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Question

Wrong value on Service Delivery Unit.

  • December 11, 2025
  • 0 replies
  • 7 views

Krishari Juzie
Do Gooder (Employee)
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Service delivery unit is not fetched from the object when a handover from case to request is
created.


Current status:

When a request is created via Handover from case to request, the Service
Delivery Unit gets the wrong value. The service delivery unit seems to fetch the default value
 instead of the current value from the object.


Problem: The wrong service delivery unit is shown on the request.


expected Correct Functionality: When a request is created via Handover from case to request, the
service delivery unit should be retrieved based on the value of the current object, same
functionality as when you manually create a Request.