Assets (Asset Management)

We have a customer running IFS Cloud 23R2 who encountered the following scenario.Their Preventive Maintenance (PM) plans are configured with Calendar + Criteria, where both Performed Date and Performed Value are considered.In one instance, an incorrect measurement was entered for an object. This triggered the Condition-Based PM plan line and generated a Work Order. The Work Order was subsequently cancelled, and the incorrect measurement was invalidated/marked as incorrect.However, the issue is that the PM plan continues to generate Work Orders, since the Generation Value on the PM Plan was not updated after correcting the measurement.The current workaround is to regenerate the PM plan, which resolves the issue.Although this is an infrequent scenario, the customer manages thousands of PM plans, and this situation occurs occasionally, requiring manual intervention each time.We would appreciate guidance on the following: What is the exact background job/process that updates active PM plan

Hi, Could you please assist in identifying the correct process within IFS Service Management to address the following business requirement?Requirement:The business needs to initiate maintenance work only after receiving an advance payment (e.g., 50%) from the total quoted amount.Currently, we are using Service Quotation as the starting point. However, we do not see an option to create a Customer Order directly from the service quotation or from the early stages of associated Request / Request Work Task.While it is possible to create a Request from a Customer Order, we observed that:The Request Task sales lines and Customer Order lines do not appear to have a direct relationship This makes it difficult to manage advance payments and link them to the service execution and final invoicingCould you please advise:What is the recommended standard approach in IFS to create a Customer Order in early stages of the Request? Is there any standard way to link Service Quotation → Customer Order → R

Hi All, I was trying to reserve a ‘Tool/Equipment’ to a Project acitivty that is still in ‘Planned’ phase (Project = ‘Initialized’).  Project: Project Activity with Resource Allocation: Resource Monitoring Gantt: So, allthough it seemed to have worked to allocate the resource 260113-001 to the project N-1245 ; activity = 100000533 starting from March 10, 2026 8am onwards. When I hover over the Resource Monitoring Gantt, the Project Allocation screen does not show me the project info. Is this a bug? Is there anything else that we should take into account? Best RegardsRoel  

Community, do you know why SLA does not respond to work order planning? what is the mechanism behind it?kindly see below work Task Planning Schedule. 

To plan and schedule work tasks from a work order on Dispatch Console, I’m trying to get the scheduling dataset up and running. However, I’ve been unable to connect the Maintenance Organization Site to the Scheduling Dataset.Individually, I can see the options in the dropdown for both, but when I select a value for either the Maintenance Organization Site or the Scheduling Dataset, the other option disappears.Could I be missing a data setup that enables the connection between the Maintenance Organization Site and the Scheduling Dataset?   Thank you

I’m attempting to use the olingo library in java to integrate with IFS.  The main task I’m attempting to accomplish at first is to add multiply master parts in one REST request.  I’ve managed to navigate the api enough to get it to form a batch request and send it off to IFS however I get a weird error response that makes no sense and leads me nowhere.  Has anyone else seen this? Batch Request raw payload--batch_ad5ae8cb-87e6-4f1e-9660-72770abad95fContent-Type: multipart/mixed;boundary=changeset_a3c57785-5e5b-4771-9cc2-a57e779d77ff--changeset_a3c57785-5e5b-4771-9cc2-a57e779d77ffContent-Type: application/httpContent-Transfer-Encoding: binaryContent-ID:1POST https://{{ifsurl}}/main/ifsapplications/projection/v1/PartHandling.svc/PartCatalogSet HTTP/1.1Accept: application/json;odata.metadata=fullContent-Type: application/json;odata.metadata=fullOData-MaxVersion: 4.0OData-Version: 4.0Content-ID: 1{"@odata.type":"#IFS.Part","PartNo@odata.type":"String","PartNo":"partNumber1","Description@oda

IFS Cloud 25R1, IFS MwO Maintenance 25.3.1443.0Serial Parts added onto a material line and Reserved on a Work Task.The Work Task is assigned to a Resource and Trasferred to mobile.I am unable to issue the reserved material in the work task using MwO. When I try to Issue the materials for the Work Task on MWO, I get the following message : Part Reservation is not available to Issue. Use Planned Material to issue the part instead. On the Technician Portal , I am able to issue the reserved materials on the the work task. Has anyone faced this issue before ? 

Hi I am trying to activate the fixed asset but value is showing as 0, when I tried to troubleshoot found that the invoice value is getting null for FA account due to same account is getting debited and credited with same value. Please help in resolving this. I have also setup the FAP1,FAP5,FAP2 etc..   

In IFS Cloud 25R2, we are working with Service Requests and Request Work Tasks and have encountered an issue related to the Coordinator field.Currently, the system appears to require a Default Coordinator defined at the user level. If this is not set, we receive an error when generating the Invoice Preview.Our questions are: Where is the Coordinator officially defined and maintained for Service Requests / Request Work Tasks What is the recommended approach if we need to process a Service Request using a different Coordinator than the user’s default if we cannot specify a different other than the default? Any guidance or clarification on standard behavior vs recommended setup would be greatly appreciated.Thanks in advance!

We are in IFS 10 UPD 9.Our Maintenance supervisor added PM Group IDs to all of his PM actions thinking he could use it for sorting.  However, this grouped all of his PM actions into 2 work requests (as designed).He then removed all of the PM Group IDs and attempted Calendar Generation again.The result is the Work Request was cancelled, but no new PMs were created for the month. Is there a way to create the PMs for the month? 

We have a number of Work Task Templates that we have built up in Apps 10.  We recently started having the Asset Management techs using Tech Portal start creating their own work in certain situations.We informed them to utilize these Work Task Templates, specifically because it included the Work Task Steps.  However, when creating new work from the New Work button within the Maintenance Engineer lobby under the equipment section, then adding the Work Task Template.  The resulting work task does not contain any work task steps.Using the same work task templates, and objects, we can create new work from the back-office side of things and it all works exactly as expected.

In IFS Cloud PM Action Journals have following event types.  However we cant get any records under Modified option even though we have modified the PM Action by adding a customer or any other change. What could be the reason for this?   

Community, We realized that customer warranty is not being considered when doing retrospective work reporting SM.  Is it as-designed or a bug?  We are in APP10.

We recently encountered a failed transaction related to a Serial Object ID error, which led us to question how the list of Serial Objects are available for selection in Mobile Work Order is defined in IFS Cloud 24R2.We are trying to locate if this list is maintained or controlled in. Could someone point me in the right direction?

HiWhere in IFS can I make changes to a user's role so that instead of seeing only their own records, e.g. in the Report Journal, they can also see the records of all users?

HiWhere in IFS can I make changes to a user's role so that instead of seeing only their own records, e.g. in the Report Journal, they can also see the records of all users?

Community,when posting lines generated from work order task that are under customer warranty, in the below screenshot, you can see the column Revene% under Sales tab, according to IFS document stated below, it should be Revenue % = 0. but system still values it 100, is it a bug? We are in APP10.Posting lines are under customer warranty.

Hi all,According to the Documentation ../ifsdoc/documentation/en/Appsrv/frmSystemDef.htm  for IFSApp10 Update 27 it states that there are 3 different statuses: But when saving the record  with status PLANNED I get this error. It would be VERY useful for us having value PLANNED.  Thoughts about this? Have anyone made a customization allowing any other value as Default for Work Task Steps?Thanks.Best RegardsAnna-Lena 

Have anyone been able to display feature layers from ArcGIS Enterprise Portal in IFS Cloud?We are now on 25R1 SU8 and I have not been able to get this to work since the ArcGIS Enterprise Portal uses single sign on...

Hello every one,I want to use the IFS feature to be able to predicted the value of a counter type parameter to be able to generate ahead of time my condition based preventive WO.I’ve done this simple test :I added some values for my running hour counter :And my PM action plan is updated like this :  Do you know how this calculation work ? From what I understand :There are two calculation method (interpolation and average) : how to choose ?  What is the exact formula used ? I’ve tried to modelise a simple linear regression with my values but I don’t find the same result There is a documentation (PM Plan) but it doesn’t seam up to date : I don’t find the “condition forecast configuration” mentionned in itIt will be mandatory in my current project to have these details to be able to make them validate by the maintenance methods department.Thanks !

Are there any dedicated training regarding Equipment Maintenance Management available? We would like to manage Equipment Calibration in IFS.

Client has a requirement to use SFG20 Maintenance Schedules for Preventive Maintenance on Buildings/Infrastructure.  SFG20 does provide an API for integration.Has anyone implemented this before, preferably in Cloud?

We have a set of manufacturers we need to remove from the system since they are duplicated. (name varies slightly) however these manufactures are connected in different places in the system. (e.g. parts, functional objects etc) we are looking for way to disable these manufactures without running any scripts. does anyone have any experience doing similar work before? Simply we want to disable all the duplicated manufacturers and keep one. 

Hi Folks, appreciate your help in getting rid of the below error when deleting a work task template work list, re generating associated PM actions same error pops. 

Community, any idea how to resolve below error?