Solved

11549 Topics

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile home screen not loading - user role compatibility issue

Hi Experts,Appreciate your input regarding the following issue.Issue:- In customer’s Environment Mobile client Home screen is not loading when accessing with role, when they are removing the role then the screen is loading or if they clone the existing role and create a new role then with that new role the home screen is loading but not loading with the existing role.Also, why is this issue occurring for the specific role, but not for the cloned role?

914

1 year ago

InADaysWork

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding Attachment Option to FSM Escalation Screen

FSM Release 6, Smartclient. We need to include the ability to add attachments to the FSM Escalation screen. I see a few tables such as PLACE_ATTACHMENT which allows for linking PLACE to ATTACHMENT. Do I have to create something similar for the ESCALATION table? Add a child relationship to ESCALATION screen to add the ATTACHMENT tab? Any step by step guidance from someone who’s done this process and can offer direction would be appreciated. Don’t want to miss steps with creating custom metadata, etc. Thank you

1054

1 year ago

ronhuHero (Customer)

asked in Finance (Financials)

ISO20022 Supplier Bank - Recipient Postal Code is Required

Community, We are testing with bank ISO20022 US supplier ACH payment, we got below error - Recipient Postal Code is Required.would like to borrow your mind, where is the place to could fill the postal code in below supplier bank information panel?

24624

1 year ago

cjohnsonSuperhero (Customer)

asked in Products (Manufacturing, Products, Engineering)

Work Center capacity question

Hello, I am hoping to clarify my understanding of Work Center capacity. Currently, we setup all Work Centers as Infinite Capacity (on Sched Capacity). We run calculate capacity and the WC Capacity tab populates.Given that the work center is defined as infinite capacity, does that mean the WC Capacity dates are not relevant to the Shop Order scheduling? As an example, one of our WCs calculated to 8/31/2023 on the WC Capacity tab, however, we are not having any issues with releasing Shop Orders against the WC beyond 8/31. My assumption is that this is due to the WC being defined as Infinite Capacity.

1412

1 year ago

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Bookmark Service Quotation

Hi All, I’m adding a bookmark of ‘Service Quotation’ but IFS Cloud automatically adds a filter which is the selected Service Quotation when you open the window. But I don’t need/want that filter. is there a way to remove it? IFS does not do this for ‘Sales Quotation’ so why is 'Service Quotation’ any different? Best RegardsRoel

372

1 year ago

PROAHARSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

ifs-db-init No certificates are loaded for ifs-db-init-certs

Error whist deploying middle tier. Checked all my config files and main.ps1 deploys fine. No certificates are loaded for ifs-db-init-certs ..Failed updating database. ORA-01017: invalid username/password; logon denied.Failing updating, check credentialsThis is for version 22.2.10. Any ideas?

2784

1 year ago

PROAHARSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

ifsapp-amm pod error during startup

I now get this when it starts the ifsapp-amm pod:Events: Type Reason Age From Message ---- ------ ---- ---- ------- Warning Unhealthy 4m52s (x197 over 3h32m) kubelet Startup probe failed: Unable to connect to databaseI’ve checked the ifsmon-password and ifsapp-user passwords and they both seem correct.Which password does it use to connect to the database and what permissions should it have?Thanks,Alex

1931

1 year ago

Dharshankumaar MahendranSuperhero (Partner)

asked in HCM (Human Capital Management, Payroll)

Entering process codes in expense sheets

Hi Team, We have situation where we Subscription charges which may consist Digital Charges and also ecommerce subscriptions. We have a designated expense code for Subscription charges and this will reflect in given account according to posting control. We would like to see the break down between Digital and Ecommerce charges and checked whether this can be fulfilled using the Process Code functionality. When checked in the application it was noticed that the process code can be used in the invoice modules but not displayed in expense sheet to select. Can anyone let us know whether this is possible and if so how it is done?

291

1 year ago

romsarHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Open dynamically a page

Hello.On a custom page, is that possible to open in a dynamic way another custom page?I meant, I would like to realize something like this :if CF$_MyField = “a”, then open PageA if CF$_MyField = “b”, then open PageB ectEither via a zoom or via a custom menu.Thanks

412

1 year ago

AndyWDo Gooder (Partner)

asked in Products (Manufacturing, Products, Engineering)

Demand Planner budget base

Hi,I am trying to set the budget in demand planner in Cloud23r1 by executing the job set budget base The help text states that this should copy the adjusted forecast to budget, which is what I want“System EffectsThis job causes the adjusted forecast to be copied to the budget line for all parts, so after this you will have a budget value on all parts that are based equal to the adjusted forecast of all parts.”However the job seems to be copying the system forecast rather than the adjusted forecast to the budget, meaning any changes that have been made and approved by the demand planners is not being reflected. The same also occurs if I copy to target sales plan rather than budget. Is there a setting somewhere that allows you to switch between adjusted and system, or is the system/documentation incorrect? ThanksAndy

581

1 year ago

CovMayurJDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud 23 R1 upgrade error - ORA-00932: inconsistent datatypes: expected UDT got CLOB

Hi,I'm getting an error after upgrading IFS Cloud from 22.2 to 23.1 as below. No customizations. Compilation errors for PACKAGE BODY IFSAPP.FRAMEWORK_SERVICES_SVCError: PL/SQL: ORA-00932: inconsistent datatypes: expected UDT got CLOBLine: 1869Text: KEY 'UserInformation' VALUE user_info_ FORMAT JSON,Error: PL/SQL: SQL Statement ignoredLine: 1867Text: SELECT json_object(So cannot log in to IFS Cloud. Same error is at,NAVIGATOR_SYSNAVIGATOR_CONFIG_UTIL_APIFRAMEWORK_DEBUG_SERVICES_SVC Please suggest a solution.

2091

1 year ago

mmossSidekick (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

PO Custom Event before PO Auth required

I am trying to enable a custom event on the PO to verify if there is an attachment before it it sent for Authorization. I am using the PO Status as the trigger but the alert will only come after the Authorization step. Any suggestions? Thanks

421

1 year ago

ronhuHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Can install Print Agent on Local Laptop and print IFS label via a bluetooth printer?

Community,I have a question need your expertise here.Can I just install IFS Print Agent onto my local laptop? I will have a Zebra mobile printer connected with my laptop via bluetooth. I am trying to using my laptop access IFS via IEE and print the label via the Zebra mobile printer, is that possible? Thank you.

733

1 year ago

ZEPWAYNEHDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Linked work activities from PSO to MWO

Hi, we are using IFS cloud in conjunction with PSO and MWO. We have a set up where we have a single work task that is planned via PSO and then sent to MWO. Everything here is fine. However, sometimes a second person is required on site to assist. We accomplish this by adding a new resource line on the work task. This in turn sends a new allocation over to PSO and schedules the work accordingly. The issue I have is when we commit the work Allocation in PSO and send to Mobile each user has to run through the same work flows and survey etc on MWO. We want the lead worker to complete all surveys etc in MWO and the second user just to be able to arrive on site and then set the status as completed when they have finished and not have to complete the surveys etc. Is this possible?

871

1 year ago

bhaveshSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Projection Function not returning results

We have created a projection function which returns array of results.Projectionfunction ListQuotes List<Structure(ListQuoteResponse)> { parameter CompanyId Text; parameter ContactPersonId Text; parameter CustId Text; parameter SalesStatus Text; parameter PageSize Integer; parameter PageNumber Integer;}PL/SQLFUNCTION List_Quotes___ ( company_id_ IN VARCHAR2, contact_person_id_ VARCHAR2, cust_id_ VARCHAR2, sales_status_ VARCHAR2, page_size_ INTEGER, page_number_ INTEGER) RETURN Proc_Core_Util_API.List_Quote_Response_ArrIS quote_request_ Proc_Core_Util_API.List_Quote_Request_Rec; BEGIN quote_request_.company_id := company_id_; quote_request_.contact_person_id := contact_person_id_; quote_request_.cust_id := cust_id_; quote_request_.sales_status := sales_status_; quote_request_.page_size := page_size_; quote_request_.page_number := page_number_; RETURN Proc_Core_Util_API.List_Quotes(quote_request_);END List_Quotes___; The select q

1303

1 year ago

ZEPWAYNEHDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error when transferring to mobile IFS Cloud

Hi All, I am getting an error when trying to transfer a work task to MWO. the user and person are all connected and I can log on to the mobile app. however I keep getting this error. any help would be appreciated

521

1 year ago

jourdannDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

API REST - CustomerOrder_ReleaseOrder

Hello,With an ETL and REST components, I create orders in IFS. After creation I would like to change the status of the order from planned to released.I use this :"https://blabla/main/ifsapplications/projection/v1/CustomerOrderHandling.svc""CustomerOrderSet(OrderNo='blabla')/IfsApp.CustomerOrderHandling.CustomerOrder_ReleaseOrder"I have this response :500 |{"error":{"code":"ODP_DESERIALIZATION_ERROR","message":"Error while de-serializing contents."}}I also try with parameters CustomerNo and Company, i have same message…Can someone help me ? Thanks,

43612

1 year ago

athobieSidekick (Partner)

asked in Alliance

DSE - Time slot

Hi,On the document : V6 Through 15.4 SU2 Feature Comparison we have a functionality Time of Day Travel. I think that function is linked to the transaction Time slot DSE.Could you explain how does it work ?What settings in the DSE session is linked to this Time Slot ?Traffic conditions at a particular time slot is not equal for each location : For example Traffic conditions at 8/10 AM in Paris/London is not equal for the same time slot in a suburban area / rural area.In the same way At 8/10 AM in Paris/London on Monday is not equal that on Saturday.So, I would like to know the usage and impact of this functionality ?thanks and Regardsanthony

974

1 year ago

MikeArbonHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Post Upd16: Print Manager Error: No PDF report returned from Crystal Web Service

We are on Appsv9, and have just applied update 16. We have noticed that on occasions, Print Manager is erroring with ‘No PDF report returned from Crystal Web Service’. Obviously this is only on documents that are generated via Crystal Web Service. We have 3 x Crystal Web Services running and as far as I can remember, we have not seen this issue in Apps v9 before. The error in the Crystal Web Service log is: 18/03/2020 15:23:06[IFSCRWebSetupIFS9Lb]-[GetSavedPDFReport] The web instance is busy. The request will be forwarded to the next available instance. Has anyone else had this? has anyone seen this behaviour after an update? (we were on update 12). My guess would be to create a couple more Web services, but i suspect something somewhere has changed, for this to become a problem now. I believe we are only seeing this when the system is busy. Thanks all Mike

20078

1 year ago

RyanKDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Application Messages - Access Denied due to system privilege configuration

Afternoon, I’ve noticed recently within our application messages we’re getting ‘spammed’ every 10 seconds with a failure for the same error. It seems to state the following for IFSAPP. When I read the XML message embedded it states the issue could be with NotifyMe app which we don’t use currently;<?xml version='1.0' encoding='UTF-8'?><MANAGEMOBILEAPPLICATION_LOADCLIENTMETADATA><APP_NAME>NotifyMe</APP_NAME><CLEAN_LOAD>FALSE</CLEAN_LOAD></MANAGEMOBILEAPPLICATION_LOADCLIENTMETADATA>I tried to edit ‘Installed Apps/Devices’ for NotifyMe however, I get the exact same error within there also. Any ideas on how to resolve, we’re on Apps 10 Upd12.Thanks

2512

1 year ago

RyanKDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Apps10 - QR Code for Inventory Barcodes

I’m wondering if anyone has managed to generate QR codes to be scanned via a zebra handheld? My preference would be to use Crystal Reports (Report def: Inventory_Part_Barcode_Rep) which when printed would create the QR code with some additional basic data (Part no etc). I’ve looked through the community and haven’t seen anyone create any guides or best practices on how to implement QR codes within Crystal. The potential method I can see is using IDAutomation however, I didn’t know if there’s any alternative or a guide to follow? We currently have access to IFS Report Designer and Crystal Reports 2016 which we can use to create 2d barcodes however, realistically I’d like to generate a QR code using GS-1 Barcode Parameters. E.g. similar to below however, instead using a QR code.Thanks all

4691

1 year ago

romsarHero (Customer)

asked in Products (Manufacturing, Products, Engineering)

Expiration date in count per inventory part

Hello.Is there a way to enter an expiration date in the count per inventory part screen?For certain articles, the expiration date is mandatory.Thanks

1072

1 year ago

PDesrumauxSidekick (Customer)

asked in Alliance

Location in activities

We want to report all activities as been done at the customer or remotly from our helpdesk.We would like to use the field Location in the activity demands to mark the difference:We use Customer Support module in v15.4.4.0 where phone sessions are automatically added in the order. But the Location is set “On Site” by default. Can we change this to be set to “Last Known Location” by default ?Same happens if we manually add an activity in the Customer Support Order, the activity is also set “on Site “by default” In mobile Edge, the default is correctly “At Site”

583

1 year ago

mtocaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Committing an IFS Cloud Work Task in PSO results in Broadcast error

Hi, I have created and released a Work Task from IFS Cloud and it displays allocated in PSO. However, upon trying to manually commit it in PSO, I get the following error message and the Activity remains Allocated: I also see these broadcast warnings in the Events: Does anybody know what could be causing this issue? Thanks!

1537

1 year ago

ChristopheSidekick (Partner)

asked in Alliance

AsteaPublisher 150 website in load balancing

HI is there a specific configuration or attention to have when you have two astea publisher website installed on 2 different VM in load balancing ? (for example do we have to copy the astea publisher site from one machin to an other to ensure that the package manifest are the same etc,...)

512

1 year ago

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