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Question

Automatic closure of Scope and Request

  • December 29, 2025
  • 3 replies
  • 27 views
Krishari Juzie
Do Gooder (Employee)
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Within FSM (Service Manager), when we close a Task, the scope and the request are automatically closed.

Within EAM, we have parameters to prevent this automatic closure.

Which parameter can we modify so that the Service Manager doesn't close the request when the tasks within it are completed?

We want to manually close the scope; we don't want it to work automatically.

In EAM, it's possible to do this using the "Finish with Task" attribute, but I can't find it in FSM.
 Product Version: 25.1.3
 Business Impact: Within FSM (Service Manager), when we close a Task, the scope and the request are automatically closed.

 

    3 replies

    A
    Superhero (Employee)
    • anmise
    • Superhero (Employee)
    • December 29, 2025

    There’s currently no setting to control this. 
    I’m curious to hear more about your particular use case. What’s the reason you want that manual check before completing a scope? 

    Feel free to use the idea space here in Community to log this request  

     

      Krishari Juzie
      Do Gooder (Employee)
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      • Krishari Juzie
      • Author
      • Do Gooder (Employee)
      • December 29, 2025

      There’s currently no setting to control this. 
      I’m curious to hear more about your particular use case. What’s the reason you want that manual check before completing a scope? 

      Feel free to use the idea space here in Community to log this request  

       

      Hi ​@anmise 

      Thank you so much for the response.should this be raised as an enhancement?

       

      BR,

      Krishari 

      Krishari Juzie
      Do Gooder (Employee)
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      • Krishari Juzie
      • Author
      • Do Gooder (Employee)
      • December 29, 2025

      Hi ​@anmise 

       

      the customer has implemented the new R25 functionality to automatically create customer orders, configuring this in the catalog.

      The customer order will be created when the scope is completed.

      Even after completing the task, they need to modify prices and reporting times.

      If IFS automatically closes the scope when the task is closed, the customer order is generated, and changing prices and times is very complicated because it has to be done via credit lines from the previous invoice.

      If the order isn't closed, they can change it quickly and easily.

      This is the reason why they want that manual check before completing a scope.

       

      Thank you!

       

      BR,

      Krishari 

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