Service (Touch Apps, MWO, MRO)

A customer who is in 22R2 has a requirement to attach several media items in to a survey answer.Is this possible to make it available on survey answers media attachments so that multiple images can be attach to a single answer.Is this possible by enabling object connection on surveyAnswer LU and with a customization enabling media items on ServiceEngApp-cust.app @Overridemedialibrary {   entity SurveyAnswer {      prefetch = true;   }}I suspect there’s more to be done in ServiceEngApp-cust.client file as well as above only did not work as we wanted. I tried adding as a image viewer and added to the card EmployeeSurveysCard. but that didn’t work either. imageviewer CardSurveyAnswerImageViewer for SurveyAnswer {   media {      enabled = [true];   }}Should we add this as a command as well?Is it possible for someone who has MWO experience to guide me on this customization? Are there any additional steps to be done here or this is not supported in mobile for 22R2?Thank you!

Hi, Are there any hidden options available for adding new tiles to IFS MWO Service Eng App? I can see all the other options from page designer (Adding groups, lists and cards) except tiles.  

Hello,My user encounters the following error:It occurs from the My tasks list and trying to open one of them.mWO has been initialized several times, no positive results.There are no errors in log books on the device.Installed app is version: This is on Windows installed mWOThe same is true for iOS (same version id)

Hallo You can attach a document in easy way. I’m looking for a list of invalid characters in the filename. So we know it what is allowd.Windows not allowd the character above.Is there any restriction in IFS App 10 Update 8? Best Regards,André

Recently we noticed our image attachments connected to Work task steps from mWO Service 10 app are not saving properly. We can see the entry in the attachment pane, but when tried to view it gives an error saying the entity instance not found.In the mobile device the attachment still says ‘Waiting for Upload’.In the device log we found below entry and therefore suspect this is somehow related to document size.Exception":"<Ifs.Cloud.Client.Exceptions.CloudException><Message>ORA-20105: Max document size exceeded.<\/Message>However a picture we tried to attach is 4MB whereas the Doc Class we use allows 8MB.Is there anything else we should look at? 

Hi All.Does anyone know if there is a fix for this case?In APPS10 UPD17, using mobile Aurena apps MWO Maintenance, I’m getting this error as the user sign in eform.All of the other answers sync but the SIGNATURE no.My event is based on the SIGNATURE answer.This happens for a couple of users. I think maybe is the size of the signature that They do. ORA-20105: FndEventAction.EVENT_ACTION_ERROR: The Event Action "Execute Online SQL" on "C_MOBILE_NAO_CONFORM" has failed. Please contact your System Administrator to manage the Event Actions. ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSPET.ERROR_SYS", line 140ORA-06512: at "IFSPET.ERROR_SYS", line 341ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2195ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2201ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.C_MOBILE_NAO_CONFORM_EVU", line 28ORA-04088: error during execution of trigger 'IFSP

Just started testing Notify Me on iOS (both IFS Aurena Notify Me 10 and IFS Notify Me 10).  Everything works except the app itself does not trigger a notification (Banners, Sounds, Badges) on the phone when a new notification is pushed to the app.   What am I missing?  Any help would be greatly appreciated!IFS Apps 10 Update 13 On-Prem w/IFS Touch Apps Server 10.13.344.0 IFS Aurena Notify Me 10 v10.17.1381.0 IFS Notify Me 10 v1.0.4 iOS 16.1.1 on iPhone SE Notifications enabled for both apps within phone settings Local Network and Background App Refresh enabled for both apps

I want the parts sent with a service order to be cancelled.I corrected the stock by undoing the inventory usage from the "Report in Work Order" screen.But that's not enough for me to close the maintenance order.Customer Order is not canceled(01-pic), customer order delivery is not cancelled(02-pic) and transfer of work order lines to customer order is not  undo(03-pic).Do you have a suggested solution? 01-CustomerOrder.png02-UndoCustomerOrderDelivery.png03-UndoTransferToCustomerOrder.png

Good Morning All - I am receiving the error message below when our engineers are raising a callout Work Order on their Devices - Can anyone assist with this ORA-20110: DocObjAccAllowedTypes.DOCOBJMETHODSIGNATUREINOBTYACC: An error occurred when checking object-controlled document access via method WORK_ORDER_API.Get_Document_Access. Contact your system administrator to verify the methods defined under 'Object Types for Access Control'.Many thanks for your help Dave

Hi All,Would you kindly advise if there is any possibility to clear Test Maintenance Survey answers stored from the MWO App on E-forms. Many thanks.  

Hello,    Is ayone has info on Trip Tracker? I tried to get the demo app available on the app store. Unfortunately, it doesn’t provide any overview of functionality that is available?  

Hi all.Could someone please help how can I activate the MWO?I’m trying to log in but getting the mesage that the application MaintEngApp is not enabled in the system.Tks a lot. 

Hi everyoneThis year we will not have daylight saving time here in my country, however, the IFS has early hours.Has anyone had this problem and managed to solve it?We have IFS8

Is it possible to add text to the service report (Work Report) in the Mobile Work Order touch app? Is it possible to add my company logo?

Good day. recently the Mobile_Cleanup_Sys.Clean_Faulty_Sync_Tasks__ is never completing and just keeps executing. We try and kill the job, but it wont stop.I tried setting the error fag on the front end (IEE) and it wont allow me to set this job as an error or stop the job.We tried placing this in its own batch queue to keep it from jamming up the queue and adding more processes to its queue and it just kicked off more of these jobs that will not complete. We are running APPS9 UD14 and mWO. Where to look to diagnose and resolve this issue and how can you kill a process that wont die?

Hi, Since IFS Cloud will be the new service management application instead of IFS FSM, what mobile application will be used by user for service management? will it be IFS MWO Service? if so how can I activate the mobile device and where and the endpoint can be found in IFS Cloud.

 Hi,I’m having below issue. Anyone has any idea about this?New field added to the Cloud page and it's working as expected. can see the list of values, but when I open it from mobile app field is there but no list of values available. Thanks & Regards,Asanka.

We have seen slowness in processing the messages in PUSH queue. How we can solve this slowness issue? We tried several ways but it is not solved.

We went live with IFS App9 Mobile Work Order for our Field Engineers in September using Apple I Phones as our mobile devices.  Generally this is working well however we have a problem with document transfers from the mobile app. In about 5% of cases although a document revision is being created on the server the underlying document is not being transferred to the document repository. While we know some of these are due to signal issues and engineers not checking that their devices have synced properly. we are getting a number that are showing as status checked out. I am wondering if anyone has seen similar issues and can suggest possible solutions or settings to look at. ThanksDavid BolsterERP Implementation director Star Refrigeration

In the MWO Dashboard normally the count of records exist displays. But for some elements this no is not displayed at first but appears later after around 12+ seconds.    12 seconds laterHow can we identify the reason behind this? Is there a way to optimize this? Thanks in advance./Neela  

Hi,While creating a new employee via ‘Employment Assistant’ I am having the below error ‘Insufficient access rights. you cannot register Employee Employed Period data for the employee 700056’.I know it is not a permission issue because the error persists even after granting full IFS permission.Any help is much appreciated.Thanks 

How do I create zoom slider bar to me IFS Desket Top? as shown in that attached picture below    

We’re experiencing some difficulties with developing new functionality on mWorkOrder Windows revision.The new entity was added to resource library, which then was successfully deployed to TAS.We see the new entity in IFS IEE and the new entity’ table in local database on mobile as well.All the data was received in local database for new entity, too.Further, our new entity contains the Temporary Client Key.In our case, mobile framework successfully generated this key.But when we try to send the new data record for mentioned entity from mobile client to server we have the problem with “real” server-side key replacement on sync.We’ve got the failed transaction with error ORA-20124: Error.NULLVALUE.Maybe we’re doing something wrong?Or maybe we don’t complete some action in development process (for example, on server side)?

Hi team,In the (New Service Resource) screen, I was trying to add a resource from the exisiting persons but I can not find my person ID. Any idea how to do the same? I can add it directly but need to go these steps so that I can enable the mobile user. Many thanks for your help. 

The TouchApps server itself is set up and works for other instances. I’m deploying it for another instance.First, I ran the “PrepareTAS.sql” job. It ran with no errors. I checked that the user accounts and table spaces were set up.Then, I ran the “IFS Touch Apps Server Installation Package 1.15.1.672”. I check along the way to ensure that every connection works and that App Server can be pinged.It errors out at the Install step.  This is the error in the log.CREATE TABLE "APP_SERVER_SESSION_TAB"("CLOUD_INSTALLATION_ID" NVARCHAR2(100) NOT NULL,"BASE_URL" NVARCHAR2(100) NULL,"AUTH_TOKEN" NVARCHAR2(50) NULL,"STARTED_UTC" TIMESTAMP NULL,"STARTING_UTC" TIMESTAMP NOT NULL) <Oracle.ManagedDataAccess.Client.OracleException><Message>ORA-01031: insufficient privileges</Message></Oracle.ManagedDataAccess.Client.OracleException>    DateTime=2021-12-23T14:09:20.9374551Z If I log directly into the database via SQL Developer as IFSTAS, it allows me to create the table in the I