Assets (Asset Management)

Our security grants in Mobile Applications are for MainEngApp 24 . Many of our users mobile clients have been updated to v25, but not all of them. What impact does this have on performance of the mobile application? Do we need to create a new application within IFS for v25 and grant security to it? 

Service delivery unit is not fetched from the object when a handover from case to request iscreated.Current status:When a request is created via Handover from case to request, the ServiceDelivery Unit gets the wrong value. The service delivery unit seems to fetch the default value instead of the current value from the object.Problem: The wrong service delivery unit is shown on the request.expected Correct Functionality: When a request is created via Handover from case to request, theservice delivery unit should be retrieved based on the value of the current object, samefunctionality as when you manually create a Request. 

We have recently had a problem printing count reports.  We print the reports using the part number, and we have encountered an issue where some parts are printing and others are not.  They do not even show up in the print manager it is as if we didn’t try to print at all. Please Help!

Hello Community, I hope you're all doing well!I have noticed that when navigating certain pages in our Tech Portal, the record selector  automatically appears. This can be quite challenging, especially on smaller screens like iPads or mobile devices, as users have to manually hide it each time, which can be cumbersome.Is there a way to set the record selector to be hidden by default across all screens in the Tech Portal? This adjustment would significantly improve the user experience on smaller devices.Thank you for your assistance with this Thanks and Regards.Aravinda

We are in IFS Version 10We have user’s that are receiving shipped parts in the field.  We would like an Aurena screen that the user can go to a scan a barcode to look up the part and mark it received.Can this be done on an Aurena screen?Can we use the Scan It application via web browser in chrome or edge? 

Hi all. We realized that in the Permission Set screen, Lobby Pages selector there is not a button to Revoke just one of the lines that you created.In the image below, you can see the buttons you have: Add, Add All, Revoke All. This is a problem because if you have, for instance, 20 lobby pages and one day you need to remove just one of them, now, IFS requires you to revoke all. However, if you surf to Projections selector, you can revoke the projections one by one. Does anyone know if this is a bug or the explanation for why this is happening?Thanks in advance. Best regardsSergio.

How much HR access does a person need to assign maintenance surveys to employees in apps 10?

 I’m attempting to rename a serial part (update the serial number) and am unable to.See screenshot for Fault Message:  “the serial exists in Service Management and cannot be renamed.”Am I missing something.  Are there steps that can be taken to rename this serial?  There is going to be a salesman that returns from site with incorrect object information.  An incorrect serial object will be created for new PM actions.  We will need to be able to Rename the Serial Parts while retaining the history.  I’d be grateful for any help or advice on this.  Thanks in advance,Ed

Hello everyone.I'm researching IFS CLOUD EAM implementation cases in the utilities sector, more specifically in the energy sector for power distribution. If anyone could help with references to which clients worldwide are using IFS Cloud in this segment, it would be very helpful.We are studying how to use the linear asset structure to segment distribution networks so that sections can undergo periodic inspection plans without leaving elements (that are not controlled fixed assets) out of these inspections, and how to segment all interconnections into parts.Thank you if anyone can share any references.

I’m not aware of a single customer who ever have used this component.  I do thus suggest we reomve it, thus reducing overhead maintaining code not being used.

Hi. I am creating a workflow where based on the user request (which generates a parent event) I initiate an authorization task to the manager using contact users. Upon their answer (authorized/not authorized) as this is stamped on an action I have those details (whether it is authorized or not) on the task and not parent event.  Is there a way to populate authorization details (information on authorization, who authorized and when) from task to parent event? 

Hi All I need to mass upload some fixed asset into IFS and wondered if anyone has done this before and if there is a standard template for it.

In IFS Cloud, Functional Objects are used to build the physical/site structure, and Serial Objects represent instantiated parts with a serial number (e.g., each machine is a Serial Object belonging to a Functional Object/site).What is the recommended or reference method in IFS Cloud to: Capture and maintain the software version for each machine (each Serial Object)? Track software products installed at a site that do not have a serial number and therefore cannot be represented as Serial Objects? Out of the box, I see several possible mechanisms, but I’m unsure which one is considered best practice for software/version tracking: Technical Classes / Characteristics Test Points / Parameters Documents (DMS) Service Notes Installed Base Object Structure (but software is not serialized → would need to be a Functional Object

Hi All,I created a task with “Allow Multiple Visit” = True and, as expected, it has more than one Visit ID. However, when I transfer it to mobile, the work assignment does not apply the configuration I need, which is active for MWO.Is there something missing in my setup, or is it not possible to have an MWO configuration for a Request Work Task when multiple visits are involved?Thanks  

I loaded 400 measurements against the object and has below setup in system but in Performance Details page, I do not see any information    What could be the reason for the above?

All,For an IFS customer, which has not that many Epuipment structures, but within the structure, there are a lot of objects (>10.000), there is a need to maintain a template structure. In case they need to create a new Equipment Structure, it should be a simple copy of the template with new Object ID's.Next to that, there are changes done in the Templet, which should also reflect to the objects created from that structure.FND Mig could be a good option, but I want to check here in the community if we can manage this fully in IFS itself as well.Thanks,Robert Kool

Hi Community- Receiving the below error while regeneration the plan. any clue how to fix it ? The "Resource Activity" has already been removed by another user  

Hi Community- Receiving the below error while regeneration the plan. any clue how to fix it ? The "Resource Activity" has already been removed by another user  

Hello together, at the moment the “attributes”/”technical classes” are so to say available when clicking on an service object and then to scheduling information and from there clicking on the attachment tab and from there clicking on attributes. Please see attached the screenshot. Could we please bring these information up on a higher level, so we have a generalistic view about all possabilities for fields/functionalities? ThanksMarc

An Object was moved from CIP to Equipment and then we received a credit from the vendor.  The credit is sitting in CIP as a negative.  How do I get this out of CIP and applied to the original asset?  I have tried to add value to the object along with adding a child to the object and the message is “the value can’t be a negative number.”  What is the best way to accomplish this?

Hello,Current our company uses the FASN (Failure Analysis Setup Navigator) to follow the Maintenance Strategy for each Item Class.But sometimes are performed specifics studies, assessments and this studies must be inside the IFS and connected to that specific Item Class.Of course we can attach inside of each Item Class their respective studies, although we need a more centralized library, where I can identify all my studies/assessment files and manage where they are applied.Is there any documentation management where we can do this kind of thing? And use IFS as a live library for strategy in FASN?

Hi!Where can I find the Interval setting for events in PM actions in IFS? I want to configure different PMs to generate at different intervals within the same event. I´m usin IFS Cloud. Its described in a answer 3 years ago;  “When you enter the event data into your PMs you just enter as follows.PM ‘X’ - Event = <event name> , Start = 1, Interval = 1 PM ‘Y’ Event = <event name> , Start = 1, Interval = 3Now when running your event generation for event <event name> you will get PM ’X’ generated each time and PM ‘Y’ every third time.” kind regards Emma

Hello,In Work Order Planning (Gant) form there is identification line for Work Order “Earliest Start” and “Latest Finish”: the green line:I can move the “Latest Finish” manually:But “Latest Start” is not possible to move manually. Why?Thank you beforehand for any explanation:)

 Hello experts!  Anyone has a  good idea around this query?                                                                                 In service contracts where a non-inventory sales part is defined, can we do a standard increase of price  for same parts in all active contracts % wise or amount wise( for same part in all active contracts in one go)? on this same part is in service contracts but in different prices. Customer agreement won’t work as different its different customers. Price list not applicable as each service contract has a different price for same part , so we cannot maintain same sales part with different prices to increase. 

Hi All, We are getting an error saying “Object ID is invalid” when we try to enter an measurement to object. What can be the reason behind this?  TIA.