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Assets (Asset Management)

This will include the questions related to Enterprise Service and Assets Management, Asset & Product Design.

  • 1,124 Topics
  • 3,350 Replies
1124 Topics
PMGannon
Sidekick (Customer)
PMGannonSidekick (Customer)
asked in Assets (Asset Management)
MWO Filter for User Default Site

Can anyone tell me how to create an entity filter for Mobile Work Order, so my technicians only see the work orders for their default site? I tried this WHERE clause (see screenshot) but it is not working: CONTRACT = #USER_DEFAULT_SITE# OR (USER_ID = #USER_ID#)

10
PMGannon
Sidekick (Customer)
R
Do Gooder (Customer)
RAGTDo Gooder (Customer)
asked in Assets (Asset Management)
Best Practice for Measuring Equipment Downtime in IFS

Hi everyone,We’re relatively new to IFS at our company and are currently working on improving how we track and report equipment downtime.Recently, we’ve taken some objects out of operation and then brought them back online. However, we’re missing a clear report or overview that shows the actual downtime duration for each equipment. From what we’ve seen so far, there doesn’t appear to be a standard solution in IFS for this.Has anyone implemented a reliable method for tracking equipment downtime in IFS?Any advice, best practices, or pointers to existing functionality would be greatly appreciated!

261
B
Do Gooder (Partner)
lamaus
Sidekick (Employee)
lamausSidekick (Employee)
posted in Assets (Asset Management)
Isolations/Permits in Cloud-Video or Work Instructions

Trying to convert an old APP9 work instruction to Cloud, and finding roadblocks along the way. This seems to be way more complicated than it should for such an important function. I’ve worked with other ERPs in the past which were way less complicated.Has anyone been able to get the end-to-end process working in cloud. Or does anyone have related documentation or video? I understand R&D is changing this functionality...any idea when? 

1907
lamaus
Sidekick (Employee)
Vimukthi Mahakumbura
Superhero (Customer)
Vimukthi MahakumburaSuperhero (Customer)
asked in Assets (Asset Management)
Scanning in Technician Portals

Has anybody configured Maintenance Technician Portals to use scanning? For example, to select the object by scanning a barcode or qr?IFS Cloud

231
P
Do Gooder (Partner)
X
Sidekick (Partner)
XitSriniJSidekick (Partner)
asked in Assets (Asset Management)
How to restrict MMR status to Planned in PM Generated WO that are due on Sysdate

Dear All,There is discrepancy in status of MMR’s generated from PM Action WO’s based on due date. Following its the scenario explained in detail with requirement. Please let me know if there is possibility.Application Version Details:Application service update: 24.2.7Framework service update: 24.2.9IFS Cloud Web version: 24.2.9.20250806053050.0IFS OData provider version: 24.2.9.20250801114025.0 Scenario:We know there is due date in the PM Action maintenance plan. For both Calendar and Condition Based PM's In the Work task template for one of Work List line planned material line is there and this WTT is used in PM Action, it can be either Calendar or Condition. Set up PM Action in such a way that PM falls due today (on sysdate when you are carrying out this scenario). I have set up 2 PMs separately one calendar and other condition. Calendar PM is monthly PM and starts from today. Enter Measurements accordingly so that Condition PM generated WO today (on sysdate) Generate WO for both Cal

180
X
Sidekick (Partner)
N
Do Gooder (Customer)
Nick.vanDo Gooder (Customer)
asked in Assets (Asset Management)
work order package

Good day everyone i have a question regarding the creation of work order package. so when i have an active work order created i would like it to have some mandatory items already added automatically and (alphabetically if possible) in the tab Materials. thanks for the help.

250
N
Do Gooder (Customer)
M
Do Gooder (Customer)
mmhpknsDo Gooder (Customer)
asked in Assets (Asset Management)
Unable to delete an inventory part

We are trying to delete an inventory part because it was entered incorrectly and are getting the following error message.  

401
ROVECH
Hero (Partner)
hardik
Hero (Partner)
hardikHero (Partner)
asked in Assets (Asset Management)
"MWO Service App v10 not working on iPad 5th Gen (iOS 16.7.11) – Any upcoming compatibility update?"

We are running IFS10 with MWO Service app version 10. ✅ Login works fine on newer iPads (iOS 18.5). ❌ On iPad 5th Gen (stuck on iOS 16.7.11), login fails with “Service not reachable.” iOS cannot be updated further on these devices. Business Impact:Our field engineers widely use older iPad 5th Gen devices. Replacing them would mean significant hardware costs and logistics challenges. We need to know if there is a planned MWO v10 update to restore compatibility with iOS 16.7.11, or if an older working IPA build can be used temporarily.

1378
hardik
Hero (Partner)
Tom Leenheer
Do Gooder (Partner)
Tom LeenheerDo Gooder (Partner)
asked in Assets (Asset Management)
Request order printout missing ?

Hello, i’m looking for a way to print my Request order but unable to find the print button. In the Prepare work order screen you have the 3 dots and a print option, but in Request management we dont see this option. Work order: Request order: 

423
Harm de Brouwer 12Guide
Sidekick (Partner)
K
Sidekick (Customer)
KHAN001Sidekick (Customer)
asked in Assets (Asset Management)
Single WO with multiple object ID

How to create Single Work Order for Multiple Object ID, through PM action for example multiple Fire and gas detector to be checked on single zone, I need one work order to be generated with List of Object ID I am using Maintenance Module

29012
C
Do Gooder (Customer)
L
Do Gooder (Partner)
luidesDo Gooder (Partner)
posted in Assets (Asset Management)
Basic Asset/Maintenance Data Configuration

Hello, I hope you're all well!I'm just starting to learn about Enterprise Asset Management (EAM). I'd like to know if anyone has a guide for basic configurations like People, Tools, and Machines. This can be done with any version of the IFS app, or in the cloud. I took the IFS Academy course, but I still have some questions, especially about configuring basic data.Thank you in advance!

492
L
Do Gooder (Partner)
S
Sidekick (Partner)
stasvbSidekick (Partner)
asked in Assets (Asset Management)
OData datetime format with X-Ifs-Time-Zone-Aware-Request

According to documentation DateTime format is returned depending on http X-Ifs-Time-Zone-Aware-Request parameter value.When we are performing request /main/ifsapplications/projection/v1/MeasurementsForObjectHandling.svc without the parameter we are getting response "RegDate": "2025-08-18T20:03:59Z",when adding X-Ifs-Time-Zone-Aware-Request = "true"response is  "RegDate": "2025-08-18T16:03:59Z", as I understand, according to the documentation it should return  "RegDate": "2025-08-18T16:03:59+04:00" since database timezone is configured to GMT+4 

902
S
Sidekick (Partner)
N
Do Gooder (Customer)
NickCoadDo Gooder (Customer)
asked in Assets (Asset Management)
PM Action - Remaining to Due Automatic Calculation

Hi all,We have PM Actions scheduled for the entire year. The maintenance team is using the Maintenance Plan Analysis screen to find these actions by searching with Group ID and “Remaining to Due < 10.”In the attached screenshots, you’ll see that the Due Date is 5/27/2025, which is today’s date. So, the Remaining to Due should be 0. However, it's currently showing as 4.In our test environment, the Remaining to Due is showing correctly. I’ve already checked the scheduled database tasks and background jobs, and nothing appears to have failed.I was able to fix an individual record by going to the PM Action > right-click > Regenerate Plan (see screenshots below). My question is: where or how is this regeneration typically automated in the system? I haven’t found anything in IFS Help, and I can't identify any configuration differences that would explain why it's working correctly in the test environment but not in production.We’re currently running Apps 10, Update 20. Let me know if

713
lopespetro
Hero (Customer)
E
Do Gooder (Customer)
EDRMIHAYLOVADo Gooder (Customer)
asked in Assets (Asset Management)
Changing the Serial No of tools/equipment

How can I modify the Serial No field on Tools/Equipment so that I can change it at any time? Now, I get an error message that ones it is already provided, It is not allowed to change it. 

644
Abdul
Superhero (Partner)
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Assets (Asset Management)
PM Action General Due % maybe wrong calculation

Hi All.I have a pm action based on calender and with a due % of 93 in the next due date (maintenance plan), but in General tab, the due % is 1209.I think the system is considering the Maintenance plan line without criteria. The first line the workorder is cancelled.I understand that the system must not consider cancelled orders to calculate the due % in general tab. Does anyone know something about it? please see print bellow. Tks 

260
lopespetro
Hero (Customer)
L
Sidekick (Partner)
Lina MencieneSidekick (Partner)
asked in Assets (Asset Management)
Mark as Incorrect in the form Measurements

Hello,maybe someone can describe the situation when the function “Mark as Incorrect...” becomes active in the form “Measurements”? (IFS10). If I go to “Measurements for Object…”, then the function “Mark as Incorrect” for the same record is active:Why it is not active in the form “Measurements”?And if it is never active in the form “Measurements”, why it is left there?The same is in IFS Cloud too.

552
L
Sidekick (Partner)
S
Do Gooder (Partner)
szawadzkiDo Gooder (Partner)
asked in Assets (Asset Management)
Purpose of building a Maintenance Organization’s structure

What is the purpose of building a Maintenance Organization’s structure? What are the advantages of using/building the structure? 

290
S
Do Gooder (Partner)
HAFFRASVE
Sidekick (Customer)
HAFFRASVESidekick (Customer)
posted in Assets (Asset Management)
Generate Invoice Preview for Customer - Merge by Sales Part with Cost Based Pricing

Testing use of Service Contract and Invoices from Work Tasks based on Cost Based Pricing  on our 24R1 SU12 version, and use of Merge By Sales Part does not work according to our expectations.Is someone using a similar setup in newer versions?    Invoice Preview with Invoice Scope CustomerMy expected result here would be 1 line with the total quantity and amount for my 8 personell lines  I get the same result if I create the Invoice Preview with Group Level Work Order (2 extra lines due to the date used as filter in the first scenario)  Invoice Preview with Level Work Order                                               Our Invoice Rule on the Service Line on the Service ContractOur Invoice Rule  

340
HAFFRASVE
Sidekick (Customer)
B
Do Gooder (Customer)
benjshermanDo Gooder (Customer)
asked in Assets (Asset Management)
Issue saving Measurement for Object

I’m having issues saving Measurement for Object for some specific records. It doesn’t happen to all. I click save and it takes a long time and finally errors out.  Context:I am using a BPA Workflow triggered by a custom event when a measurement is entered The workflow event action is set to run asynchronously. I disabled this event action and I’m still seeing the same issue for specific records. The workflow makes multiple IFS API calls a IFS Rest Call includes JavaScript scripting includes looping through a collection of objects The mutating operations in the workflow include: Creating web app notifications Creating push notifications for MWO applications  Any insight on this would be useful. It could be a data issue, or it could be a side effect of the custom event action with the workflow.IFS Web Version: 24.2.5.20250402090305.0Date: 2025-08-18T18:08:11.775Z---------------------------------------------------------------------------MeasurementsForObject/Form (server error)Databa

130
B
Do Gooder (Customer)
J
Sidekick (Customer)
jenjen0510Sidekick (Customer)
asked in Assets (Asset Management)
Migrating Work Orders from APP9 to Cloud Work Orders and Work Tasks issue with sales and cost lines

We are migrating from APP9 to Cloud. In APP9 we use prepare work order quotation and create the work order. When these migrate to Cloud, a work order is created with an attached service quotation. Migration also creates 1 work task per tool line on tools and facilities tab and a final work task which has all planning, materials, time reports lines. When I add new planning, materials or time reports line, go to Conclude Work Order, and create invoice preview I do not see any of the new sales or cost lines in the preview. This is an issue because our process will be to transfer all cost and sales lines (they are invoiceable on work task sales tab) to the customer order eventually so they can be recognized in financials. Does anyone have suggestions? This problem doesn’t exist when I create a new work order and work task. Creation of a new work task to overcome the issue will come with a lot of additional work because those planning, time report and materials lines will be needed on the w

657
J
Sidekick (Customer)
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Assets (Asset Management)
Work task time report increments

Hi Experts,In work task time reporting, is there a way we can round the Reproted time bases on some increment setup.Ex:Technician report 1hr and 7 Minutes but we need to charge the customer in 15Min interval. so the invoice hours should be 1hr 15 Min?If Time Increment is 30 Min then it should be rounded to the next 30 min! Ex: 2.25 hr reported then Invoice Hour should be 2.5 hr This setup is there in Customer old system but I could not find any similar function in IFS Cloud?Thank you,KM

301
T
Do Gooder (Partner)
dfsjmarchant
Sidekick (Customer)
dfsjmarchantSidekick (Customer)
asked in Assets (Asset Management)
Navigate from Chart Element on X axis

Is it possible to navigate  from the chart using the X Axis data? The IFS help seems to miss this…  My code here doesn’t seem to work… it just passes null. 

130
dfsjmarchant
Sidekick (Customer)
P
Do Gooder (Partner)
peace_MAKERDo Gooder (Partner)
asked in Assets (Asset Management)
Maintenance Plan Due Value

On a maintenance plan, once a Work Order is closed, the due reference is removed from that line. But if a Work Order is cancelled from Prepare Work Order screen, the due reference is still visible on the plan line and it keeps on increasing with each passing day for calendar and latest readings recorded for condition. Is it a defect cause once a WO is closed or cancelled, the due plays no role anymore for that particular line, still it reflects on the line level.

712
D
Hero (Customer)
baris.halici
Hero (Customer)
baris.haliciHero (Customer)
asked in Assets (Asset Management)
Unable to Change Serial Object Owner and Part Catalog Desc

Hello,A similar question has been written in the post below. But I had to create a new post because the post is closed.@Garak @Chathuri Peiris Question 1For example;* Material with serial number TT01012005 was sold to customer C123456 on 2005/01/01.* On 2008/01/01, customer C123456 sold material with serial number TT01012005 to company X.* Company X called me as the manufacturer of the material it purchased; It asked if I could create/create a technical service service.I did not make the sale to Company X. C123456 company made the sale. How do I change customer ownership of object serial number TT01012005? Question 2I can't change the part catalog description because there are serial materials waiting to create serial objects. Is there an option for that?What is the purpose of this control!?Equipment_Serial_API:serial_state_ := PART_SERIAL_CATALOG_API.Get_Objstate(newrec_.part_no, newrec_.mch_serial_no);IF (NOT serial_state_ IN ('InFacility', 'InRepairWorkshop', 'Contained', 'InInvento

60018
baris.halici
Hero (Customer)
Cindyhutchins
Sidekick (Employee)
CindyhutchinsSidekick (Employee)
asked in Assets (Asset Management)
Technical Characteristics into Work Tasks

I have connected technical characteristics to work task (jttask). The Technical Class that is connected to the functional object is not showing up. Is there a way to make sure the I can see the Tech attributes on the work task?

210
Cindyhutchins
Sidekick (Employee)

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