Service (Touch Apps, MWO, MRO)

Hi, In IFS ServiceEng  App, it is possible to see historical work related to an object through Service Book functionality. Even though  this is an online capability it is possible to still see this information via cached data.  Can you please explain, for how long this data will stay in the mobile app. As I experienced, session expiration will not remove this data from the app. Is there a general guideline on upto how long time this information will be available in the app.  Customer expecting to work offline upto 7 days in some scenarios. Will the cache memory support this duration to see historical work? Thank you very much!

Can we get MWO service app usage reports? Are there any that are available out of the box. For one of our customers the issue is that the technicians are not even logging in. So is there a report I can pull out to view basic usage like who all are logging in, when etc.?

Hi, I am unable to see the absence, project & training information in the my work calender. Below application parameter are set and resource has the work & project allocation for a week and I can only see work allocation & breaks in the mobile client.‘’My Work Calendar is by default turned on, the Application Parameter CALENDAR_VIEW set to FALSE will disable it in the menu.The following two Application Parameters for fetching Absence, Training and Projects has been added.CALENDAR_FUTURE_LIMIT, Defines the number of days to sync events in the future CALENDAR_HISTORY_LIMIT, Defines the number of days to sync historical events ‘’ Regards,Mithun K V

I have set up my user as scheduling resources with access to mobile.  When I login to mobile with my user id/password, I get the following screen without the tiles. I tried to follow the troubleshooting guides in the tailoring guide and video training on Mobile access, and this issue is not mentioned anywhere.   Does anyone have a clue to help me out. 

How to enable/ disable “New Work Order”,  "Pool Work" and "Work to Prepare" tiles from home screen of in IFS cloud MWO maintenance  application? 

Hi,For filtering the Work Type in mWO Service, I’ve added Entity Filters and Security Grants as shown below. Still, I can view all the work types in the dropdown. Am I missing any configuration?App DetailsCreated Entity Filter for Work TypeSecurity Grant Filters by Entity FilterAdded all permission sets as Security Grants for the Work Type FilterKind RegardsPriyanka

I am trying to return a part using the mobile as part of a part swap scenario.  When I select the part from the Returns screen on the mobile I don’t see any parts.  I have the part in an assortment and I can see the inventory part when I look at the database viewer.  If I perform a quick return I can see the part and complete the process, however, I would like to use the return process.Any suggestions? Environment is IFS Cloud 23R1, ServiceEngApp  

Hi, community! I have a situation where media attached to a work order through MWO is not available to be opened as seen below. Has anyone had the same problem in the past? Thank you!  

Hi,I have installed the Touch apps server for IFS Apps 10then downloaded the IFS MWO Service 10 app from Windows store.While logging in i am getting this below error: 

What entity can we see the Completion Form for the Mobile Complete prompt screen? 

We are currently implementing MWO on Apps 10 at a customer site. And the customer has so many objects that filtering of object synchronization is desired. Each employee can work on each object from time to time. That's why we can't filter objects for selected employees. Desire is to synchronize object from Work Task and all customer objects of customer from current Work Task. Has anyone done this before or any idea how it could be implemented?

Hello Team,We were adding custom attributes to the mobile screen ‘Work Details’ through developer studio. Later we faced some issue, therefore we reverted back the changes and refreshed server cache. Still when we load the ‘Work Details’ screen, we get an error and the screen doesn’t load in Cloud. The mobile application doesn’t initialize as well.   In the Mobile App User Details > Logs screen, we can see this error: “Initialize entity data failed: STMTPREPCALL:Can not prepare statement ({? = call ifsapp.Mobile_Client_SYS.Init_Server_Session__(?,?,?,?,?,?,?,?)}). Exception is: IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK - IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK”Is there any other way we can track what causes this issue? Any inputs would be appreciated.

Hi,   We have IFSAPP9 in which we are facing issue with print jobs, the status of jobs are waiting. We have tried cleaning and print service restart but didn’t worked. Please guide how to troubleshoot.   Thanks Shitanshu Sharan   

Hello, I have this error when I try to log in IFS MWO. Do you know what is the problem?  Thank you! BR,Miruna       

How to enable/ disable "Purchase Handling", "My Stock" and "Move Stock" tiles from home screen of in 22R2 version of IFS cloud MWO maintenance  application? 

What could be the cause of a failed transaction that says “Application disabled on this device” for a MWO user?

Hello,I suddenly see this behavior in one of our environments that when I add the MWO_FIELD_SERVICE permission set, the ServiceEngApp projection displays that it does not have any pages associated to it. Due to this, in mobile I’m unable to view any screen. This was working fine previously and I can see this option in other environments.Has anyone faced this issue before and resolved? Please let me know.Kind RegardsPriyanka Cecilia

I need to replace the registration number (Vehicle) of an aircraft on IFS Application 10.For exemplo: Old N7234 to new N5678.

Maintenance Survey Configured as in Cloud 22R1, 2 days back it was triggering in MWO, but now its not … below is the configuration done e forms connected to workflow config, site also defined after configuration i refreshed the cache, Syn Rule sync, initialized the mobile still not showing up… any steps i missed ?

When the customer press the start work in mobile, it basically takes lot of time before the assignments come back into the my work tile. sometimes it doesn't get created and shows back as in a location. What could be the root cause for this scenario? 

Hello Community,Seeking Assistance: Navigation Menu Link Issue in IFS MWO Service Mobile App.I hope this message finds you well. I am currently working on integrating a Navigation Menu into the IFS MWO Service mobile app from IFS Cloud. While I've successfully added the menu using the Navigator Designer, I'm facing an issue where the links within the menu are not opening as expected upon clicking.Specifically, I'm trying to open both internal app views and external links within the app itself. However, neither of these actions seems to be working. Internal app views aren't loading, and external links aren't opening either in the app or in an external browser.I've attached a couple of screenshots to help illustrate the situation: Screenshot 1: This showcases the Navigation Menu I've designed using the Navigator Designer.

My customer has multiple environments. On one test environment, I was able to successfully put MWO into operation. Now I wanted to do the same for the second environment, but when logging into MWO I get the following error message. And I can't find the difference between the two environments. What exactly does the error point to?  

Hi,We recently upgraded CFG instance to 23R1 from 22R2, we have seen the impact that users having particular permission sets are not able to login into MWO App.it gives error of invalid user and password.we are not sure, what is there in permission set.attached is exported permission set   

We want to add the field “qty to invoice” from the entity “WoPlanSrvQuo” to the service quotation report. But how can we do this?We can add the field on service quotation header, but not on service quotation line.Can someone help?Thank you in advance!

Due to moving from IFS Apps 10 UPD 6 to IFS Apps 10 UPD 7 I have downloaded the latest Print Agent from the Add-Ons and installed it.  Also, added the printers and started without any errors.   However, when printing from IFS the print jobs don’t appear in the IFS Print Monitor.      Any ideas?