Assets (Asset Management)

Hi,Does anyone have any video content or links to content demonstrating how POKA is used as part of a Preventative Maintenance program in a manufacturing organisation?We have recently acquired this software and are looking for how we would use it in our organisation.RegardsJohn

I accidentally deleted the entry. How to restore it? 

Hi,When a new location is created on Service > Location with a Location Address, the “Position Address” is always automatically set to “Yes” even if I give an address informaiton that actually doesn’t exist. Would like to know why the Position Address is always automatically set to “Yes”?  

We have registered new serial objects in IFS and enabling them for measurement. End-users are to enter meter readings through the Upload Measurements functionality in bulk. Keen to know if there is a relatively easy way to setup the Meter IDs in bulk for the initial setup. Thank you. 

Hi All,When I create a new revision through Work Task Template, got the error message ‘The Purchase Part Does not exist’The Part No entered under the Material tab → Work List is a Manufactured type of Inventory Part. Need to know the reason of requesting a Purchase Part while creating the new revision.Thank you.

Are working in IFS app10.   And we have added extra investment. but when we are activate the extra investment it will not go over to the objects base value (but it looks like the hole amount inc. the extra add investment are in the activating) - some bugg or ? 

It seems both apps gets updated and the functionality seems to be quite identical. What is the exact difference between the 2 apps? 

Within FSM (Service Manager), when we close a Task, the scope and the request are automatically closed.Within EAM, we have parameters to prevent this automatic closure.Which parameter can we modify so that the Service Manager doesn't close the request when the tasks within it are completed?We want to manually close the scope; we don't want it to work automatically.In EAM, it's possible to do this using the "Finish with Task" attribute, but I can't find it in FSM. Product Version: 25.1.3 Business Impact: Within FSM (Service Manager), when we close a Task, the scope and the request are automatically closed. 

Hi Experts,In the B2B portal, contractors currently cannot update assigned work tasks. There is no way for them to add notes such as planned start dates, issues, or other relevant updates once a task is assigned.We need a clear way for contractors to update this information in the B2B portal to support effective monitoring and tracking of work progress.How we can do this? Seems the business need to fully rely on emails? This page is Read only!  Thanks,KM

Hi,  We have serialized Company Rental Assets in Inventory that are connected to Fixed Assets. What is the correct process if a sale or disposal of the Fixed Asset is required?  Is the sale initiated from the Fixed Asset, or via a CO or both? ThanksJames 

Hi The following material fulfillment use case relates to NGSM 25R1, and I would appreciate community feedback on whether this approach is considered best practice. If not, I would welcome recommendations on alternative methods or better-aligned best practices.Demand Creation by Field Service Desk: The Field Services Desk records the part number, quantity, and required need date in the Materials tab of the Work Task to initiate demand.SCM Review & Fulfillment Strategy Decision: The Supply Chain Management (SCM) team reviews the requirement to determine the most appropriate fulfillment approach.In this scenario, the decision is to handle the requirement through:Procurement Receipt into the central warehouse Completing  required configuration on the part.Post-Configuration Handling &

Could you please let me know if there’s a way to identify a Work Order that as it was generated by the Work Order Generator, even in the later stages of the Work Order lifecycle

We have recently upgraded from 24R1 to 25R1 and noticed an unexpected behaviour related to pre-postings.Our WO have 2 code parts While we get the 3 other code parts from the object. Quite often users change the code parts for some of the tasks in the WO (other purpose and financial project)We have now noticed that when others later add a priority or updates the task with additional long description on the task the pre-postings are changed back to the values from the WO... 

I'm working with two Service Objects in IFS, and both have an Operational Status of Scrapped. For one of the scrapped objects, IFS correctly prevents me from creating a new Service Request. However, for the other object—also marked Scrapped—I am still able to create a new request.I would expect the behaviour to be consistent, so I'm trying to understand why one Scrapped object is blocked while the other still allows request creation. Is there another setting or dependency that controls this behaviour?For service object 012125F15-PL107162560, I’m able to create a new request.I do note that the operation status doesn’t seem to appear on the Service Object, despite existing on the Part Serial: 

When Work Orders are created for PM Actions, either via the ‘Generate Work Order’ option on the PM Action page or through Calendar Generation, the resulting Work Order does not retrieve or display the Customer and Service Contract information from the originating PM Action.  Currently, this information is only transferred to the Work Task level.  As explained by R&D, this behavior is by design, since the PM Grouping function allows the creation of a single Wor

Hi all,We uploaded a long list of measurements for the object (~80000 rows). When we try to see them in IFS Cloud in the form Measurements for Objects we got error - question subject. Attachment meas_obj_1.But we try to have a look at uploaded measurements in the menu  Measurements for Object - we managed to do that. Attachment meas_obj_2Letter ‘S’ - the difference between menu names - can’t be the reason I hope. Does anybody have any idea about the reason and the solution for the issue?

Hello,I’m trying to setup a fixed “Document Text” with a phrase, that needs to be printed on Return Material return slips.I’ve added the text to the Sales Part screen under “Return Material Line”, but it doesn’t carry over automatic? Do you know of any possibilities where we can with standard functionality have that printed each time.  Thank you,Michael

25R1. WorkTask attachment pane. User-Administrator can see and use “eye” icon in attachment pane. But regular user with administrative permissions can’t see  “eye” icon. So user can’t view attached pdf file.I made some experiments and figured out the only way to allow regular user to see  “eye” icon is to grant  system privilege DOCMAN_ADMINISTRATOR + other permission sets restrictions.It’s not a good idea to provide admin permissions to regular users but I can’t find an alternative.Does anybody know way/ways how to allow “eye” icon appear in attachment pane?Regards,Roman. 

In Cloud, inventory part demand on a PM’s can be set to a different site that the PM / Work Order site, but the demand will not been published on the selected site when the PM , even if the horizon is set on the part demand site. Is that correct? a bug or “as designed”? (..or maybe I have missed somthing in the setup?? :) )

Hi All, Currently using IFS Cloud (24R1) work orders and tasks (service request tasks) have been in operation for a few months and all jobs linked to functional objects.    The tasks have gone through to invoiced and set to finished but on the functional object cost/revenue section we aren’t seeing any cost/revenue. I believe something else needs to be set up but can’t locate the info through any of the other queries.  The code part info section is blank could it be something to do with that? if so, how do I add a code part to the functional objects 

Hi all,Faced with error creating a work task from template: jtTask.insert: field [APPOINTMENT_REQUIRED] in Work Task may not be specified for new objects.Are there ideas how to fix it?I tested the same action on the Demo environment - no errors.IFS 25R1. 

Service delivery unit is not fetched from the object when a handover from case to request iscreated.Current status:When a request is created via Handover from case to request, the ServiceDelivery Unit gets the wrong value. The service delivery unit seems to fetch the default value instead of the current value from the object.Problem: The wrong service delivery unit is shown on the request.expected Correct Functionality: When a request is created via Handover from case to request, theservice delivery unit should be retrieved based on the value of the current object, samefunctionality as when you manually create a Request. 

We have recently had a problem printing count reports.  We print the reports using the part number, and we have encountered an issue where some parts are printing and others are not.  They do not even show up in the print manager it is as if we didn’t try to print at all. Please Help!

Hello Community, I hope you're all doing well!I have noticed that when navigating certain pages in our Tech Portal, the record selector  automatically appears. This can be quite challenging, especially on smaller screens like iPads or mobile devices, as users have to manually hide it each time, which can be cumbersome.Is there a way to set the record selector to be hidden by default across all screens in the Tech Portal? This adjustment would significantly improve the user experience on smaller devices.Thank you for your assistance with this Thanks and Regards.Aravinda

Hi all. We realized that in the Permission Set screen, Lobby Pages selector there is not a button to Revoke just one of the lines that you created.In the image below, you can see the buttons you have: Add, Add All, Revoke All. This is a problem because if you have, for instance, 20 lobby pages and one day you need to remove just one of them, now, IFS requires you to revoke all. However, if you surf to Projections selector, you can revoke the projections one by one. Does anyone know if this is a bug or the explanation for why this is happening?Thanks in advance. Best regardsSergio.