Service (Touch Apps, MWO, MRO)

Is it possible to get a list of standard lobbies available in IFS EE ?

Can someone explain this Server Application Error when trying to expire a service contract line.  FYI this contract has no PM Actions linked to it. “PMs NO are not updated due to that alpha numeric revision no is used on the PM” Below is a snippet from the Logs: Application - CMD(1): Execute ServiceLineGeneralInfoGroup_ExpiryDate_validateCommand for 1 record(s).Application - CMD(1): if({"expression":{"and":[{"!=":[{"var":"record.DateFrom"},null]},{"!=":[{"var":"record.ExpiryDate"},null]},{">":[{"var":"record.DateFrom"},{"var":"record.ExpiryDate"}]}]}})Application - CMD(1): > "FALSE"Application - CMD(1): Done ServiceLineGeneralInfoGroup_ExpiryDate_validateCommand.Application - PATCH: [object Object]Application - PNNOUPDATEALPHAREV - (Server Application Error): PMs NO are not updated due to that alpha numeric revision no is used on the PM. Database error occurred. Contact administrator. undefined- PMs NO are not updated due to that alpha numeric revision no is used on the PM.  

Is it possible to enable rich text markup for text fields in Cloud? The request is specifically to enable it for the Work Description field on Task Cards in MRO, but it would be nice to have the functionality to enable it for multiple text fields.

We have a Failed Transaction from MWO Service App for ‘ObjVersion Attribute has no value’ Does anyone know what causes it and how to resolve it?Thanks,  

Hi Community,A MWO app user cancelled a "Work Order" and received the below failed transactions. The affected user is wondering why the failed transaction when a Work Order is cancelled? and the meaning of the failed transactions? because the failed transactions does not really explain much.  Failed Transaction;ObjVersion attribute has no valueMany thanks for your contribution. Mesh  

HiIs anybody having experience with Time Registration using Service Management and Time Registration on Work Orders?I would like to know more on how to handle it.A major issue is how to handle it when somebody in Denmark works on a Work Order connected to a projected in another country. In such cases hours are registered in other countries despite they actually belong in Denmark. How do you handle this?  

We have created a test server and installed Oracle and IFS.     When opening the link to go into IFS we are receiving a Security Error:   Your connection is not secure. The certificate ‘xxx.xxx.foil.local’ could not be validated.  To protect your information from being stolen IFS Enterprise Explorer has not connected to the server.   Log in anyway?   Yes (Unsafe) / No   Can you please advise.

Is there a possibility to add employees to a maintenance survey when specific “employees” need to be allowed access and together work tasks in status “Work start” as parameters in mobile eforms? This is in APP10 environment . Thank you

Hi all, we want to use the complementary parts in the Work orders. Is this possible? Many thanks in advance.Bayda

Dear all, Let’s say, I start an assignment in MWO when I am in Montreal, then I take the plane and I go to Vancouver where I run again MWO and continue with my assignment.Everytime an update is done on my assignment via MWO, what is the time recorded in IFS Cloud?Of course, for time spent, I use the Actual Start and Actual Finish which are manually entered. But wwhat about the time automatically recorded in IFS cloud?The time where I am currently (Vancouver)? or the Server time (Montreal)? Thank you

Hi,I would like hat my MONTHLY FEE and all my EXTRAS FEES, been in ONE invoice. I don’t want to finish my month with 7-8 invoices by customers.The way my configuration is right now, it generates ONE invoice for each EXTRA FEE, plus a ONE invoice for the MONTHLY.Can any one have this configuration done?

In the mobile app, in time picker (time clock), the time interval is set to 1 minute. However, since our customer is only need to report time in 15 mins time intervals, we would like to have the ability to have it configurable/modifiable. However, with the current framework, we are unable to do that modification/configuration. Could you please let us know if this identified as a requirement for future developments.  

During a recent move of the MWS to a new server I encountered an error.Invalid password on the document repository for APPS9 UD17.D:\ifs\extsvr\<instance>\repository\ifsdoc\install.xml:1098: INVALID_CREDENTIALS: Invalid username or passwordWhere do I go to look or which account is associated with the Document Repository?I am also having issues keeping the IFS Connect services running,  Any suggestions to fix is truly appreciated.

Hi,a customer has the following issue,The customer’s App9 Test Environment MWO does not initialize. when checked there are no out messages created. and the following error is in TAS Logs,I    10/12/2022 11:21:15 AM    <Ifs.Cloud.Client.Exceptions.CloudException><Message>ORA-06550: line 3, column 35: PLS-00302: component 'CLEAR_SYNC_DATA_' must be declared    Failed executing statement (ORA-06550: line 3, column 35: PLS-00302: component 'CLEAR_SYNC_DATA_' must be declared ORA-06550: line 3, column 2: PL/SQL: Statement ignored)</Message></Ifs.Cloud.Client.Exceptions.CloudException> Bit of Background on the issue,They are having this issue after a downgrade of TAS server due to an issue with a patch. even after they removed the patch and downgraded the TAS to the working version, Mobile Initialization still does not work. Any and All ideas are welcome.Thanks in Advance.      

Can anyone help with below queries on MWO solution,• For the MWO Android app, Is there any guidance/docuemntation for the Microsoft Intune platform?• Is there guidance/docuemntation for deploying application settings via JSON configuration to pre-populate settings/the Server URL value in MWO app? Regards,Dasun

Hi, In 22R1 and 22R2, calendar view has been implemented in mobile. Please let me know if below are possible. We can see the assignments on the calendar, breaks and the misc. allocations (Ex:vacation days) reported from mobile. If they report vacation on mobile will it be synchronized to HR module and vise versa? Is it possible to see the public holiday calendar (This needs to be defined per site) in mobile calendar? Thank you!

What causes the error “Error when synchronizing entity MobileUserInfo: ORA-29024: Certificate validation failure” in the touch apps Logs?

Hi,Is there a way to enable an advanced search functionality in IFS Cloud MWO app? As an example, to filter the completed time records in the Completed Time tile according to a date range?We can see that the only available search is the framework generated Search box. Any workaround for this? 

HiCan anyone confirm the Touch Apps to use for iOS when using Touch Apps on-premise? thanks Graeme

I want the parts sent with a service order to be cancelled.I corrected the stock by undoing the inventory usage from the "Report in Work Order" screen.But that's not enough for me to close the maintenance order.Customer Order is not canceled(01-pic), customer order delivery is not cancelled(02-pic) and transfer of work order lines to customer order is not  undo(03-pic).Do you have a suggested solution? 01-CustomerOrder.png02-UndoCustomerOrderDelivery.png03-UndoTransferToCustomerOrder.png

Hi, We have a scenario where, the mobile users will have to create new work from mobile, when assignments are not available in my work list. In Apps 10 MWO , there was a separate tile called New Work, so from there it was possible to create new work irrespective of the existence on work assignments in mobile.Do you know are we going to get this functionality in the future for the cloud mwo app, or do you have any workaround for this scenario. Thank you very much!

Hi,Using MWO with IFS Cloud 22R1, I noticed that the “Actual Worked Hours” are calculated using “Assignment Finish” date and time.Is it the expected behavior ?It make more sense to me that it would be calculated with “Work Finish” date and time.Kind regards,Lénaïc

Hi All,When clicking on “my Word” → “Start Work” I got the following Error: Utility<GetWorkResourceGroupSeq>: Failed to read value from TaskRec.Company Some additional infoIFSMAINTENGAPP user is assign to right site  The user I’m using on MWO Maintenance is belongs to the Company and Site Resource Structure created with a Resource Group (type Person Group) assigned The user is belongs to the Resource Group where I can see Company and Site details The WO is assigned to the Maintenance Org Security Group granted to AURENA_NATIVE_APPS for MWO MaintEngApp 22 System Details:IFS Cloud 22R1 MWO Maintenance v. 22.9.642.0 What should I check more? Any input?Thanks in advance for your help.

Hi everyone! My IFS system is not showing me the Notify Me app on App’s Screen, and I can’t add it manually. I already activated it on Touch Apps Server and ran the grants in the Database. What can I do to “Notify Me” appears on Apps Screen in the IFS? Thanks!!

I found this discussion regarding how to view signatures on a work order. I do not see the Work Tasks tab in IFS 9. Is there another place where the signature from the mobile work order app can be seen on the work order in IFS?