Assets (Asset Management)

Hi,Can someone explain me how the tolerance defined under Maintenance Triggers works for Conditioned based PM Actions?I entered the measurement where the relevant (Planned Value - recorded measurement) / Recorded measurement value is greater than the defined Tolerance %. But nothing changes in the PM Plan.So I need to check on this functionality to use it with Replacements + PM Grouping for a business scenario.Thank you!

We have a workflow that sends e-mails following  PR Authorization. The workflow creates the e-mail in a HTML format. However, our default mail sender is configured to send mail as plain text. So when the mails are sent, they don’t look good.When you have a custom event action, you can specify what sender you want to use: However, from a workflow… I’m not clear how you specify the sender: Any input appreciated.Thanks

When we try to set up a user as Mobile User, we get this error message.I suspect it is because we have previously had this user setup as a mobile user, however, due to some changes in the system, we had to link the user to another employee record. This user had mobile work assignments previously. How do we clear this?  

A. What is your idea? 1) ClassificationOpportunity for improvement2) Brief descriptionWe request an enhancement that enables : Definition of different permit types (verbal, hot work, full permits) AI-powered suggestions for applicable permit types based on work scope complexity Business Value: This would streamline the permit-to-work process during work order preparation B. Context and scope 1) Who is affected?Customer : Total Energies2) Frequency​​FrequentlyC. Value and impact1) What is the business outcome?Improves productivity or efficiency Reduces cost or manual effort Enhances user experience Enables new capability2) Impact scale4 — Company-wide3) Workaround- D. Evidence and examples-E. Additional details1) Enter support ticket ID reference (If applicable)-2) Would you like to participate in validation or early testing?Yes 

Is it possible to have a sample to-be document for any module? 

We have identified a limitation in IFS Applications related to overtime registration via the Work Task page, where the recorded overtime does not reflect under attendance hours in the Time Registration.Steps to ReproduceNavigate to the Work Task page. Add time reports by registering overtime hours (e.g., 12 hours).>Authorize the Time Work Task Time Reports Navigate to Time Registration-Grid View.Time Registration-Grid ViewObserved BehaviourThe overtime recorded through the Work Task page is not reflected under attendance hours in the Time Registration Grid View. However, when the same overtime is manually added directly in the Time Registration Grid View, the attendance hours are updated correctly.Expected BehaviorOvertime recorded via the Work Task page should automatically appear under attendance hours in the Time Registration Grid View. Users should not need to manually re-enter overtime in the grid view.Business RequirementIf the Work Task page allows to enter the Job Hours, it

Hi all, We have a customer requirement related to Linear Assets in IFS Cloud and would like to understand whether anyone has implemented a functional or technical solution for a similar scenario, or if there is any official recommendation from IFS regarding this limitation.The customer requires the capability to modify the topology of existing Linear Assets, including:changing the physical extension/length of the Linear Asset; splitting existing child elements into new elements; creating new Linear Assets derived from an existing one; preserving relationships with active Work Orders, PM Plans and historical maintenance transactions.The business expectation is that when an existing Linear Asset is segmented into two or more new Linear Assets, all historical operational information should continue to be available and usable for future planning and maintenance execution in the newly created assets/elements.However, based on our analysis and tests, we understand that this is not technicall

Hi, I saw a new enhancement in the 25R1 release document regarding connecting work tasks to project activities rather than at work order level. However, I have tested this out and it does not appear in the work task screen. Have I missed anything? Thanks,George.

Hi all, Is there a way to limit the options available to choose from as the Supply Code on Material Line of a (Request) Work Task?Or limit what a user can choose?We want to use only ‘Invent Order’ and want to prevent users from choosing other options by mistake.Thanks,Dulshan.

Hi All,When WO is executed through MWO and technician uses travel portion by using start travel and Waiting at location options, clocking will be generated for travel category. Usually in implementation projects how we calculate the travel resource group cost per hour ?Following components are arrived from my thought process -Average salary of resources per skill per hour Average transportation cost per hour. But here this is no compulsion of which vehicle type will be used per instant. Depreciation cost per hour of the vehicle. But here there is no compulsion on vehicle type used per instant.Though this might not be application consultant responsibility to suggest customer instead it depends on past experience of customer and advice through management consultant. But this question arises frequently in project implementations. I know PSO has travel models where cost/mile calculation functionality is available but in case of ESM and EAM solution any advice on this topic will help.Thanks

Can anyone tell me how to create an entity filter for Mobile Work Order, so my technicians only see the work orders for their default site? I tried this WHERE clause (see screenshot) but it is not working: CONTRACT = #USER_DEFAULT_SITE# OR (USER_ID = #USER_ID#)

Our security grants in Mobile Applications are for MainEngApp 24 . Many of our users mobile clients have been updated to v25, but not all of them. What impact does this have on performance of the mobile application? Do we need to create a new application within IFS for v25 and grant security to it? 

Hi All, In standard Work Orders, we have the possibility to create a ‘new Service Quotation’ from the WO. In that way, the customer can agree to the work before we start the work and there is no discussion when invoicing them later on. Does the same functionality exist for a “New Repair RMA”? We have a customer where a customer initiates a RMA process by reporting a fault, the RMA is created and the Equipment is sent back into a QA location. And inspection is done and we define the parts/resources that need to be done in order to repair the Equipment (all of it is logged into the Repair Bench).  But before we actually start repairing, we want to sent a quotation to the customer explaining the details of the repair and the price associated with the repair. Ideally, the applicable sales part lines from the Repair Bench would be copied to that quotation. Best RegardsRoel

In 25R1, we are attempting to incorporate Public Holidays into the planning allocations for Work Tasks.We have created the Schedule Exceptions and linked them to a Calendar.The same Calendar has also been linked to both the Site and the Resource Individual.However, within the Resource Monitoring Gantt, the Public Holiday is still not being recognised.Notice how the Saturday and Sunday is treated as a non-working day, we want the same for Public Holidays.     

" OccurrenceA numerical value representing the probability that each failure will happen on a scale of 1 to 10, with 10 representing most likely."in IFS this value is for cause, so why it writes in help such that?and if any cause has occurrence score why it said in help that  Most failures have only one cause but some may have multiple causes

I see a lot of mentioning of "IFS Operational Intelligence" in both marketing material as well as in roadmap, anyone with a description? Is this a concept? Technical components? Best RegardsAnders

The customer has been upgraded to version 25R1 and observed that several triggers in the Scheduling Optimization Triggers window are currently in a disabled state.In the core application, these triggers are available starting from version 24R1 and are also delivered in a disabled state.The customer’s concern is whether these triggers should remain as they are or if they need to be manually enabled.Additionally, they would like to understand if there is any impact in keeping these triggers disabled.Any information will be greatly appreciated.   Thank you,Madushani 

Hi,With the Maintenance Planner Resource Management lobby, where does Date Range come from? Can this be configured to just look at one day/one week/two weeks?1 day horizon.When I change the planning horizon as well, the graph does not change.30 day horizon.Thanks!

Having a customer that run Cloud and are using Maintenance (not service) and Assignments/Allocations for Work tasks.When they have a work order with several work tasks and all tasks will be assigned to the same person they use the functionality ‘ assign multiple tasks’. So far so good. When they pick ‘Person’ and open the drop list for resources they see ALL Person resources they have for Maintenance. Doesn’t matter which Resource group or Maint org the work order/task having or which Resource group or Maint org the Resource person belongs to.If they are using assignment per work task, only person connected to current Resource group or Maint org are available.Anyone having the same issue?Anyone know how to solve it?

Hi all,When I try to create a new work order using “Report a Problem” in both Tech Portal and Mobile, I receive the error below.Environment: EAM 25R2Errors observed:AttributeList OBJKEY not found in metadata ETag is missing in created entity NewWorkVirtual A JsonWebToken Principal can't be injected because one is not available. Protect the requesting resource so authentication occurs before the resource is accessed.Please find the full log attached.I am using the owner user.If I fill in the Object field, the problem occurs.However, the process works correctly if I leave the Object field empty on the last screen.Has anyone faced a similar issue, or does anyone know what could be causing this?Thanks. 

There is an error message when I try to return a part from a work task that has a mandatory expiration date. Has anyone figured out a good way to handle. I have seen this happen in apps 10 through 25R2. 

When you activated Supplier Warranty on the Work Order before you book cost (time,material) on the Work Task the additional Sales Lines will be created and works fine.But when you want activated the Supplier Warranty, later into the proces when already cost are booked like time & material, there will be No additional Sales Lines created.Is there a possibilty to add Supplier Warranty when the Work Order/Work Task is on the status Work Done and aslo create the additional Sales Lines on IFS Cloud 24.2.3

We are in IFS Version 10We have user’s that are receiving shipped parts in the field.  We would like an Aurena screen that the user can go to a scan a barcode to look up the part and mark it received.Can this be done on an Aurena screen?Can we use the Scan It application via web browser in chrome or edge? 

When creating a new fault report as an field technician,  it is possible to add media and/or document pictures to the fault report. Even from offline status.  This is one of the most important function when reporting a fault report. However this will not sync to ifs cloud, and just gives errors  “Illegal number value (−1) for attribute ACTIVE_SEPARATE.WO_NO” Tried to add picture as a document for a workaround, but same problem. I have found earlier post of the problem in the forum, but no solutions. Seems to me that the procedure for Media/document attachment dont wait for return of created values for WO/WO Task, so tem ID = -1. Anyone have som insight to this? I have found that the service app, kan do this, but only when Online if i understand correctly. 

According to earlier topic: Attach media file when creating fault report | IFS Community We are mainly using the wizard “New fault report” for regestring new work orders. Often we have a need to attach a picture to the fault report. But it is not possible to do it in the wizard. So today the user has to first create the fault report and later go to prepare work order and attach the picture.  I suggest these wizards to be configurable in a way there it would be possible to add elements for file/media attachments. If not, these elements  should be included in the standard wizard?