Assets (Asset Management)

We are having an issue where when we try and register arrivals - Receive with Serial / Lots this error appears. Has anyone come across this and can help point me in the right direction? I have raised to IFS as a potential bug following the release of UPD28 as that is the only change we have introduced recently but wondered if anyone was able to help resolve it whilst I wait for an update from IFS as this is having a massive impact on our business. Thanks,Lisa

HelloHow can I locate a technician in the Dispatch Console module? Is there a specific setting in the resource person? Best regards

I’ve seen other questions or discussions but have not yet found a solution. I’m upgrading from APP9 to Cloud and plan to use part serial rename functionality after the upgrade. This is a great option for recording transactions and history of a part number and/or serial number change. However, if that part serial exists as a serial object the rename functionality cannot be used. The error says: The serial exists in Service management and cannot be renamed. Post upgrade we don’t intend to use serial object; but since we’ve been using IFS for 20 years we have thousands of serial objects already. Therefore if we need to service one of these serial objects again and it has a modification which changes the part number, we have no way to use the rename functionality. Is there a way around this issue or shortfall in IFS? Is there some cleanup that could be performed on serial objects prior to upgrading? Is there an alternative way to rename a part serial that I am not aware of?  

Hi, We’re trying to understand how the replacements by PM actions works. Is there any good documentation on it? Couldn’t find it. We’re wondering if it will still work if the PMs that would be replaced are on different dates. Do you need to ensure that if PM_1_Yearly is replaced by PM_2_Yearly,  will it do that if PM_1 and PM_2 have different dates? Thanks

Hi Experts,We have a scenario where a Transport task is created lets say for 10 parts but actually 4 is Damaged while transport. Then Engineer have to receive only 6 into the Mobile stock rejecting damaged 4. How to do this Partiall receipt in mobile?If I press Execute, full Qty is received??  Thanks,KM

We are a company using the IFS 10, but recently we discovered a document for IFS Cloud called: “IFS Cloud - NGSM DEMYSTIFIED (24R2)”.Is there any document similar to this for the IFS 10? Showing the good practices, how to use, what is the field, tools, applications inside the IFS.We want to get closer with what is the IFS core, standards and good practices.

Hi everyone,I have an issue regarding the completion of a work task with work steps : When I try to finish the work, this error message is displayed : Is it possible to avoid this error ? Thanks

How do I move or change items from a location type of quality assurance?

Hello, after upgrading IFS Cloud to 25R1 a rebase of Page ProjectResourcePlanning is not possible due to dictionary error.Has anyone an idea to solve this issue? Many thanks, Herbert  Sorry, there was an unexpected application error.Url (parameters included) = https://uat-ewms.gftd-united.eu/main/ifsapplications/web/page/ProjectResourcePlanning/ProjectLevel;path=0.1656053651.1188772997.1874297903.eyJmIjoiIiwiZyI6InBhZ2UiLCJpIjoiUHJvamVjdFJlc291cmNlUGxhbm5pbmciLCJhIjoidmlydHVhbC0xIiwiYiI6IjE4NzQyOTc5MDMiLCJlIjoiUGFnZSBDb25maWd1cmF0aW9ucyIsInNjb3BlIjoiZ2xvYmFsIiwiZCI6dHJ1ZSwiYyI6ZmFsc2V9.eyJmIjoiL1BhZ2UiLCJnIjoiUHJvamVjdFJlc291cmNlUGxhbm5pbmciLCJpIjoiUHJvamVjdExldmVsIiwiYSI6InZpcnR1YWwtMiIsImIiOiJ2aXJ0dWFsLTEiLCJlIjoiUHJvamVjdCBSZXNvdXJjZSBQbGFubmluZyIsImQiOnRydWUsImMiOmZhbHNlfQ%3D%3D;record=KFByb2plY3RJZD0nMVVORDFXRjEnKQ%3D%3DError stack:Bad metadata error:The list: EmployeeAllocationHandlingList does not exist in dictionary!Error: Bad metadata error:The list: EmployeeAllocationHandling

Hi All,Can someone explain me, the relation between Transaction code CO-WTISS and the Object ID in ‘Inventory Transaction History’ window? Object ID is visible for WTISS transactions, but not for CO-WTISS. Also, not sure why the Object ID column is not visible from Inv. Transactions History in latest IFS versions (eg: 24 R2) Expecting your thoughts on this. Thank you.

What is the component that gives access to the list of “Payment Currency” 

Hi Experts,I created a Task template with Calendar Plan information also added Condition generation details as well.  Next when I linked this to a PM action in Jobs and Template tab, I could not see updated Maintenance Trigger information. What I am missing here?Intead if I created a PM directly from the Task Templates it works?  Thanks,KM

Community, I have an error message when I am trying to create shop order which I am not able to understand. any idea? 1043156 is a normal purchased part. below is the screenshot. 

One of my customers is currently on IFS Cloud version 23R2, and their technicians are using the MWO – Maintenance app for executing work tasks. The technicians are performing the expected sequence of actions in the app: Accepting the work task Starting the task Marking steps as done Reporting time Completing and returning the task to IFS Cloud However, the transactions generated by the technicians are appearing in the "Failed Transactions" page in IFS Cloud as shown in the screen shot.To investigate, I performed the same steps using my own account in a test environment. My transactions processed successfully and did not appear in the Failed Transactions page.Could you please advise on potential reasons why the technicians' transactions are failing while mine are not?Thank You

Hello,I'm looking for information, documentation, implementation references for an additional Linear Asset lifecycle management solution with Map Service (ArcGIS) that complements the existing IFS Cloud functionality centered on point-based assets in GIS Object Configuration.I would be grateful if you could share any relevant information. Best regards,E.Mamcasz

Hi Team, I am trying to import the connected object in IFS Cloud using EQUIPMENT_OBJECT_CONN view but I am not able to see the field (MCH_CODE_CONSIST) in Migration Mapping. Any Idea about this issue ? or is there any other way/recommended approach to do such kind of Parent Child relation migration in IFS cloud.  THanksLokesh

Hi All, I’m looking for more information with regards to the use of Object Type and Type Designations on the Serial Object. What are they used for and how exactly do they influence each other and what are some use cases for them. Situation: I entered a Type designation 0001 that I connected to Object type 600. Both of them were linked to Technical class 005. Question 1: So when you go to the Serial Object, you can select a ‘Type Designation’ and the ‘Object Type’ will be completed with the object linked to the Type Designation - so far so good.But when both fields are empty and you select an Object Type, the Type Designation does not get auto-filled. Is there any reason for this? Why does Type designation autocomplete the Object Type but not vice-versa?  Question 2: it seems to be possible to add different technical classes to the Type Designation and the Object Type, while they are interconnected themselves (changed Technical Class for Type Designation to TC2 instead of TC5) . That me

Implementation Overview – Statutory Holidays & PM Action AdjustmentWe have successfully integrated statutory holiday dates into the weekday calendar. Consequently, the PM action now accurately recognizes the following holidays: Friday, August 1, 2025 Monday, August 4, 2025 Tuesday, August 5, 2025 As a result, the system automatically adjusted the task due dates to account for these holidays. Although the original due date was set for August 5, 2025, the system deferred it to Tuesday, August 12, 2025, in alignment with the configured business rules.However, we have observed an unexpected behavior: the system is skipping July 30 (Wednesday) and July 31 (Thursday), which causes the next available due date to fall on Friday, August 8, 2025, rather than the expected Tuesday, August 12. This suggests that the date-skipping logic is being applied beyond the defined holiday dates.Request:Could you please confirm whether we can refine the configuration to: Exclude only the statutory hol

Hello,In IFS Cloud 23R2, we have a scenario to create condition-based PM action to generate Work Orders for objects based on run hours. We are using Accumulated parameter for this scenario. When we update either the ‘New Reading Value’ or the ‘New Delta Value’, the last recorded value is not updated automatically. When we regenerate the plan, it sometimes gets updated and sometimes it does not update. The ‘Plan out of sync’ is set to True in this scenario and doesn’t allow to generate the work order. Do we need to Regenerate the Plan every time a measurement is entered for an object? Is there a reason, even after regenerating the last measurement value is not being updated? Any inputs would be appreciated.Thank you! 

I have a customer case looking in IFS Cloud to find a functionality/solution to replace Support Issue that exists in App 10. As far as I understand, Support Issue has been replaced by Call Center - however the quick and easy workflow has somewhat disappeared.Even if Call Center has some good processes, its too complex and admin heavy when just wanting to create a quick issue that requires a swift and easy solution and just keeping a log of what has been done.I have looked at perhaps using Change Request - but then the application moves into Engineering which is not really the correct scope.So, my question is:Will Support Issue be re-implemented in Cloud? If not, what options are there to be close to the Support Issue functionality but instead in Cloud?Kindest regards,Johanna 

 HiI am trying to rollbakc object transaction , but i can’t choose any “voucher type” ( see below)For Assets, I have set voucher type with function group A.On IFS cloud, is there a new function group to setup? Thanks a lot       

Hi,  I understand the steps involved for connecting a part serial to a rental asset, but what isnt clear is what this actually achieves (other than visibility)  What are the drawbacks if this connection isnt made? Is it mandatory that this is done for Rental assets, if so, why? hoping somebody can shed some light here :) ThanksJames 

Hi Experts,Could we create a schedule database task job for “generate Invoice Preview” i.e.to generate work order invoices.  I could not find a maching method when I try to create one.   Thank you.KM

Hi All,Are you familiar with a solution that can permanently remove all detached document revisions from the system (Customer is using Applications 10)?Additionally, the deletion process needs to identify and remove documents based on their attached date — specifically, those attached more than five days ago (Attached_Date < SYSDATE - 5). I'm also exploring whether it's possible to separate attachments (e.g., PDF, JPEG files) from BLOB entries in the IFSAPP_LOB table, assuming this is where the documents are stored.Any suggestions on how to approach this would be greatly appreciated.Thank you.Kind regards,Santhushi D.

Hello everyone, An issue appeared on one of my environment when I try to create resource connections :As you see, there is no connections for this resource but this message is displayed. This was working fine last week, and I don’t know what happened. Do you have an idea ?Thanks, Simon