NullReferenceException: Object reference not set to an instance of an object.   at Ifs.Fnd.ApplicationForms.cRecListDataField.AddDisplayColumn(SalWindowHandle hWnd, FndDataColumnCollection& columnCollection)   at Ifs.Fnd.ApplicationForms.cRecListDataField.CreateDisplayColumnCollection(SalWindowHandle mainColumn, SalArray`1 childColumn)   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.CreateDisplayColumnCollection()   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.AssignColumns(SalArray`1 saTitles, SalArray`1 naAlignments, SalArray`1 naWidths, SalNumber nNumColumns)   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.__CreateColumns()   at Ifs.Fnd.ApplicationForms.cRecSelExtComboBox.cRecSelExtComboBox_OnAM_RecordSelectionSqlStmtGet(Object sender, WindowActionsEventArgs e)   at Ifs.Fnd.ApplicationForms.cRecSelExtC

Hello All,I am trying to add new lobby element in Tech Portal ‘Maintenance Engineer’ lobby and system is not listing the newly created lobby element while adding to the lobby.How can I add this to the Tech Portal Lobby? Thank You,Aravinda 

In Payment Schedule for Purchase OrderWhen entering a schedule line for Pay Sched Line Type = “Retention” the user enters a Percentage of “10.18” but on leaving the field or saving the record the Percentage is rounded to 1 decimal place meaning that the Percentage is now “10.2” meaning that the Planned Amount is wrongly calculated as as 166,902.5286 instead of 166,575.2687 a difference of 327.25986 Can we amend the decimal places and if yes, where can this be amended.  Many thanks. JohnAPPS 10 UPD 22.

Are the Max Travel Time, Max Travel To and Max Travel From fields on Scheduling Resources available for use in Dispatch Console without PSO? For example, when we schedule work orders for resources we want their travel time to be shown on Dispatch Console and the work order start time to be moved according to the required travel time.

What are the differences between match po receipts, match po receipts per line, match po receipts per part?

We have been attempting to migrate absence data into an environment as a trial for bringing absences in that are registered outside the system. The migration job uses the ABSENCE_REGISTRATION view using the INSERT_OR_UPDATE procedure.  I am experiencing two issues, this is the first. We are able to successfully bring the absences into IFS Cloud however when the value is less than one day (irrespective of the absence type setup being working hours or working days) the system automatically turns absences less than 1 day or less than the scheduled 8 hours into 1 whole day or a full day schedule. The issue we have is that it isn’t uncommon to book less than your scheduled hours yet when we try to migrate data into this view we aren’t able to successfully include a time in the format. Does anyone have experience of a similar migration job where you have encountered the same issue?Things I have tried so farUsing TIME_FROM and TIME_TO but only a date format is being accepted. When you run a r

 Hi,I have added a new column to window cTableWindow. I turned to queryable property to true as shown on the picture but it doesn’t show up F3 search screen. Thank you. 

On mobile, is it possible to stop typing in the lookup field and perhaps stop typing in a field for reading the qrcode? If it is possible via script, can you give an example?

We have a bit of an issue. HR registered the employee with wrong Person ID on Employee module and when I create a new user on solution manager I cannot choose which person can I attach to this user so that this user can also login on Aurena and can able to see HR self services like time balance,holiday etc.. This user cannot see those following because the user is connected to wrong person ID.  User When clicking View personal information for this User-- I want to change that user ID to the correct one. 

Hello!I'm hoping I can get some assistance on this questionFor reporting purposes one of our branches would like us to create a GST-Exempt tax code with 0% tax and ensure this will reflect on the Tax Transactions screen.This is currently what we have set up for them, but the NA does not pull on the tax transactions If I were to create the GST- Exempt 0%, how would I ensure this gets reflected on the tax transactions report?Thanks in advance! 

Hi,Our DB server is spiking at 99% really often, I tried to find the problem, but I cannot find. Only thing, I run a top session and had this below. it seems that IAM session is taking all my cpu: Any ideas?We are running IFS Cloud 23.2.5, on-premises Thanks, Gianni Neves

We are looking at improving UX through ticket logged emails base on source; e.g., 'We have logged a ticket following your call to our Support Analysts' when logged with the source of 'Phone'.We have successfully implanted this when using the system defined source options using the code below...ADDITIONAL VARIABLE[AV_SOURCE_TYPE"] = "event.receiveSourceType",ACTION PROCESSOR RULE{        [[ Internal User - Logged Email - Self-serviced by Portal]],        [[            ACT_TYPE_SC == "ASSIGN"                and (tonumber(ACT_TYPE_COUNT) == 1)                and (EVENT_TYPE == "i"                    or EVENT_TYPE == "s")                and (AV_REPORTING_USER_SC == AV_AFFECTED_USER_SC                    or AV_REPORTING_USER_SC == "")                and (AV_AFFECTED_USER_SC or "") ~= ""                and AV_AFFECTED_USER_SC ~= "XXEXTERNAL USER"                and AV_SOURCE_TYPE == "assystnet"                and (tonumber(AV_BUNDLE_EVENT_ID) == 0)        ]],        strSendMailV2 .. "TEMPLAT

Hello, I am trying to add a line to a Sales Quotation using a REST API from C# and I am always receiving the following error:ORA-20124: Error.NULLVALUE: Field [ProbabilityToWin] is mandatory for Order Quotation Line and requires a value.I DO have ProbabilityToWin in my payload and have tried several iterations of a value (100, 1, 0, 0.1, 0.9).  I have also written many API integrations with IFS so I’m not new to this.Here is a snippit of the payload:    "UnitPriceInclTax": 0.00,    "ProbabilityToWin": 100,    "OrderSupplyType": "InventOrder",and the API URL is:/main/ifsapplications/projection/v1/SalesQuotationHandling.svc/OrderQuotationSet(QuotationNo='{1}')/OrderQuotationLinesArrayThis happens in both 23R1 SU10 and 23R2 SU3.Any help would be greatly appreciated. Regards,Robert Blansett

Hi, some of our users have this “issue”:Aurena, with UPD20Chrome or Edge  Under Business Mails, when they click the “Mail Body” button: then the file is downloaded as an html file and can be opened in another tab: For other users, the mail body is just displayed in Aurena: Does anyone happen to know whether this is that a setting in IFS or in the browser? I cannot find a rhyme or reason - it seems not to be permission, because we have users with the exact same permission and role but different behavior. Appreciate any tips :-)Thank you!

Hi There,Could someone help me to resolve the below issue. I have provided all the necessary access to the forecast server and flow id, also the forecast is published to respective user with full access.  Regards,Mithun K V

The data schema does not completely suit my needs, so I was wondering if there is a way to apply a xslt on the data so I can shape it the way I'd like to. I know there are ways to apply a xslt to create a XML/text output, but I'd like to still have the pdf output, just with the amended dataset.

HI Team,Requesting help here.I saw that we can receive shipment orders through generic receipt processes.I want to receive the shipment (created via shipment order) through the Incoming Dispatch Advice process to another site. I am aware that we can receive it through register arrival. Since shipment order used to send material between sites in the same company, I added the DESADV message on the company level and Send dispatch advice automatically toggle also enabled in site level. I can see my shipment sent the dispatch advice and delivery note is also printed. But I am not getting any records created in Incoming Dispatch Advice window. Did anyone of you followed this flow and does it work? Or Am I missing any key data? Thanks,CHamath

Hi,If i understand well, with a major release bookmarks will be deleted. Is there another way to keep or copy them than copying them one by one for each user profile (i don’t even know if this will works after the update)? Regards,Pierrick 

Hello here,I’m trying to add a custom field that contain the list of our customers.But when i try to find it in my custom enumeration, i’m stuck.Is there an existing enumeration for that ?  If not, how can create it ?Regards,Pierrick

HI I didn’t achieve to find what was behind this parameter in the configurator editor / times section / MoveTaskAppointmentToHistory ? Thanks for your feedbackrgdsChristophe 

Hi all, In app9, we included URLs to records in the emails triggerred by business events. An example is when an absence request is generated, the supervisor will get an email with a url that takes them to the absence request to authrorise/cancel. Generating the url in app9 was easy, but how do you do that in Cloud?  Current address looks like below when the record is looked up in Cloud. How would you construct this dynamically to include in an email body as a url? TIA https://xxxxxxxxxxxxxx/main/ifsapplications/web/page/AbsenceManager/HolidayRequestPage;$filter=CompanyId%20eq%20'ATH01'%20and%20EmpNo%20eq%20'33004'%20and%20RequestId%20eq%204;usedefaultfilter=false;path=0.985058153.1069399219.36286911.1836918546.1460483063.eyJmIjoiL1BhZ2UiLCJnIjoiQWJzZW5jZU1hbmFnZXIiLCJpIjoiSG9saWRheVJlcXVlc3RQYWdlIiwiYSI6InZpcnR1YWwtMSIsImIiOiIxNDYwNDgzMDYzIiwiZSI6IkFic2VuY2UgUmVxdWVzdHMgLSBEZXRhaWxzIiwiaCI6IkNvbXBhbnlJZCBlcSAnQVRIMDEnIGFuZCBFbXBObyBlcSAnMzMwMDQnIGFuZCBSZXF1ZXN0SWQgZXEgNCIsIiRmaWx0ZXIiO

Hi everyone, I’m a new user on IFS cloud and I can’t connect on Business Reporter. On my test environment everything is OK however on the production environment it’s impossible. I have this message “Oops! Something went wrong - Invalid parameter : redirect_uri”. Do you have an idea in order to help me. 

HI 1.I created an instant invoice and allocated the rent income across six months. 2.Following is the voucher created and FULL amount has been debited to the rent income account for the same period.HOw to ensure that the revenue is allocated properly? Many ThanksL.K